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I needed a Cisco switch and accessories urgently and Ballicom really exceeded expectations. They were able to rush delivery to me, and Rob, who I spoke to several times on the phone was exceptionally helpful. Not only did he provide assurance I'd get next day delivery via UPS he also gave general advice on the product (Cisco 3750x) and which of the accessories would be appropriate and were in stock. Delivery was next day as promised. Pricing was better than I could find anywhere else on the internet. Will definitely use this company again for future requirements.
It was a great product, at a really good price. Unfortunately delivery was slow. I contacted the seller and once we were both sure that it wasn't just slow, it was lost; they sent another one immediately by parcelforce for next day delivery. I am really pleased with the product, and the seller could not have been more responsive. Great service all around :-)
I have been looking to source some HP DL120 Servers with redundant power supplies for a number of months for my company. I have spoken to many company over the past few weeks trying to source these and all have assured me they have them. Once an order is placed I am told they are cannot get them, very frustrating
When I found them on Ballicom I quickly got on the phone to confirm stock and prices. Robert Bale answered my call very quickly and provided me with all the details I required in a professional and knowledgeable way. I felt very much at ease with Robert and the company. He was able to answer all of my questions very quickly and continued to do so over email when I had some further questions. I have now placed for my first order with Ballicom and Robert and believe that the customer service provided has been a large part of this. Not only did Robert assure me they actually have a number of these in stock ready to dispatch he also discussed other options or additions I may require for order. Robert continued to communicate with me after the order had been placed and confirmed. I feel the level of service provided by Robert, and Ballicom, has been of such a high standard I would have no problem recommending them and will certainly be purchasing from them in the future. Thanks Robert and Ballicom.
Recently used Ballicom for the first time to order a HP Microserver N54L (great price with current promotion) and related items - ordered with them based on low prices and very favourable previous customer feedback from related forums.
Order was shipped as two deliveries, both next day though. Server is superb, slight issue with a related item bought (missing part from box contents) so had to contact customer support also for the first time.
Very nice lady on the phone, directed me to send in an email to support. Even though the issue wasn't Ballicom's vault and they weren't aware of it before delivery (missing part from stated box contents), Ryan Leybourne at Ballicom owned the issue until resolution, he also provided a confirmation phone call to confirm what they were doing to replace the missing part and likely timescale for delivery.
So in summary, for a company I'd never used before, the way in which they have dealt with a missing part from a cheap boxed peripheral speaks volumes. Would definitely look to buy from them again.
Been our first, stop computer shop for some time now, sensible prices, fast delivery and quick resolution of questions and queries. Always confident that the Ballicom team are there in the background should I ever have a problem. Had a split delivery order today, rang to report part order missing. They rang back in 5 mins (in which time they has arrived by different courier). To be able to get through to customer service in less than 2 minutes is ace.