I ordered a TMC Pro UV from Charterhouse primarily based on price but I'm pleased to say the whole buying experience was perfect.
The delivery was very prompt using a national courier. I received both emails and texts informing me of the delivery expectations which were spot on.
I will defiantly be using Charterhouse again and recommend to my friends.
Have used Charterhouse Aquatics several times. Apart from having fast free delivery and items always seem to be in stock, they are very competitively priced. Would recommend for all you aquatic needs.
I ordered the white Biorb 30 litre Smart Aquarium which included the Biorb Intelligent Heater and Powerpod. Delivery was really fast (I ordered it on Wednesday evening and it arrived Friday lunchtime) however on unpacking I discovered that the heater was missing. I called them several times but the office had obviously closed for the weekend - very frustrating to say the least! I then contacted them yesterday (Monday) and explained the situation, the guy I spoke to seemed very laid back about the situation but did apoligise for the mistake and promised that a replacement would be sent straight away. As promised the heater arrive this morning some 24 hours after my phonecall. Although I was really frustrated by what had happened mistakes do happen and once informed of the problem Charterhouse put things right immediately!
Ordered TMC V2 50 pure RO+ unit online. It arrived promptly, well packed and intact. All component parts present and in good order. Pretty good instructions, easy installation. Now producing 3ppm TDS RO water from mains supply at 256 TDS. Water production rate at least as good as advertised. Happy to recommend the product and the service
I have ordered a number of things and times from this company an every time have been happy with the service I have received and hope that if you order from them you will also receive the same quality of service I have had in the past.
Just started in the wonderful world of marine fish. Needed quite a few items and have found charterhouse aquatics the cheapest on most items. Delivery was the next day with emails/texts to update me on my delivery time slot. Parcel was packaged carefully. Found them so good that I made another order very quickly and once again delivery was next day with all my items perfect. I'm sure that I will be putting in another order very soon! Definitely recommended charterhouse aquatics.
OK . Only a simple purchase of test kits... and I do tend to shop around the net for the best prices. So next day delivery and good prices is a winning combination. Well done Charterhouse !
I have purchased several items over the last year or so from Charterhouse. Everything has been shipped the same or following day and has arrived on time (with a text message giving the delivery hour).
They have pretty much everything you could need for a marine aquarium. I haven't tried their Livestock selection but it looks good.
I just felt a little let down I sent a faulty part back for replacement they had it for a few weeks then I was told that the part was now obsolete that's it. So I asked could they send the faulty part back to me as I was struggling to balance the water level in the filter chambers. When I sent the uv lamp unit it was the ventura pipe was blocked and the uv lamp was working fine when I got it back it was in pieces when I sent it in it was well packed and it was well packed when I got it back so I don't know where it got broken I just feel let down as I purchased the tank setup from Chartrehouse Aquatics and was told we cannot get a replacement part no advice on what I could do
Chaterhouse Aquatics is my number one source for online reef related shopping. i have recently purchased Red Sea Max 130D & Live Rock & Sand in the last month.
The service has been brilliant - slightly more expensive but the next delivery and courtesy call I had to inform what date would be suitable for delivery out weighted the extra cost.
A Class service and top notch delivery, as a result even knowing they're slightly more expensive, with peace of mind, my items will be delivered.
They have themselves a new loyal customer.
New filter works perfectly and takes pride of place in the tank!
Just make sure smaller end of the attachable aeration nozzle is connected to the outlet of the filter in order to avoid syphoning the water backwards and into the airline!
I love the added UV feature, which i'm sure is an innovation first for an internal filter.
Overall, I am very happy with the product and would recommend the brand to others
Bought a double Arcadia UltraSeal Light starter. By far the cheapest when searching the net. Even cheaper than a specific auction website.
Item was ordered early morning, later that day I received an e-mail saying my item had been dispatched. WOW. quick or what.
Parcel was delivered by a friendly van man couple days after. Item was well packaged.
BONUS- I later went on to order something else and to my satisfaction, I found out you get points from each purchase to spend on your next order, so I saved some more money off an already cheaply priced item. TOP STUFF.
This is the first time I have used this site and I will be back. Very please with good received.
Always has stock of things I want that lfs don't have superb service and great postage choice if your in an emergency etc
I've spent more money than I want to think about setting up the perfect reef aquarium. Charterhouse is great because it has everything you will ever need, almost everything is in stock and is delivered for free. Delivery itself is excellent with a text from the courier the day before to make the arrangements and another one on the day to give you a one hour slot.
The site also has rewards points scheme which allows you to spend your points on future purchases. S the next time you need some salt it will be a bit less than you thought!
I bought a baby biorb in moonlight. It was the cheapest price I could find on the internet. I had a few question that I needed to ask charterhouse Aquatics, just so they I knew that I was buying the correct aquarium for me. Charterhouse Aquatics promptly replied giving me all the answers I needed. Once I had ordered the Baby Biorb, I received a confirmation of my order. The next day I received an e.mail saying that it had been dispatched. I was told that the courier company would notify me by txt or e.mail of the day and the hour that it would be delivered. I did not get this, so this was the only fault I could find, but this was of the courier company itself. But, as I was not in when in was being delivered, they did leave it with a trusted neighbor, so I was very happy. I couldn't wait to open my box and check that everything was inside. Everything was delivered in perfect condition. I am very happy with this company .
Excellent service from Charterhouse.
I have an issue where a tub of salt was split when it arrived, i reported this to them and a new tub was sent out the same day!
Can't knock them for customer service!
Shame the delivery drivers treat the tubs of salt with such disrespect.
Thanks very much guys, outstanding from the first contact re product details to making the purchase. Delivery suggested 2-3 days but received the item the next day. Wish more retailers took a leaf out of your book. Thumbs up chaps & keep it up.
The ordering of my items and dispatch of the parcel was all very timely and no issues there. The issue came when Interlink couldn't find the delivery address - all the address details were there but the company names wasn't on the parcel label. The company name was on enclosed document. This caused a 2-day delay in the parcel being delivered. Given that we are the only company at the delivery address I think it is wrong for the delivery company to say 'unable to deliver' but found it on the second attempt with the simple addition of the company name! Customer services at Interlink were great at chasing parcel and keeping me updated with what was going on. On this occasion the delivery driver and parcel label were the weak links in the chain. In future I'd recommend that ALL details are duplicated on the parcel label including phone number of recipient in case of any issue with delivery.
Been waiting 11 weeks for my order and still not arrived. I've phoned several times to find out what's going on and everytime I'm fobbed off and kept in the dark by telling me they will get on to the manufacturer but they never ring me and confirm what the manufacturer has said. My delivery date has come and long gone TWICE! First time I had an unpaid day off work, and not so much of an email or phone call to say it wasn't coming. The website says my item is in stock for the past 11 weeks when it clearly isn't and even today I've checked and it still says the same. On my order confermation it says delivered in 3-4 weeks which has long gone!! Because this is a large aquarium the non arrival has held up other projects in my home and can't start them till my new aquarium is in place. So I'm not at all happy with charterhouse aquatics and the awful experience has got me on the verge of cancelling my order. Beware when ordering from the website as anything that it says is in stock probably isn't.
I ordered a Tetra 600 aquarium pump as the water was permanently cloudy
(owing to my 17 inch catfish) It came very promptly the next day and I set it up
immediately.In no time I could see the water getting better,I can now see the rest of my fish!I am hoping now I've got this very efficient cleaning system I can keep my
beloved old catfish,and the water will keep the rest of my stock healthy.
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