It was one of those mornings when things just weren't falling into place. I opened the box from Chewy that had arrived a few days earlier to find it contained the wrong dog food. Since this was the first time I had ordered from Chewy, I was worried that getting this corrected was going to be a hassle. I called their 24 hour customer service and was told the correct food would ship today - no questions asked. I had a confirmation email in seconds. And if that wasn't enough - I was asked to donate the food I did receive to a shelter! I LOVE CHEWY!
I am on autoship with Mr. Chewy and I really like it. They send a preshipping notice so it is very easy to make any small adjustments needed or add extra one time items to my order. My shipments always arrive right when expected. Customer service is great. I received a personal call to let me know an item would not ship as expected in case I needed to make other arrangements. It seems crazy, to me, to haul those heavy kitty litter and dog food bags, when Chewy.com will bring them right to my door with no shipping charges.
Pretty good prices, but not sure what they mean by fast shipping. Placed my order on Wednesday evening and it wasn't even shipped until Friday afternoon. UPS says it's not scheduled to be delivered until Wednesday. I signed up for auto ship, but if this is a sign of how slow they are I may cancel, just so I don't have to worry about it. I was ordering from another .com company who's delivery was 1-2 days. I switched to Chewy's because the prices were a bit better.
Where to begin? Chewy offers high quality products, none of the cheap or questionable products that other sites carry. On top of that, their prices are unbeatable (this is what originally led me to chewy) but what takes the cake is their superior customer service. The few times I have had a question or request, I have been address with polite, kindness and have received quick answers or updates. I received a hand written holiday card last week, how impressive. Chewy.com is a very unique company and is one to be learned from. Please keep up the great work. You have a customer for life!
I have been a customer for about a year, and last week got a Christmas (holiday) greeting card from the owners, expressing their appreciation. I would like to thank them for the card, and express that those little things like to card, increases customer satisfaction, loyalty and appreciation.
Awesome company. They have the cheapest prices I've seen online, great selection of food and other items. Their 24/7 customer service is amazing and helps you out with anything you need. They replace items for free if you have any issues, they don't give you the runaround, they immediately apologize and offer a refund or replacement. They offer free shipping at $49 and no weight limit so you can buy a bunch of food and litter and even if it needs to be shipped in multiple boxes, it's free shipping. They've even mailed me a few "Thank you" postcards, HANDWRITTEN, just to be nice. I cannot say enough good things about this company. As long as they are in business and their prices are the lowest, I will always shop on their site.
This company has done everything top notch! Auto orders, delivery to your doorstep, free delivery ($49+ not hard with a large dog for food or flea medication), great customer service, affordable prices, personalized thank you cards, Christmas cards, and treating your pet like a furry family member! Would highly recommend everyone check out this company!
As a handicapped senior citizen, having my dog food delivered RIGHT TO MY FRONT DOOR is AWESOME!!!! The large (2) bags of dry dog food is also packaged in a secure, protected CARDBOARD BOX!! This is actually CHEAPER than the pet stores, because it saves me time & gas money (I have auto-delivery.)
Plus, when I called on a Sunday afternoon to change my order (switched dog food) I instantly got a LIVE OPERATOR (Sarah) who was quickly efficient, very polite and accommodating. THIS TYPE OF SERVICE IS RARE!! That's why I refer to this site as THE BEST OF THE BEST!!!!!!
Not one to write reviews, but had to comment on the excellent service and delivery of products of Chewy.com.
My very first purchase with Chewy.com involved a processing error. Was informed by company via email that order wasn't placed and that i had to reorder. Called up company to confirm, of which they apologized and explained what happen, after which i replaced the order.
Long story short, cancelled order arrived the very next day and I followed up with company to see if they wanted me to reship the product back to them. they said no, there error, they will absorb. By the way, my follow up order came the very next day. They are prompt with delivery, their customer rep's were professional and courteous, and to top it off they have a great product. Very Satisfied!
I have ordered autoship on dog/cat food and treats for about 6 months now and I can say that they carry a wide selection of high quality foods, their service is outstanding and their (free at $49) shipping is lightning fast. AND they are really nice people to deal with if you have any issues. I find their prices fair, no gouging and they stock Orijen which is one of the best foods, if not THE best quality dog and cat food. I live in a dog friendly building and have turned several of my neighbors onto their website.
Buy without fear. They are great!
I ordered multiple toys/treats for my Siberian husky puppy for his birthday. I enjoyed purchasing his toys from chewy.com as compared to any other website because of how competitively priced their products are. I didn't receive my package when it was originally intended to arrive, so I contacted customer service. They immediately helped fix the issue. I will be ordering more from this company. Highly recommend!
