I ordered several books expecting an eacceptable quality but was badly disappointed because what I got was dirty beyond compare. How can anybody sell such rubbish? I tried to contact their customer service a dozen times but never received any answer. So I have to consider this a lesson about where to buy and where not.
I had bought a book a few months ago on ebay and it was much better than expected for a second hand book, it was like new. I ordered two books just recently from Awesome Books own website and I'm very disappointed they arrived fit for the dustbin. Both were dirty, marked, sticky to touch, you would not want to pick them up and read them. I contacted Awesome Books and they said they would refund half my payment. They actually refunded just a quarter of the price paid. I would not deal with them again and I would urge you not to buy from them. There are much better companies to deal with.
I ordered a used hardback from these oafs. It was in near perfect condition and they sent it very quickly, but packed in nothing but a grey plastic bag. Unsurprisingly the book arrived in a sorry condition, with one cover battered all down the edge. I have sent a complaint and I await an "Awesome" response!
i used to be a very regular customer.
in my experiences, books on many occasions were either out of stock (listed incorrectly) or of poor quality (damaged or with significant notation inside despite their 'standards' promising otherwise). rare was it for me to receive an order in a condition as described - i was constantly chasing up items (lost, not received, of poor quality etc).
suffice to say, on my final dealings, even after providing clear photographic evidence that an item was NOT as described (far from it), customer service staff attempted to suggest otherwise & weasel out of the obligation to provide a 'full refund' under the conditions of THEIR so-called 'product guarantee'.
to add further insult to injury, they added a condition that my $4 'full refund' would only come after returning the item (initially at my own cost - much more than the book is worth, to be 'refunded' weeks later when received).
this experience was the final straw...cheap prices don't always equal quality. sometimes you really do get what you pay for...
to sum up, the quality standards listed on their site mean nothing, their 'product guarantee' is not adhered to, excuses are given & 'rules' made as they go.
you may ask: if they're that bad, what did you keep buying from them? answer: faith that maybe i had an odd 'bad' order/experience & the prices were cheap...
all that said, i'm happy to say that many other sellers will be reaping the benefit of my regular patronage.
buyer beware...there's many other sellers out there that do it better (maybe a slightly higher price at times but MUCH better quality/service)...
I ordered a book at the end of August and paid for "Express Domestic" shipping. I have yet to receive the book I ordered and when I emailed customer service to inquire about the whereabouts of my book they provided me with very little information. Would not recommend.
I ordered 3 books to be shipped to the USA. They arrived within 10 days! Each of the books--all are 20-30 years old-- are in good readable condition as described. They have the out-of-print titles I'm looking for and no charge for postage to the USA.
I've been buying books from AwesomeBooks for some time now. Everytime, these transaction go splendidly. This is not an evident case as I live in Belgium. But, every time, AwesomeBooks keeps on delivering in time and in great condition.
Many thanks and keep up the good work.
I've made only one order so far, but my experience with Awesome Books was so good, I'll be making more. Each of the 5 books delivered to me--even the ones that are over 20 years old-- were in nice, readable condition. They have the titles I'm looking for (some of which are out of print), bargain prices, and no charge for postage to Canada.
If Awesome Books keeps up their quality and affordability of products and service, I'm going to have to buy new book shelves!
This is the perfect way to buy books on line. The range of books is amazing and I've always managed to find what I want at a really fantastic price. The delivery is very fast and my books always arrive in great condition. This is definately the number 1 company to buy from.
For such an old book, this copy was in very reasonable condition for the price. It was sent in two days and arrived in four.
I have bought over a dozen books from Awesome and have usually been very impressed by the price and condition (one or two were a bit scruffy - but others have been practically mint), and only once were they unable to find/send the ordered book.
I look forward to buying from them again when the need arises. Thanks
Awesome Books provides an excellent service at
very good value. The range of good books on offer is pleasing. The free postage is particularly attractive. I have no hesitation in recommending this company strongly.
In simple words, I LOVE it. It is very user-friendly, and has an eye-catching layout as a website. Also, books are cheap here, and especially love it when there is free delivery! However delivery is still cheap, which does not discourage me from buying books. All books I bought so far are in great shape even though some have been used before. And the descriptions of the books are true. I have never been disappointed when buying a book, and with you being so great I have increased my love to reading. Thank you Awesome Books for being so, well, Awesome!!
At AwesomeBooks I found gently used copies of all of the Stephen King "Dark Tower/Gunslinger" series to complete my collection. (HURRAH!) I discovered 'new' authors like Harlan Coben and Lisa Unger by using their bargain hunter and genre bundle tools. They have a website that really helps you locate new or used books, and their prices are better than my local thrift stores, with free shipping to Canada if I order 2 or more books at a time. What's not to love about AwesomeBooks?
I find the service very efficient, however when I tried to change an order few minutes after I ordered because of a error that I discovered as soon as I confirmed the order it was not possible to stop or amend my order. Otherwise it's fund to oder books especially my 7 year old son who is now keen to keep the flow of books coming through the mail. When I bought used books most of them were almost new and clean from any defects. It's a great service.
This is the best place for books - especially used books. The service is great - I get my orders within 8-10 days, and I live in the Upper Peninsula of Michigan; USA. One suggestions: a short synopsis of all the books would be helpful.
Thank you for a great website!!
Service cannot be faulted. Will definately surf this site often.
I've bought many secondhand books from Awesome and they always live up to the description and quality described. Their deliveries are prertty swift too so there is no waiting around forever for receipt of books.
I would give this service a fur star rating
I love this company... it has been fantastic to find books I have been on the look out for for ages and be able to buy them at very reasonable prices. The only drawback is that I am running out of shelf space! I wouldn't hesitate to recommend AwesomeBooks.
I always check out the options on AwesomeBooks before buying something. As an avid reader, low prices are important. Awesomebooks' second hand books are economically priced, delivery is always reliable and I have never received a book in bad condition - some are just better than others.
I was recommended to try Awesome by a friend. It was easy to find the book I wanted and the ordering process was simple and quick. delivery was within the timescale given and I am very pleased with the service. I will certainly use them again when buying books.
I have ordered all kinds of books from AwesomeBooks, from cookery books to fictional works and I have always had quick deliveries and the books have been exactly as they stated on the web site. All in all most definitely AWESOME.
used this company many times always found to be reliable with the item arriving within 5 days well packaged and in good condition the value for money is awesome with free postage great to see there are great value for money companys still out there.
Only one small point which you might clarify. When I receive a book from you I don't seem to be able to go back to find out if say the book that arrived being a paperback was ordered as such and not a hardback as I possibly thought.
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Our mission is to make buying from us a great experience and totally risk free. If you are not happy with your purchase for any reason, simply drop us an email on customerservice[at]awesomebooks[dot]com and we will resolve your issue to your satisfaction. If we did something wrong, we can arrange a return at no cost to you. If you want to return an item for any reason, you are free to do so within 30 days of purchase. Simple as that!