Recently bought a tent from cave & cragg, delivered straight away by parcel force who just left it on the bin because I was working. The parcel had disappeared and within a few days of investigation promptly sent out a new tent. A 1St class company who put their customers first.
Bought two Outwell Nova recliner chairs, liked the name as it is the same as our caravan ready for next season really classy looking chairs and quite comfy as well. they had 30% off so it was a no brainer, I ordered them and it was easy as I paid by my Paypal account. and within two days they had arrived. Brilliant !!
I telephoned the store to ask a question about the product. Spoke to a really friendly knowledgeable chap. My order was taken over the phone. I got e-mails updating me right the way from order through to delivery. Very quick and efficient service. Good quality product.
needed a decent sleeping bag for winter in Sweden - shopped around at a couple of major high street retailers and was very disappointed - came across crag and cave on line and after a tel conversation decided on a mountain equipment bag that was shipped the following day. Brilliant service great price
Bought Mountain Equipment Fitzroy jacket recently through Cave and Crag and was totally delighted with their service over the telephone - they were professional knowledgeable and enthusiastic - order arrived promptly as promised and was perfect for my needs - will Definitely use their business again and pass on their details to my work colleagues and clients
Wanted advice on a tent, they knew their stuff, and weren't pushy on the sale. Very friendly and mightily efficient. Tent arrived next day as promised and 2 days later it survived Met office weather warning gale force storms on the north Wales coast, as did we inside it! Thanks C&C.
Product bought: Vango/ForceTen Vortex 300
Always great service. Good prices, immediate dispatch. WIll always try and buy from them. A few times now I have needed something at short notice and Cave-Crag sort me out. I wish all retailers were like this !
Product arrived next day (Free delivery) which was excellent. Bag very good and as expected except for very minor discolouration in places on the outer bag which I've put down to storage at the shop.
Not really an issue but overwise would have been a 5+*
Having been let down by a national supplier, I phoned with an urgent order prior to a camping holiday: the man I spoke to was courteous and knowledgeable, and my order was despatched quickly, and arrived well packaged. Very happy, and would shop here again.
Very efficient customer service and quick delivery to Switzerland, I can only recommend this site
Used these guys to get some camping gear that seemed to be out of stock everywhere else, but this store not only had the item in stock, but it as slightly cheaper than most and included free next day delivery.
Have previously bought from this company, was very goo then. My most recent purchase, arrived the following day, by courier at no extra charge.
Excellent, thoroughly recommend
The product I purchased was a two man tent, i'd researched on line the technical stuff, and chose the tent I wanted to buy then shopped around for the best price, I had no previous experience of these retailers.
They were the best price , had the colour I preferred unlike other company;s they did not
charge any extra for the popular colour of the season, and the goods arrived packaged very safely the following day, and I would add, that the box the package was
put in was recycled from one of the manufacturers, so an additional positive point,
I would certainly go to their site again regarding any further out door gear purchases, and recommend their efficient service.
Cave and Crag have a very good web site that is easy to navigate and makes shopping easy. They had all the items I was looking for at very competitive prices and having opted for the very fair 'next day delivery' surcharge, my well packaged goods duly arrived when promised.
What more could one ask for ?
I was particularly impressed by the use of a recycled box in the packaging of my order, acknowledging the importance of being sparing with the earth's resources. My order was accurate and arrived promptly using Royal Mail. I would have no hesitation in ordering items again from this company, and recommending it to my friends.
Brilliant service, packaging and speedy delivery.
I ordered a tent. I did alot of research about the tent so I knew what I was expecting and it came all in perfect order and really good packaging.
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