My 12 year old was to travel to Mexico with her best friend's family on a Sunday. The night before she left we discovered her passport was expired. In a panic, I connected with RushMyPassport. Terry Price, the Passport Case Manager who helped me, was amazing! He walked us through all the steps and helped me secure her a passport and we got her to Mexico on Tuesday morning!
His attention to detail, reinforcing what I have to do exaxtly correctly, and his kindness was so greatly appreciated. He made a young girl smile and we averted an emotional disaster!
Thank you Terry Price!
I am very happy to have used Rushmypassport and especially to have work with Ken Altman. I needed a passport and visa for china for my 19 year old daughter who was to accompany me on my visit. We were informed that she could not get a visa because her passport was set to expire in 2 months. We did not know what to do and were heartbroken that she might not be able to come with me. We contacted Rushmypassport.com and were referred to Ken Altman. Ken was thorough and professional and stayed with me every step of the way. He made this stressful experience one that was almost enjoyable, which is saying something. I will use this service again in the future and will recommend it to my friends.
We were devastated finding out we would be missing our trip to Mexico because our two young children's passports had expired. We had a case manager named Terry Price who took so much time to make sure that we did everything we needed to do. He made sure our i's were dotted and t's crossed all with a sense of humor, at a time when we had none. Unless you have completed this process in the past, you have no idea. He had my husband and I on speaker phone instructing us like a well trained conductor. I can not say enough about his attention to detail, his patience, and ability to bring a calm to the storm. Our confidence would not have been the same if we did not have such a wonderful case manager. Thank you to him, and to a company that understands the importance of OUTSTANDING customer service.
When I found out that I needed a new passport for a trip to Europe in less than three weeks I turned to RushMyPassport. The company's outstanding record and recommendation by the Wall Street Journal made the company an obvious choice. My case manager James Rosier alleviated all the anxiety I had facing the expediting process and was a miracle worker in getting me my new passport with time to spare despite errors of my side. I would without hesitation recommend the company to anyone in need of an expedited passport. Many thanks to my case agent James Rosier.
James Rosier with RushMyPassport was very couteous, helpful, and made me feel at ease throughout my passport renewal process. His tone of voice assured me this was an easy and quick process. Each email I received at each step of the way left me at awe. I was pleased with the communication RushMyPassport makes available. Without James Rosier's willingness to assist with patience, I was able to accomplish something that needed to be done so I could travel to Thailand to visit my friend. Thanks James, God Bless You!!
The people at RushMyPassport did a great job. I have a trip to China in August and discovered that I needed at least 18 months before my passport expired in order to get a visa and my passport expires in seven. I worked with Ileana Vasquez and she walked me through every step, even answering additional questions. As each milestone in the process was reached I received an e-mail and a phone call letting me know where we were in the process. Everything was done within a week after I first contacted Ileana and I have already turned the new passport around to the visa specialists at RushMyPassport to get my visa.
RushMyPassport provided me with great service is getting a passport in a hurry. My case manager Ileana Vasquez was very helpful and thorough in explaining what I needed to do and how to do it. My passport was delivered two days before the time promised. I would not hesitate to recommend this company to anyone who needs to get a passport quickly. Their performance was better than I could have expected.
I would without hesitation recommend Rush My Passport to anyone who requires their services. Their knowledge, professionalism and business ethic was refreshing as the service they provided was exactly what they said they would provide, and when they would provide it. My Case Manager, Ileana Vasquez, streamlined the process making it easy and efficient. What a pleasure it was dealing with a business that delivered on it's promise!!
My son was about to fly out of Orlando to Colombia to visit family for the summer on a Saturday. But we discovered his passport had expired since child passports are only valid 5 years not 10. The government isn't available for questions on a Saturday, nor could we find any evidence that traveling to the nearest government center in Miami would do any good as a walk-in. Unlike much of the competition, RushMyPassport.com was available to help us out on Sunday. Our travel specialist, Joe Ockimey, helped us get all of our documents ready all day Sunday via phone and email. So when Monday rolled around, we got our package verified and sealed at the county clerk's office and in the hands of FedEx by 9:30 AM. FedEx dropped off the new passport on our doorstep on Wednesday at 10 AM. Today, Thursday, my son will be getting on the plane. Of course, if we had been feeling lucky, we could have made it by Wednesday. So, if you have run into a problem with your passport expiring and need to cut through all the red tape to get it renewed as quickly as possible, RushMyPassport.com was the perfect solution for us. If you need someone who is courteous and patient when you are panicked, Joe Ockimey is the travel specialist to have.