We just received our second order and are very happy with it. Of course, our three big dogs are more than happy and are eating it all up! We are all very pleased with Chewy.com and plan on coming back again and again. This site is highly recommended in that products are first class and customer service is also first class--a combination that is hard to find these days! GO CHEWY!!! from the Grindstaff Family
Since our dog developed food allergies, we hunted around online for the best prices for grain free minimal ingredient foods. Needless to say they aren't cheap...but Chewy had fantastic sales and free shipping which made the choice easy. So, we tried them out. Our food arrived fast and in great shape. However, what really made our experience was the customer service. Since our dog loved the food, and it was on a great sale, we asked Scott via chat when the sale would end. Although he didn't have an exact date he was able to give me typical length of sales, how frequent sales occur, etc. It's hands down some of the friendliest, and most helpful customer service I've ever encountered, and they are open 24/7. Whatever you guys and gals at chewy.com are doing it works...keep it up and you'll keep me as a customer for life!
I have been a Chewy customer for about 6 months and have placed two orders. The first arrived very fast and everything was as it should be - perfect. The second order just arrived this afternoon, again in record time. The order had several items packaged in one box including a porcelain pet treat jar. The jar had two quarter sized chips broken off the lip of the jar. This evening I went online to chewy.com, brought up my order and started a chat with a chewy customer service rep. It took a total of 90 seconds to explain the problem and the rep entered a no charge order to replace the broken treat jar. I had a confirming email about 30 seconds later. I make a lot of online purchases and Chewy.com ranks way up my list of excellent internet companies. Product quality, price, service - you usually have to pick two, but Chewy does it all.
As others have written, I was skeptical. But Pinkey the cat had developed food allergies. I wasn't sure what exactly it was.....chicken, seafood, grain, additives...??? So after much research (am a big "googler"...lol) I found Natural Balance L.I.D. (limited ingredients diet) in the duck and also venison flavors at Petco. Pinkey loved it, which was amazing because he is so picky and it solved his skin problems. But it was obscenely expensive!! (and if this sounds like a plug for the food...it is, but only because I hope to help anyone else who may be having the same allergy issues and happens to be reading this). So I set out to find the best mail order price (google is my friend) and did exhaustive research. Chewy.com came up first as carrying my brand and I wish I had just stopped there. Would've saved me a lot of time. Nobody else beat their price and offered free S&H. Plus, I ordered on a Thurs nite and got it Monday! That's FAST!!
chewy.com was the greatest place to order from, it was easy, and you get your order fast, and if you have any problem they help you out in a gracious manor, and i thank them for helping me like that .. there should be more company's like them...thank you..lisa
Chewy.com is awesome! They have the fastest shipping I've ever seen! The products they offer are all high quality at great prices! They sell my cats' food cheaper than anywhere else online or in stores! They also sell my dog's dental chews way cheaper than what the Vet has them priced at! I will truly never order from anywhere else, and I recommend Chewy to all of my friends!
With the help of Chewy.com our move across the country with 3 cats is less stressful. I wanted to start mail order prescription food for my cat with stress induced urinary issues and order 3 harness/leash kits. For some reason my vet took what seemed like forever to get back to Chewy.com. When he did it was late and I was afraid that our order would not be here in time. I spoke with Angel several times and she reassured me that as long as the vet sent the prescription we would be set. They sent the leash/harness kits ahead with no delivery charges and apparently over nighted my cats food...everything with no extra fees. THANK YOU again Chewy and Angel for your reassurances. AWESOME COMPANY!!!
Chewy.com is wonderful, great prices, great service and extremely quick shipping. Also returns are the easiest of any company I have ever used! I would HIGHLY RECOMMEND this company for pet purchases. I love their autoship policy and was so impressed by my overall experience with the company I sent them a compliment because they deserve it!!
I was a little sketchy at first ordering from a website I had never heard of before. But we took a chance, we have four ferrets whose smell isn't the most pleasant. So when we found the Pet Odor candles we fell in love. But the price wasn't so hot at a local vets office. When we found them on here for almost half the price we were super excited! Then, we found out free 1-2 day shipping on any order of 49 so we bought almost 60 dollars worth of stuff, not expecting it to really show up in 1-2 days I wasn't going to hold me breath. We ordered on a Thursday evening and received an email Friday morning it had been shipped! Friday evening we received out stuff! It was amazing! We love this site now, its user friendly, its super quick and super easy on the wallet!
