Easily the worst airline I have ever flown. As a travel agent, I will never sell or personally use them again. They suck every iota of life out of the customer service industry and I am shocked so many customers are willing to be treated certain ways to save a few dollars/euros/pounds. A few basic things, really strict with overweight bags. I paid ours in advance and two bags were 1lb over and we were charged $20 euro extra for these. Not nice, but my own fault for shopping so I paid it gladly. On board, no entertainment, no recline buttons on seats, uncomfortable seats, no assigned seats at all so it is easy to get on board and not be able to sit near your family/friends/group. The big offender is after checking in our bags, clearing security, sitting in the waiting area for over and hour and lining up to board, as we began boarding the plane, a huge witch of a woman started pulling people with purses or duty free shopping aside. Apparantly, you can't take a personal item. One carry on, no additional item. So you can't carry a laptop, or buy items in duty free that won't fit in your carry on. Or if you are a lady, you can not carry a small purse. Lots of people were fighting with them. They charged me 40Euro to "check" the back pack I have taken to 65 countries on over 50 airlines carrying because my small purse would not fit into my backpack. Another woman had to check the shopping she just purchased because it would not fit in her small purse. RIDICULOUS! Wait until people are boarding and nail the for extra money. Eastjet offers a terrible experience. Do not fly them. Plenty of alternatives
Julie Hine tyckte detta omdöme var användbart
Friendly staff - and mostly on time. Food and drink on board are not crazily priced - and speedy boarding allows you to skip the queue at check - in. The only negative point is the lack of allocated seating. The scrum at boarding is annoying.
Enge sitze, unfreundliches Personal, keine Getränke während des Fluges, stattdessen werden von einer grimmigen Stewardess Gewinnlose zum Wucherpreise verkauft und während des ganzen Fluges über die Sprechanlage angepriesen.
ACHTUGN: jedes Gepäck wird extra zum Flugpreis verrechene!
Paid for my families vacation in Berlin. At check-in at the hotel it turned out I have to pay extra for a bed although nothing was mentioned about this when I ordered or in the receipt.
I have contacted Easyjet several times about this and never got any reaction whatsoever. Seems only way to get in contact is placing orders and sending cash !!
I have heard stories like my own from friends and collegues and wish I had known so I could have avoided Easyjet. They are on my blacklist now and I do my best to warn everyone against them.
With over 500 odd flights with other esatblished airlines, a budget business trip to Bordeaux (BOD) from LGW (Dep 05/09/12-Ret 06/09/12) I must admit I was very impressed with my first experience with a 'low cost' carrier. (I have never flown Ryanair however). I was greatly impressed with the return flight today and the Easyjet cabin crew were very proffesional and genuinely friendly. Not that I partook in any of the inflight services I noted the prices were cheaper in comparrison to some typical holiday flights I have taken in recent years (Thomas Cook). Seat recline is locked out and I think this is great as it causes less cabin pax neighbour friction as normally during a shorthaul flight there is never really the need to recline. (I work for an Airline Seating company and feel this should be the case on all s/haul sectors)
I am waiting in the hope that the current trials in which easyJet is allowing passengers on certain routes to pay a supplement in order to be allocated a seat will lead to this being adopted across its operation.
Until then, easyJet remains a one star, cowboy airline as far as I am concerned, despite all the other things that it has improved over the years. I still utterly detest being treated like cattle at boarding time. For goodness sake get real Ms McCall, you could be running a good airline.
Mi hanno cancellato il volo per berlino DOPO aver fatto il ceck in; 20 minuti prima di decollare con conseguenze:
viaggio livorno-milano e milano-livorno per niente (non rimborsato) albergo a berlino (non rimborsato) e vacanze cancellate.
Love easyjet.co.uk or easyjet.com
Without them we would be paying a lot more for our flights.
Flights are generally on time and hardly delay over all their flights that operate daily. This is great and isn't praised enough.
People work hard for our small pennies on a budget flight. They offer a good, quick and easy service. They may not be the best or have the best verbal reputation however I would make your own mind up because you will be surprised at how easy and simple they are. It's in the name, easy jet. It's easy and would recommend strongly.
I recently had to be flown home from Sorrento after an accident. My insurance company organised it with Easyjet and even though they had less than 24 hours notice they arranged all the special assistance I needed and sorted seats on the plane for me. There was a problem with the flight leaving Naples and the captain came into the cabin to explain to the passengers and kept us informed all the time.
Was unaware of EasyJets operational model, so I was shocked when I experienced it. Utter disdain for customers would be a way to sum it up. They literally treat passengers like livestock. The boarding process looked like a scene from a horror movie about a disease outbreak as people literally ran to push and shove each other out of the way on the tarmack. I can't decide whether to call them the zoo or prison of the sky. Either way they have single-handedly set back civility and class in modern airline travel, a bold jesture indeed.
Eigentlich hatte sich meine Meinung über Easyjet eher zum Negativen gewendet: Während ich früher begeistert war von den günstigen Preisen, habe ich mich in den letzten Jahren ein bißchen über mangelnden Service geärgert. Dass man für Gepäck extra bezahlen muss, fand ich blöd, weil man das auf den Preis noch extra draufschlagen muss, bis man den endgültigen Preis hat. Außerdem hatte ich oft missmutige Stewardessen im Service, die schlechte Laune verbreitet haben.
Neulich war das ganz anders: Die Crew von Basel nach Berlin war super nett, wir haben ungefragt Servietten bekommen, als wir unsere mitgebrachten Muffins ausgepackt haben, die Stewardessen hatten für jeden ein Lächeln und ein Augenzwinkern. Sicher ist das nicht in jeder Easyjet-Crew so, aber ich habe mich trotzdem gefreut und wollte das hier mal zum Ausdruck bringen.
