This is simply one of the best places to get kit from they simply do as advertised also the idea of the pp card is really good as you can use it in two places if you want kit check here first if these people was running the country and the banks England would not be in the mess it is notice to crag and cave staff run for government please and give us all more money to spend in your shop
Excellent service from start to finish.
Items ordered and paid for did not arrive. Cave & Crag very helpful and a full refund given quickly. Can't fault their customer service.
Today I found a different order parcel (delivered by Royal Mail) leant against our back gate, which is screened from any doors or windows, but clearly visible from pavement and road!! Could have been there for days, as no card through letterbox. Maybe where the C&C order went??
The service was extremely quick and prompt, in fact it was received before the dates quoted. I ordered the chalk for my daughter who does pole vault, however she has found that it crumbles to dust and i wouldn't buy this one again as it just wont last long.
Have given the 4* for service and not 5 as do not rate the product.
Kann man nur empfehlen.
I ordered online which was really easy. Cave & Crag had the best price for the Outwell California highway awning. Really high quality piece of kit! I received a call the next morning to say they were despatching the goods. They arrive the next day as promised. Wouldn't hesitate to use them again - great service!
Ordered A Vortex 300, arrived in record time, email updates were brilliant and overall service first class (although everything was 100% spot on so didn't have to call the service desk so can't comment on that).
Absolutely recommend and will use them again.
I ordered a down jacket, and the delivery was very fast; next day! Having tried it on and found it too small, I called Cave & Crag to discuss. They were extremely helpful and advised that, unfortunately the next size was not available for an exchange. I returned the item, and a full refund appeared in my account the very next day! I cannot fault their service, and will most definately use them again.
The first Jacket ordered arrived quickly. Unfortunately, it was not suitable. However, they got me a replacement within 2 days of me sending the jacket back. I would have no hesitation in using Cave Crag again.
I ordered from Germany. International shipping was fast, packaging was adequate for the contents. The questions I had beforehand were all answered promptly.
Therefore I have no complaints und would recommend Cave Crag to other customers.
I spent some time deciding which tent to buy and decided on the Vango Apex 200. Cave & Crag offered a great price and the tent arrived very promptly, packaged extremely well. I'm looking forward to enjoying it!
I needed to replace some gloves in a hurry. I placed my order with Cave & Crag on Friday morning and the gloves were delivered on Monday. Exellent service. I will use them again.
Ordered on a Thursday and delivered on the Monday. Can't ask more than that.
We went to the shop in ingleton over Christmas so we knew it was a good place to check out on line. Sure enough they had exactly what we wanted. The product arrived sooner than I expected too. Makes a change from some online stores....
Will definitely visit on line and in person too.
Parcel Force couldn't deliver condoms to a brothel on time. Ignoring my sign on the door to put the parcel over my back fence, they took it to a faraway Post Office just to annoy me!
Good product but sort out the courier service lol
I couldn't be happier with the service at Cave Crag! Having made my first purchase with them totally blind having not been given any recommendations. Being an international customer(Australia) there was an issue with the postage price I was given online. This was rectified quickly and compensation was given due to the extra cost. My item was delivered within a week including a local public holiday! Couldn't be happier and will certainly use them in the future! Assuming this was not a one off, if this is your usual level of customer service then you should be very proud!
I knew what I wanted and was able to search for it directly without problem and price seemed reasonable. Confirmation was sent by email straight away and I was most pleased to have the purchase sent promptly and received the next day. So pleased with the service that I have used more than once.
wherever you shop you just want good value and polite,efficient service.I had a good shopping experience with cave crag.They were very polite and went the extra mile to help me shop well and I was very satisfied,with my purchase.the price and of course the level of service I received.Thankyou.
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