i was researching online, trying to find the best deal on my brand of cat litter, I use the Breeze system and love it, it was time to get a supply so to amazon i went. While looking over all the different pricing, i found an incredible deal on Chewy.com? How the heck could i get the stuff so cheap? There's a catch i am sure. Well i decided i needed some of his food too, only the best for Buddy (my cat) so i looked, and sure enough they had his Royal Cain canned food as well and no kidding, so much cheaper than what i get at Petco. Well onto the check out,thinking, man... what am i getting myself into. You know when you hear that something that sounds to good to be true it's NOT! Well, the checkout was a snap and there was no shipping because i had put in a pretty decent order and What? no tax! Well i hit the submit order and thought this is probably going to take a week or more to arrive.. if i get it at all. 1 and a half days later... there it was on my front porch! UFB! (un friggin believable) It was packaged just like i would have gotten from the store, the only difference was 1, i did it from the comfort of my home in 5 minutes, and 2, i saved $49.21 from what i would have paid at Petco. Chewey.com will have all my pet care business from this point on!
My dog did not like the taste or smell of the dog food I purchased , yet since I had opened it I did not think it was feasible to send it back for a refund. I did email the company about it and within an hour I got a reply back stating I would get a full refund and to please take the remaining food to a local shelter. WOW! I have never had customer service like this. I will do business with them in the future and recommend them to others.
I have been ordering from Chewy.com for several months. The convenience of having your pet's food and treats delivered to your door at no charge is wonderful! The prices are less expensive than any other on-line pet store. Today they demonstrated the most impressive customer service I have experienced in a VERY long time. This morning I found out my dog has food allergies. The vet has recommended a prescription hypoallergenic food. Coincidentally, Saturday I just received my monthly order for her dog food and treats. When I called to let them know, they said they would completely refund my money. Instead of returning the unused product (the bag was never opened), they asked if I would donate it to a local rescue shelter. There is no question I will be a loyal customer to Chewy.com. AND I will recommend them to all my friends!! Thank you Chewy.com. It helped ease the pain of my 600.00 vet bill. : ) AND the good news is I can order the prescription dog food from Chewy.com.
I am fairly new to Chewy.com. My cats like a rather pricey dry food, and Chewy.com's price is the best around (better than Amazon). My first order came in just two days, and the order I placed yesterday morning is on the truck for delivery for today. Can't beat that!
Shipping times can be changed, but after a week when supplies where getting low I called Mr.Chewy who said oh yoir next order isn't till "October" which at the time was 2 months away!!! I asked my shipments come the first week of the month but not on Wed. Every once in awhile id call for extra kitten food or litter. Next thing I know Im getting my orders mid mo. 27th. Then to top this off after 2 yesrs of me spending almost 400.00 a month they left me food less for my 12 csts and 4 dogs oh I got canned food only....but my pets eat dry free feed. With meat mixture 2 x a day. When I called they said they where out of Royal canin. So being disabled homebound veteran I now had to pay someone to go pick up food for me. Just felt after 2 years they may have got me 1 bag totide my cats over for a few days but No...Nor did the even throw in a cheap cat toy for my inconvenience when my food finally arrived No Big Notice Royal canin changed its receipe from chicken meal to corn all my cats came down with loose stools and my dogs. We switched foods and suppliers.
Not only are their prices the cheapest around, but their customer service is excellent! I ordered a harness for our puppy and had to exchange it because it was too big. When I called in to customer service, the lady on the phone was so nice and helpful. Not only did I not have to pay for shipping on the second harness they sent out to me, but I didn't have to pay return shipping for the first one. In fact, I didn't have to return it at all! I was told that they would not require me to return the first harness, but rather donate it to the local animal shelter. How amazing is that? First great experience with this company. A++
I've price matched with Walmart, Google, Amazon, and even Priceblink. Chewy.com is, by far, the best pet supply site I've ever come across. The prices cannot be beat, the delivery is fast, the site is easy to navigate, and the customer service is absolutely excellent! I was recruited by my boss, and I've been passing the word around ever since. Keep up the great work Chewy team.
I'd tried two of the competitors plus Amazon before trying Chewy. I found Chewy after reading a positive review on a blog. I am so glad I did! They offer a great variety of premium dog foods for my three rescued doggies, and the prices are always lower than the competition. The website is exceptionally easy to navigate and customer service is way above par. All and all, I am 100% satisfied with Chewy and I strongly recommend them to anyone looking for excellent pet products at the lowest price and with terrific customer service.
I am so glad that I found Chewy after buying pet foods at various places online for years. I am impressed by the prices, shipping costs and method and the absolutely BEST customer service I've ever seen. They carry an array of brands and types of pet foods. They obviously care very much about pet health and pet owners needs.
You can't go wrong buying from Chewy because they bend over backwards to make sure each order is correct. I highly recommend Chewy's as they get Kudo's from me.