I still cannot believe I received my renewed passport in 24 hours. Found out Friday afternoon at 2:00 my passport may not be valid from the travel agent because it expired within 6 months of the departure date. News to me! My plane was leaving at 3:14 on Tuesday and what company can help me that actually works on weekends to get me a passport on Monday. Well, it was not the US Passport Agency. They were the least helpful of all. So I contacted rush passport early Saturday morning and was assigned Terry Price as my agent. What a great job he does! He helped keep me calm by assuring they do this every day and that they had an appointment for me for Monday. yeah! I was willing to travel to Wash DC to actually pick up the passport physically,but Terry convinced me that trip was not necessary since I would have passport in hand Tuesday a.m. In time for my flight at 3:14. So I put my faith in Terry and rushmypassport delivered as promised. This company snd staff made a frustrating situation seem like a piece of cake. Than you all. You have made my 5 star referral list!!!!
I want to tell you about your employe, Sammy Negron. I deal with many people in my profession. Sammy's care, kindness, patience and knowledge was out of this world. I had a complicated situation that changed by the minute. Without Sammy, I wouldn't have been able to do the work I needed to do out of the country. He should be commended. In a world where quality care and respect seem to be hard to find these days, you should be very proud of your hiring such a quality person. My name is Lori Cardille
Not only did I need my young son's passport in a hurry, there were several other major issues to manage:
First, my son was adopted in China last year, so did not have standard citizenship documentation.
Second, my husband and I are not in the same state, so he was not available to appear with our minor son as required by the US.
Third, a key piece of the Chinese/US adoption documentation had been misplaced.
My rushmypassport.com consultant/hand-holder/encourager James Rosier could not have been more patient, knowledgeable, and professional. I would have cancelled my upcoming vacation based on all I had read online about my particular and varied glitches had it not been for James.
I'd send you a postcard, James, but I know you're tired of hearing from me! (not that you EVER gave me that impression!) You're the best....Thanks a million!
Terry was the only one of multiple employees who could explain things to me in SIMPLE PLAIN ENGLISH. Your checklist does not clearly delineate such things as the clear sequence of things. Terry sensed I was freakin out and after I got off the line with him for the first time in hours I felt like I was in control and I was confident that I knew that I was proceeding correctly. You need to seriously consider putting him in charge of telling your employees HOW IT SHOULD BE DONE.
I had a little over 2 weeks before leaving for my trip to Mexico and found that my passport was expired. The only real option I had was to drive 4 hours to Atlanta to hopefully get an appointment with my regional passport agency for an expedited passport in the short amount of time I had. No way was I willing to take a chance with my local post office agency. I decided it would be more cost efficient to try out Rush My Passport, and being a skeptical person, I was very nervous about trusting someone on the internet to come through with something so important, but saw the reviews and tried it. I sent out my packet of information to them via Fed Ex on Tuesday and had my passport in my hands the following Wednesday -- and that was with choosing the mid-service of Priority 3 to 4 business days. The steps are easy to follow, they email and call you with updates almost daily. The reviews are accurate. Legitimate and worth the money.
Thank you very much Lauren Walsh for your great job. With your step by step instruction, I finally get my renewal passport and ready for my trip. First, I thought that no way I can make my trip on time but with your help, now I have a big release. You've done a great job. Best wishes to you and keep doing what you've done. Again, thank you very much, Lauren Walsh.
I am a very organized person and when I realized I had lost my passport I saw my trip going down the drain. Laurie, very calmly, took me through the process of getting a new passport. Thank you for your professionalism, cheery outlook, and kindness. You ROCK!!!!!!
I was really worried that I would not receive my passport in time for my trip to Jamaica so I tried "Rush My Passport" to get it faster. I went with the $99 option and I got my passport in just 6 days! Terry Price was my agent and he made sure I had all the docs I needed, how to fill them out and how to ship them. He was really great and made me feel at ease. If you need a passport really fast with great customer service I would definitely recommend this company! It was worth every penny!
The service was fantastic> I received my passport exactly when they said it would reach me. Mr. James Rosier was a true professional and made me feel he was concerned with me individually. Thank you so much
Because of a previous experience when my passport was stolen, I was very reluctant to send my passport off to someone else. Terry was very reassuring!! He kept his word and the time schedule he promised. I will recommend your service to other!!
Terry Price (customer service agent) & Rushmypassport.com EXCEEDED my highest expectations! This company gets everything right! I received our New Passports in 2 business days. Terry walked me through everything & really streamlined everything for me. The company gives you a checklist to work with to help with the entire process as well as help gathering all the required documents. Before you go to the passport office~ make sure you have already filled out online application with Rushmypassport.com and have all the checklist paperwork. And don't forget to to bring 2 copies of your travel itinerary as well to post office! I chose this company solely due to all the positive reviews online...and I was very impressed with how simple they made it for me!! Thank you, Terry!!!
Terry Price was my case manager. He was very helpful, detailed, and constructive. I had a little bit of a special case, and they were able to make suggestions as to how best to handle my situation and still got it all done in a very timely manner.
Thank you so much!! This was a most pleasant experience and you were able to get my passport in 6 days, that's amazing!! I will certainly recommend you and your company for anyone that needs to get a passport quickly!
