Bisonfitness omdömen

Great price and service

Ordered a Garmin GPS watch, best price I could find and the watch showed up a day later. Fantastic service.

Very poor customer service!!! Products not received

1st order was shipped on time and received.

2nd order never arrived. A week later I called several times, yet no one has contacted me. Still no answer as to why my order hasn't been shipped. They keep telling me someone will deal with it and all me immediately. Still no response.

No way to run a business. On the plus side they were not rude, just incompetent.

Luke tyckte detta omdöme var användbart

No Goods received, no response to emails, no refund.

How bad can service get? Well not much worse than when they take your money and don't deliver the goods, don't answer your emails or refund your payment. It's now 5 weeks since I placed an order and I'm going through PayPal to get resolution. Would I recommend? ermm... a simple NO.

Luke tyckte detta omdöme var användbart

Good price, reasonable delivery time but shelf life unacceptable

Purchased 5x boxes of Maximuscle Promax Diet Bars at beginning of October and all products received have a best before date of 'End November 2012'.

I contacted Bison Fitness by e-mail to express my disappointment at short shelf life and never received a reply.

This was my first experience purchasing from Bison Fitness and unfortunately, I will never use them again.

Will 100% Use Again!

I read some poor reviews about bison on trustpilot but i thought id order anyway because the price was to good to miss. I ordered an Atlas All Whey Protein 5kg tub for £52.99 alot cheaper then any other sites ive searched which came 3 days later. Im happy with the product, granted its not the best tasting shake but if i wanted i nice shake id go to a diner. I will definitely be using bison again!

rip off

site trying to rip me off when i am trying to pay for 90+protein x2 .it gives me the option for free postage then when i go and pay it adds 4.99 for postage.also it adds more tubes of 90+protein on too,so i have to go back and take them off then there is no option for free postage just 4.99 p&p......last time i used this site all was well... but its just pissing me off now......I sent them a e mail telling them wot was wrong a week later they sent one back say the site was fine and that it was just me,,,,,when i go to pay its adding more items on.......when i take them off and go back there is only one option ..

Standard Delivery

2-5 working days £4.99 ......and there should one for free delivery. my order is over £20

Luke tyckte detta omdöme var användbart

Yet to be beaten

High 5 gel plus at an unbeatable price and delivered very fast. Would recommend and am using again!

Pat

They take your money but fail do deliver

Ok so I placed an order and cancel it afterwards because I find the product cheaper elsewhere.
After sending mail I received confirmation mail that I the order is cancelled and the refund takes 3-5 days.
Now its 8th day, still not refund and they dont reply to my mails.
Avoid them unless you ready for rip off.

After reading the reply I see you don't know whats going on inside your company.
I cancel order on 6 august that's 8 working days today so your claim that refund is issued in 5 days is false.
I contact by mail bison and got reply from DAN R customer service rep.
And that is the same person I send 2 mails regarding this issue and He didn't reply. So this behavior is no OK not in any means.
Update.
So i contacted them by mail again describing what happened and they just dont reply. cannot even keep their word as you can read from theirs reply...

Also I found out I received the refund on 6th day so they dont keep their promises, what a shame because if they wouldnt ignore mail this review wouldnt happen.

den 17 augusti 2012

Svar från bisonfitness.com

Dear Luke, Thank you for your comments, please be assured that we take all comments on board and make positive use of them for the benefit of our customers and BISON as a whole. However after investigating your comments I see that the advised 3-5 working day period for a credit to be actioned has been met as promised. FYI "working days" are Mon-Fri and it seems that you have included the weekend in your count. Nevertheless our biggest concern is that you have called the firm a "rip off" firm warning buyers to stay clear. As you are suggesting that we are a fraudulent company carrying out criminal activities I strongly advise you to contact me and inform me of any information you have which may help me investigate the claims you have made! We take such matters very seriously as we are a highly accredited firm with a sound reputation amongst all BISON customers and our Banks. We also take false claims seriously thus contact from you will be much appreciated!
BISON aims to create customers for life and not just for one order!

Hi Luke
You received Money on the 6th day meaning that it was processed as promised within the 3-5 working days.
We have no further interest to continue this thread.

Good price but slow shipping and no free shaker as promised

the order arrived after four days when it said two. but when it arrived, it didn't arrive with the free shaker it was promised with. we called up customer service who said they were out of stock of this shaker and that they may give us one in the up and coming weeks when they are in stock. they also said that this was subject to availability when it clearly stated that they were free on the offer. but the price was the cheapest on the web which was a plus

KEV tyckte detta omdöme var användbart

den 19 april 2012

Svar från bisonfitness.com

Hi Max
Thank you for your review and most of all thank you for your business.
Please be assured that we are not a company who focus just on being the cheapest. Customer service and experience is vital for us as we want customers for life not just for one sale.
Shipping as stated is 2-5 working days and we are happy that you recieved it within that timescale.
Regarding the free shaker, we will still uphold our promise disregarding our terms and conditions of subject to availablilty and will certainly send your shaker once our shipment lands. If there is anyother way we can help you please do not hesitate to contact us.
Hope to see you again.

Regards

TEAM BISON

Very good value

Products available in stock that other suppliers have to source to meet individual orders. I will definitely use again.

great value and quick

the items i bought- whey and recovery supplements are nearly half the price of everywhere else- and they always have something on special offer which is suitable.

