This was an especially valuable internet purchase as I was unable to locate the goods I wanted locally. Power Tools Direct had the product and before I knew it so did I . Lightening fast delivery and superb packaging. Full Marks to all the employees at Power Tools Direct.
The lowest price often comes at the cost of poor service and having been bitten I am very cautious but Power Tools Direct delivered on time although not soon enough for me. I simply miscalculated and the Bosch reciprocating saw was not needed by the time it arrived. Even though it was my fault Power Tools Direct offered a full refund by return of email - no quibbles! This was totally unexpected and very reassuring. However, the Bosch was so good and at such a keen price I decided to keep it. Since then it has come in very handy with other jobs.
I ordered the sealant but unfortunately only half arrived because some cans were damaged while being delivered. I phoned up power tools direct, they confirmed that replacement product would be sent out ASAP, and it came within a day.
Products I ordered were slightly late. However when I contacted power-tools, I received an almost immediate reply from Simon. An apology, explanation and a solution. all you can ask for.
The products were great value, and with Simons good customer service I will definitely use them again.
very quick service postage was cheaper and quicker than the website stated £3.95 next day where as the website said £5.95 2 to 3 days delivery. the tools were also better priced than the other companies i usually use.
would definatley recommend this company.
I was looking around for some frame mastic after I ran out in the middle of a project, I came across these guys on the internet and their price was very good so I put in an order whilst praying that it would arrive before the end of the week, I could not believe it when it was delivered the very next day, that's what I call a five star service.
I couldn't believe the service delivered by this company! I only ordered a wooden file handle but they delivered it the next day! Buts that's not all. I sent an email asking a question about the item. Bear in mind, it was only a wooden handle but they actually responded that same day. I can't praise them highly enough.
I have purchased 2 large quantities of this - comes delivered all carefully packaged up,. Much cheaper and is exactly as stated. Great company to talk to - I am so pleased with them that I have already posted their site to all family and friends who are also ordering. Don't hesitate to order - highly recommended.
I found Power Tools Direct online through a search engine and was a little unsure about buying online from a company I didn't really know, but delivery was swift and well packaged and after such a great help from their staff when I did have a problem I realise I had no need to worry. Knowing my orders are in safe hands I'll definitely keep coming back.
After recieving a damaged item in my first order (due to poor packaging by the product manufacturer, not by Power Tools Direct I'd like to point out) I contacted Power Tools Direct who were only too happy to rectify the problem for me. After receiving such good customer service I have, and will, be coming back to buy from them again and again. Plus with such competetive prices I don't feel the need to go anywhere else. What a great company!
The item arrived quickly, when l phoned , the person who dealt with me was very much `on the ball` even though it was late in the day, when calls to many companies go unanswered.
A pleasing experience.
As a first time buyer with your company I was amazed at how quickly I received my order of decking stain. I haven't, as yet, been able to use it, due to the weather but look forward to doing so in the very near future. Full marks for service. Will certainly use your firm again.
Real value,super fast delivery,extremely well packed,a pleasure to deal with,cant recommend them too highly,not something i do lightly,but have no hesitation in doing so in this case
Service very good, price very good, delivery times excellent. Only one criticism - no invoice with delivery or in the post or by email. I now have to pay for my credit card statement whether the correct price was paid. If this could be addressed, it would be very good.
Bought Cuprinol tough decking stain.
On the market for up to £28.00 per 2 1/2 litre.
Paid 1/2 this price!!
Received it promptly.
Do a fair amount of shopping on line.
This Company will hear from me again
After placing my order they contacted me to explain that to meet my full my oder I would have to wait a further 7 days. I was asked "do I wish to wait or should they send me half the quantity and refund the difference". I wanted the goods urgently so I asked that some of my oder be dispatched and I would re order when needed. It duly arrived in quick time. I would use Power Tools Direct again.
When I ran out of Cuprinol decking oil half and struggled to get it anywhere else at reasonable price, it was Power Tools Direct who came to the rescue. They were very helpful from the minute I rang them (Simon) and nothing was too much trouble for them, although they did not have it in stock, they got me it within a few days and delivered it promptly. The cost of the goods and the delivery was far cheaper then I could buy it locally.I will certainly use them again.
I wanted some black wood protection paint. I tried B & Q and other local stores to no avail. I just quickly went on the computer found just what I wanted at a decent price, ordering was easy and within 2 days the 2 5 litre tubs arrived, who could ask for any better service.
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