This week I just got back from vacation in beautiful Cancun, Mexico. If it were not for James Rosier and his colleagues at rushmypassport.com, I would most certainly would not be able to have went on this much anticipated family vacation. On Thursday, May 23rd I noticed that my passport had been expired for over a year. (I was under 16 when I got that passport and did not realize it was good for only 5 years instead of 10). This was extremely devastating because I was scheduled to fly to Mexico on Tuesday, May 28th very early in the morning. To make things even more stressful, Monday, May 27th was a holiday when government offices would be closed. I did not think there would be any way to get a passport in that short amount of time. I did some frantic research online and learned about rushmypassport.com. My first thought was "this is too good to be true!" However, I filled out the online forms while speaking with James Rosier on the phone. He walked me through the process every step of the way. He was thorough. He was patient with my ignorance. He corrected mistakes I made on the online forms. He checked, double-checked, and triple-checked that I understood what paperwork I needed to submit. He stayed on the phone with me until the process was complete. He gave me his direct number where I could reach him to check the status of my passport. Needless to say, he was wonderful. I received my passport on Saturday, May 25th. I would recommend this service to anyone who is in a sticky situation like I was! FANTASTIC!
James Rosier did a superb job. I started the process on Monday and by Friday, i received my passport. Off to Bulgaria tomorrow with all the thanks going to James and Rushmypassport. Thanks so much for going above and beyond in making it a stress free experience.
Terrible customer service. No empathy despite the rush needed for an impending death in the family. Promise 24hour service, but did not provide it for me, made excuses about appointment times being lost. I would look into other compainies before choosing them if you have time. Their representatives will actually speak rude to you and when you express your frustration in kind will accuse you of yelling at them, then hang up. Childish, poor service.
James Rosier and whole team of rushmypassport.com saved our vacation plans. We had planned on visiting my parents in Poland and just days before the flight we realized my son's passport was expired. After contacting rushmypassport.com they sent very informative instruction of what needs to be done. They send things step by step so at any given time you need to only focus on one thing and this helps not to feel overwhelmed with this stressful situation. Also you do not have to check on the status - they call you to update you on every step - when paperwork is received, when it is processed, when passport is issued and when it is sent to you. So every day you get at least couple of updates from them.
Having a personal case manager with direct email and phone access to him/her only makes the experience better. In my case I worked with James Rosier, who was informative, straight forward, patient and professional.
I highly recommend their service!
The service was amazing. Terry Price was so professional and friendly. He answered all of my questions even when I asked multiple times. I was so nervous using RushMyPassport, i had never worked with a company like this before. I am so glad that I decided to go through them. It was fast and convenient. I highly recommend them for your emergency passport needs. It came the day it was supposed to and I was notified it was on the way the minute they had it sent.
My passport was locked up in a safe where it had become expired, and thanks to James Rosier at Rushmypassport.com I was able to go and visit my brother in England. James was extremely helpful and patient with me as I was extremely nervous I would not be able to make my trip. He got me my passport in time for me to make my trip!
Rushmypassport.com did a great job getting me my passport in time for my trip. My travel specialist, Lauren Welsh, was extremely friendly, helpful, efficient, and easy to work with. She really made the process very simple, and she was an absolute pleasure to deal with. Because of rushmypassport.com and Lauren Welsh, I got my passport quickly and easily. I highly recommend this service for anyone who needs their passport quickly.
I will like to thank the whole team for doing an outstanding job in handling of my passport application. James Rosier you and Sam are the bomb. Folks if you are in need of a speedy and accurate handling of your passport. Stop searching and just call these guys ASAP. They are professional and prompt.
Thanks for your courteous service James and Sam.
Fred and Deborah Scales
I find out early Friday afternoon my passport had expired for a trip I was taking wed morning. I freaked out, googled passport in hops of a miracle service and they came up. The process was so simple and easy. I selected the 24ht service, so when they received my FedEx package on Monday, I had my passport by Tuesday 1pm. Just amazing. Thank you James rosier for your great service. I highly recommend this service.
The service we received was outstanding. Terry Price was very helpful and patient. He knew exactly what needed to be done and how to do it. He really instilled confidence and assurance that we would get the passport in time our daughters trip. He did a great job.
When my family and I decided to travel out of the country last minute, we didn't realize we needed a passport for our 1 year old son. I searched on-line at several companies and went with you guys due to your rating and impressive endorsements. I was so impressed. I used every aspect of your companies system and my assigned agent Terry Price went ABOVE AND BEYOND in his assistance to me. He even followed up on me outside of work hours to make sure I had everything together properly to expedite my son's passport on time. I used your on-line chat to ask a few questions at one point and immediately had answers to my questions from your staff and team. Never have I been so impressed with a company, Mr. Price is a great asset to have working for you. I own my own company and I am truly impressed with your expedited service, thoroughness, and follow through. I am now relieved and able to prepare for our first trip abroad with our son! Thank you to Terry and thank you to your company! Shadi Harral
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