Cheapest supplement site I've found and excellent service

Ordered a tub of creatine which was about £5 cheaper than anywhere else I'd found. Delivery took 3 days and arrived well packaged with a free drinks shaker. Good email communication letting me know where my order was etc. well impressed with service will definitely be using again.

No problems at all

I cannot fault Bison. I think my order took 2-3 days in all, delivery was free, and the items were well packaged. Will be using again.

Fantastic price, exceptional delivery!

Ordered a Garmin 310XT HRM with Strap from Bison for £70 less than the next cheapest online store available. Excellently packaged, and very fast delivery. Highly recommended.

Great Customer Service

Ordered a 1KG tub of scivation xtend from Bison. A little upset they charge for delivery but still the cheapest online by miles.
Delivery would have been fast but they were let down by the delivery company going to the wrong address on more than one occasion. Emailed Cust Service but no reply. Phoned them and spoke to Mark who was extremely helpful and polite and got it sorted for the next day. Would definitely use them again.

Incredible Service, Great Prices

I run a small gym and came across Bison Fitness on Google Shopping, searching for supplements to stock. I never heard of this company prior to searching and like many other people, I usually stick to known websites/companies. I now order regularly from this company and I'm extremely pleased with the prices and the incredible service.

WOULDN'T USE AGAIN

The website lead you to believe that delivery would be prompt. I had to pay for delievry which in this day and age is quite unusual for supplements and it took over 5 working days to be delivered. Not really good enough. Their correspondance was fine - but email only - phone constantly engaged. With a wealth of competitors out there I wouldnt use Bison fitness again

Luke och KEV tyckte detta omdöme var användbart

den 18 januari 2012

Svar från bisonfitness.com

Hi Sally

We have taken your comments on board and have increased our telephone lines to provide a better service as the company is rapidly expanding. We are also introducing a faster delivery option for those who want a quicker delivery. Your order was on the standard 3-5 working day service of which was fulfilled.
However if you would like to contact our customer services either by phone or by email where we would like to offer you a voucher for your next purchase if you wish to give us another go. We would like to show you our commitment to our customers.
Look forward to hearing from you Sally.
BISONfitness

Excellent, efficient value and service!

From the moment I placed my order I was impressed by your value and communication, delivery was prompt and I am very impressed with your company.

Excellent service and great product

Thanks for the eficient service. The site had all the products I use and they are really well priced, I would recommend using this site to all my friends at they gym.

Excellent! Great Price with Speedy Delivery (even over the christmas period)!

I ordered 60 x NCP ProShot Protein shots. They were at a fantastic price and and they arrived within 2 working days which I was very surpirsed about as I placed the order inbetween christmas and new year which is normally a nightmare.

The product (Orange flavour) is frankly not the best tasting (but bearable if you are used to protein shakes/drinks etc) but then agin Im after results not a taste sensation so time will tell on the quality of the product.

Great product and service

Easy website to navigate, product arrived on time and great value for money when received.

Quick Delivery and cheap products

Site easy to use and full of good information, prices cheap and quick delivery!

A really clear and useable website that helped me find exactly what I was looking for

Great stuff!

Great range of products at low prices!

Heard some good things from friends about Bison Fitness, I wasn't disappointed when I ordered some supplements. Price was cheaper than elsewhere and delivery was super quick; thanks! Buy with confidence!

Excellent!

Excellent Service, highly recommend!

A refreshing web experience

I've just purchased the joint ace glucosamine and chondroitin from Bisonfitness. The price was good, advice from customer service team was excellent and the product was dispatched quickly. The layout of the website makes it very easy to navigate and it's a nice touch the way products are categorised into different sports. A very satisfied customer!!!

The website is clear and easy to use.

It was very easy to find the products I was interested in - joint supplements - as the website is clear and user-friendly.

Cheapest Prices with Great Service A++

Cheapest on Google Shop. Great Service and a great site, rather clean and refreshing, easy to find products.
Quite like the products linked to sports.
A+++
Will use again and again!

Great site, easy to use, got everything!

I bought some Nitric Oxide and was the cheapest place i could find to buy it from, and the site was easy to find what i wanted straight away!

good value products, received quickly thanks

easy to use the site, received goods quickly and this site was one of the cheapest places for me to get my products Thanks

Top products at top prices

I bought some Optimum Nutrition Whey and Casein protein from the store. My order was handled efficiently, dispatched quickly and was a great price (and I earned reward points). I will definitely be using Bison again (I'll be needing some Scivation Xtend shortly)

Top site, already added it to my favourites

this site has everything you could need in terms of supplements I really like the way you can search by sport, saves a lot of time when looking for the supplement your after

Top quality service and product!!!!

Best value weights I could find online and really high quality. Would seriously recommend as they provided an excellent service and I will definately use again.

Excellent Customer Service

I dont normally post reviews but I was very impressed with the website which is backed up by the service over the phone. Also, great price and fast delivery. Can't fault the team at Byson - will be back. Thanks, Martin

Only site you need!!

Great product, fast delivery, great price, great selection...simple as that.

fast efficient and got exactly what i wanted

It's great to have a site that's easy to navigate and you can find what you want quickly without any hassle. I like the reward points thing too.

Great Service!

Super fast delivery, got tracking no within minutes of placing order, will use again!