Thanks Chewy for an always pleasant shopping experience ;-)
I recommend this company to everyone. Prices beat any other website and shipping took one day which blew my mind. My australian shepherd will be very happy with his food and treats. Will only shop from you guys!!!!!!!!!!!
I love Chewy! Absolutely love Chewy. It's perfect for getting high quality food, treats, and toys in a hurry...and usually with free shipping. I save time and money by using Chewy, and my husband thanks them for that! Our pets are thrilled with the fast service and wide variety, also. Thank you, thank you, thank you!!!
Chewy.com has BY FAR the best, easiest customer service I've ever experienced with any mail order or retail provider. It can be difficult doing a mail order dog food program (especially when UPS leaves the food in the rain) but chewy has made returns and replacements so simple, there's no excuse not to try it. Everyone should use autoship through chewy.com. Thanks for making pet ownership that much easier!!
I currently have three BIG black labs and they are part of our family. I recently had to replace my old BIG dog water fountain. I left mine behind when I moved so that my stepmother could enjoy it and have it for her three little dogs. This dog water fountain is the best in my opinion and my dogs have been using it for around 5 yrs now. It keeps up with the need for fresh clean water in abundance...Especially when you have three BIG dogs to help keep hydrated daily. I also purchased the mat for underneath the water fountain, more filters, and a cleaning kit. I am very happy to have found...Chewy. Their customer service team is outstanding! They really do offer great deals and free shipping aka Fedex. I had my order in just two days! It was also expertly packed and arrived perfectly. I compared the prices on Ebay, Amazon, and a few other pet supply stores and could not beat their prices on the items I purchased. I will definitely be back again and again for ALL of my pets needs! Thank you "Chewy" for existing and thank you for your awesome customer service, great deals, great high quality items, and super fast shipping! I highly recommend "Chewy" for all of your pets needs!
Sincerely, Mrs. Holly Sollecito of Tabernacle, NJ
I have three dogs and use to spend a lot of time shopping for them at local pet food stores. Chewy is such a time saver. I love the free shipping and my purchase arrives at my front door very quickly. I set up autoship to make things easier on me and have not had any issues. It's very easy to change your ship date and your order. I receive an email reminder that my order is about to be sent, with plenty of time to change or delay. I also like being able to read reviews about the products that I consider buying. I signed up based on someone else's review and how Chewy sends an email when something you have purchased has been recalled. Now I don't feel that I have to pay attention to every news story about dog food recalls. Chewy is proactive and I appreciate that.
It nice to just walk out my front door and there is my pet food order. No lugging huge bags of dog food from store to car and car to house. Oh, and it saves me money too...walking through the pet food store I would impulsively purchase "treats" for my guys. I probably save $100 per month just because there is no more "impulse" buying.
I've gone through the list of reviews, some naysayers, but most speak of how well this company deals with their customers.
I've only been with Mr. Chewy for about a year, had very few problems with my auto-ship orders & the ones I did were immediately solved by their customer service reps by:
1. Crediting my CC account & telling me to donate a whole case of food to the local pet shelter (which I did in their name).
2. Immediately replacing an order I never received (although the delivery co. Said it had been delivered a week before) & also sending me a full-sized courtesy bag of the food I never got.
3. When I didn't get the replacement order, they switched me to the carrier of my choice & again sent courtesy dog food bags to replace the ones that had been lost.
3 Replacing a broken pet bowl immediately (1 of a set of 2) & sending it( with some additional items I ordered) free of charge.
I don't know how Mr. Chewy does it, but their service is consistently A#1. All their customer service reps are courteous & professional. They aim to please & keep their customers.
I won't buy my pet food/supplies elsewhere. Their selection, quality, prices & most of all, their customer service is better than Outstanding!!
I am amazed by this company, the full offer of products is just grade-a and the shipping is the fastest shipping I've ever experienced online. I am very happy and I will continue to purchase my dogs essentials here. Highly recommend it over PetSmart or any other.
I did a search for pill guns because my cat has medicine that can't be crushed. The cheapest one I found was on Chewy.com. Other sites had the exact same item for a lot more. Not only did I get the item for a really low price, but it was here in less than 2 days!! Highly recommend this site.
This is my first review EVER which says a lot. First off, the quality and the prices on the products that Chewy sells are unreal! I have yet to have been let down with any product. Secondly, two of the harnesses I purchased were tiny for my frenchie, and I spoke to a representative to return the item. Her work was efficient and quick. I am extremely grateful for this website. My only request is that they begin shipping to Canada ASAP!!
Congrats on an Epic online shopping website ;)
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