Hi. I've been using you for some time now and have always been astonished at the speed of your service, the knowledge of your staff and your fair prices. Unfortunately, my latest experience was not as good. I understand that Mira took some time to deliver to you what is probably not its best selling shower. However i would have expected some updates by you of the progress of the order - in the end I phoned you up after about a week's silence and then your normal service swung into action, though it still took a further 3 days for me to receive the item.
I write in the hope that this was a one off and that you can determine what caused the problem. I will continue to use you - we have 71 holiday chalets all of which have showers of one kind on another - in the anticipation that the next time will be as good as the last but one!
I was going to buy the cartridge (mira excel) from Amazon but when I was looking for help on installation I came on the video on youtube. Having watched that I thought I would look them [Shower Doctor] up. It was marginally cheaper to buy from shower doctor, the delivery was next day, and the customer service was great. The video exactly described what needed to be done and was a massive help. Saved me a lot of money; if I ever have problems with my shower again they will be my first call.
I was having a shower when the thermostat knob broke, this was a real problem as my wife was waiting for a shower and needed to wash her hair. This put me in the worst possible position as a woman who can not wash her hair is like a bear with a sore head.
Fortunately I found shower doctor online, I found the mke of shower from the search engine, it gave me a breakdown of the parts. I found the part ordered it and it arrived the next day, brilliant service.
Part fitted, shower working, wife happy, everything was great thanks to Shower Doctor its now on my favorates list.
Great pictures and clear dimensions to make sure I chose the correct cartridge for
my shower valve. Price was better than any others I had seen and when a delay in the post occurred they were quick to refund my next day delivery charge before I even asked.
I managed to break my shower head off as I tried to change the angle at which it was pointing. It's a Dolphin shower and they went bust a couple of years ago. As it had been sold as a Dolphin shower I did'nt know who had manufactured it. Fortunately I had the Dolphin User Guide so I scanned in a picture of it from the guide and e-mailed it to Shower Doctor Ltd. They got back to me straightaway with the name of the manufacturer with a link to the part in the Shower Doctor online store. I ordered it and it arrived the next day. The shower is now working perfectly again. Perfect service in every way.
What a brilliant service. My shower was broken. I knew the manufacturer of the shower but I didn't know which model it was. I photographed the parts and emailed it to the Shower Doctor. I had a response within the hour. Having ordered the part, it arrived the next day. My plumber thought I would have to replace the whole shower unit. Thanks to the identify the model service that was unnecessary.
I couldn't believe that this was the only fitting for an 18mm shower hose rail. However, the price was the best I could find and it arrived quickly and well packaged and works properly - not sure how it'll last being plastic.
I had some issues with the payment (Pay Pal), so I have written a few lines explaining what my goal is and how I would like to proceed. The service got back to me very fast and did everything exactly as I asked. Despite the fact the order amount was very low. Thumbs up.
I recently needed to replace the shower head riser on my defunct New Team shower rail. ShowerDoc made it incredibly easy to identify the correct part number and order the replacement, which was delivered within 36hrs.
Wonderful service at an excellent price. Thank you!
3rd time I have used shower doc. A good web site and excellent responsive service. I can't rate these people highly enough. Definitely worth more than 5 stars.
Really helpful on the phone. They didn't push to sell me anything and gave good advice. Pity they printed my address wrong as I stayed home for the delivery and still ended up having to collect it from the local depot. They didn't even try to leave it with my neighbours. All four of us take parcels in for each other.
Fast and efficient service with a really easy to use website. It's always nice when you get exactly what you asked for with no fuss, I'd definitely use them again.
Having been assured of 24hr delivery if I ordered before 3pm on monday (Dec 2nd), the first attempt to deliver the shower cartridge was wednesday. As no one was in to accept it I finally got it out of the nearby Post Office after 5pm on thursday. (the cartridge could not be collected on the wednesday as it was still on the van when the Post Office shut for the day!)
My client had no hot bath or shower for over a week.
The previous week (November) Showerdoctor failed completely to assist in identifying the cartridge required, despite my and/or my client sending photos etc. in via their website 3 times. (Not 'failed to identify' but failed to assist).
A very dissapointing performance frankly.
I called the folks at Shower Doc, who diagnosed the fault with my shower... they gave me the option to order over the phone or online.
parts came next day - and shower now works like a charm and was about 10 x cheaper than a new shower.
will def use again...and have already recommended them to a few friends.
The thermostatic valve on our shower started leaking.Panic set it when i found out it was discontinued. Had vision of destroying tiled wall to replace. Found shower doctor by search, part I needed identified with new replacement model that would fit and full institutions how to get old valve out and new one in. Ordered part late Wednesday night ,delivered Friday ,installed Friday night and working....I am not sure if I would have been able to get old lime scaled valve out with out tip's on web site. Very impressed. Thanks , don't often bother with reviews but you have saved me replacing a tiled shower.
5 stars for service, price, delivery and with the added bonus of the Shower Doc DIY web demonstration videos making the task so easy to do.
This is the service that all organisations should aspire to; Complete Customer Satisfaction.
Recently ordered part for our shower, it was really easy to find the part I wanted with the picture given. Once ordered the service was excellent it was really quick and within in three days part delivered and shower up and running.
Very easy to identify and order the required parts, which are promptly dispatched and quickly delivered. Have used them a number of times and the same comments applied.
This together with good value for money means I have no hesitation in recommending them, and will continue to use them.
I ordered three parts for a customer and I was amazed that the parts were there the next morning. Fantastic service.
I logged onto the shower doctor, entered the model of shower,searched for the fault and ordered the part on a Friday morning.
Saturday part arrived via Royal mail, well packed and complete with fitting instructions.
No dramas and a happy family.
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