e-outdoor were offering great product at a fantastic price.
i ordered my size and they let me pay for it.
A day or two later i received an e-mail informimg me that my purchase had been cancelled and i was being refunded.
Apparently they had sold the stock they had but had failed to update their shop.
i questioned this and got an immediate apology and explanation. all very well, but i could've bought the jacket for a little more elsewhere. Those offers went while i was waiting for the jacket they never had to arrive.
If they only operate online i'd expect them to get it right!
I ordered my new coat online, really easy order process, and it was delivered next day. Really pleased - great service, and very competitively priced - would definitely buy from here again.
I definitely recommend e-outdoor to anyone. I bought some very expensive items and they arrived in Sweden in less than a week, well packaged, and the products themselves were fantastic, great quality. Paid with credit card through a secure payment system, all went smoothly. A very positive experience.
I bought this item as a lightweight jacket that would be warm but pack down to nothing. So far I am very pleased with it. Having looked at the sizing guide I bought a large which fits well across the shoulders and the arms are long enough. I would have liked it to be a few inches longer in the back but I am 5' 10". A brief trip in horizontal sleet tells me it is currently good in the water retardent department - better than I expected. Warmth rating is what I expected from its thickness/filling - amazing for its weight. I will be interested to see how it survives every day use as it is showing leakage of the odd feather after only a weeks use. Overall I like it a lot but not sure how long it will last.
Ordered on the Saturday and had the coat on the Tuesday. Got emails and tracking information all the way. Could use card or Paypal to pay and website was a doddle to navigate. Would definitely use again.
This is a good online shop i had no problems , fast delivery .
Pretty disappointed as had to start trawling through searching again for a present I thought I had done. They did email to tell me this and they said that they would refund me - I should hope so - I don't think money should be taken until item dispatched anyway!
Got a great deal on this North Face sender belt. Haven't tried it yet as it's a Christmas gift for my husband but it looks great. Really vivid colour, just as the picture showed. Couldn't believe it arrived so quickly and with free postage too ! Perfect, thanks
Wouldnt consider another online retailer for high-end mountain gear. Really good prices and superb communications by email and text: knew to the half-hour when my package would be delivered and even driver's name. Highly recommended.
I thought ordering the things I bought for my other half as cheap as they were something was going to go horribly wrong with Christmas just around the corner, but in fact the total opposite, not only are the products brilliant and with a bit chunk of the rrp off but they came really quickly. I would recommend this company to anybody.
My bank confirms that you have taken payment for my order which you couldn't supply. You will not pay me back. They have confirmed in writing that the funds have not been returned. I am speaking to their customer service team today. Expect to hear from me again, and again until I get refunded.
These guys are very efficient - from order confirmation to delivery in less than 24 hours. Frequent updates by e-mail and text including the date, time slot and delivery driver name. No fuss..... the product nice too!
The delivery company were great and very flexible. I got the item really quickly and despite initial difficulties having it delivered, I was able to speak to someone directly to arrange delivery to a safe place
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