Auch waren Hin- und Rückflug sehr pünktlich und von der Reservierung der Flüge bis hin zur letzten Landung ist alles super gelaufen: Ich konnte per Lastschriftverfahren bezahlen, was ich persönlich sehr angenehm finde, denn meine Kreditkartennummer etc. habe ich nicht im Kopf, das dauert immer so lange. Den Koffer musste ich extra anklicken, was leider eine Preiserhöhung zur Folge hatte – andererseits ist es natürlich praktisch, als Mensch ohne Koffer günstiger zu fliegen. Psychologisch sinnvoller fände ich es, die Preise mit Koffer anzugeben und anschließend zu reduzieren, wenn man ohne Koffer fliegt. Da freut man sich noch, gespart zu haben, statt sich über einen Aufpreis für etwas Selbstverständliches wie einen Koffer zu ärgern.
Die Flüge waren allerdings günstig, pünktlich und überhaupt hat Easyjet dieses Mal all meine Erwartungen erfüllt. Ich revidiere also meine negativ eingefärbte Meinung – zumindest bis zum nächsten Flug.
How is it fast track when 30% of the flight have it? it was just 2 equal lines going on 1 after the other.
Customer service is also a joke, though I guess thats the trade-off for the price. Expect Del Trotter to be running it!!
I am writing to you on behalf of my friend and a bad experience we have had.
I realise your service is cheap but it is also disgraceful and the way that my friend was treated by your staff is despicable and more than disgraceful. The job when you are sitting at the desk in the airport is Customer Service which to be honest a child could have done better, The lady who spoke to us was unfriendly, unless, rude and not willing to help us in anyway shape or form.
My friends flight was delayed which he only found out one we had driven him to the airport, he got a text message 10 minutes before departure saying it had been delayed, what is the point in that? Who lives 10 minutes from an airport?
We went to the service desk to get some more information. The lady at the desk was harsh and unfriendly, from the start she was rude and unwilling to help she barely even listened. I realise you must get many complaints and delayed flight but that is your job!! When you work for an airline that is your job!!
He was supposed to get on a flight at 7pm and explained to the assistant that he had to be back in home that night because he had work at 8am the following morning. To this she responded "That's not my problem" he again asked if there was anything she could do to help and if there were any other flights he could go in instead or buy as a replacement instead and to this she responded " that is not my job".
She basically did everything in her power she could not to help which is disgraceful and disgusting behaviour from someone who is supposed to be there to help. I do not like to complain if people have done all then can to try and help me but she did not, your airline did not which I think is just appalling!
And worst of all, you don't even have a customer service number that us available after 8pm so we had no-one else we could contact. It is a disgrace, he was offer no apology or compensation for the issues put on him by your airline.
Great experience compared to last year. The level of customer service and communication has improved beyond belief. In particular, the organisation at Palma airport was excellent. As a result, the queues moved rapidy and the waiting time was reduced considerably. Air-crew were very polite and the captains on both flights were very communicative, informing passengers throughout the flight about any developments, place/sights of interest. This made the experience far more enjoyable! Well done Easyjet!
I'm happy with easyjet as a low cost flying company.
Their sits are not the smallest and usually the people in the plane is nice, the goods you can buy at the plane are not too expensive.
The only thing will be the typical, the suitcase weight of the dimension of the handbag, I feel pretty silly that my wife needs to put her purse inside the handbag to take it out a bit later...
Ed Byrne said that about Ryanair, but it's equally applicable.
I wanted to go to Amsterdam on business. The headline price looked very attractive- but *everything* costs extra- by the time I'd totted it up, it was only £1 dearer to go with Air France/KLM, a much more pleasant experience.
Then I remembered the *last* time I flew Easyjet- everything late, no information no apologies. So I emptied my "basket" and closed the site, and went with AF/KLM.
They are cheap and very clear with what's on offer. Not only the flights are easy to book also all their staff from check-in to flight attendants are clear and organised polite people. Very pleasant to fly with when you look for affordable fast no nonsense air transport.
We were advised (on booking) that because seats weren't allocated, it was wise to get there early if we wanted to sit together as a party.
What happened - we got there early and were amongst the first at the Boarding gate (in Lisbon). However, the queue section we were in and people behind us in the queue were directed through speedy boarding (and I have to stress only because our area was full) and got on the plane first.
Result - six in party, two separated from the rest. It could be so less stressful and a much more pleasant way to start/end a holiday.
Easy jet is my favourite amongst budget airlines. Clarity of charges, ease of booking and efficient passenger handling makes this airline my favourite.Bonus is other offers of hotel, car hire and airport transfer services.
Can be disorganised in some areas. Wht works well it is very good but try to check in bags at Belfast International on Saturday morning and if you don't arrive early and immediately queue up to check in baggage you may be left behind. Staff at his airport are completely disorganised.
Nice and cheap flights but just be careful of the hidden extras. I fly regularly to other countries and choose a cheap and cheerfull airline, I can get away with just hand luggage so it's cheap. But I hate to have to take a bigger bag. Just wish they wouldn't charge for paying with a debit card
I travel a lot on Easyjet and have only had the best service.
We were unable to land in Corfu in May due to the airport being flooded.
We diverted to Athens where we claimed your luggage then transferred to a four star hotel for an overnight stay breakfast included.
Well done Easyjet excellent service!!!!
I don't mind budget airlines - you get what you pay for and that's fine. I don't always need in-flight meals and comfort. Sometimes all you want is to get to your destination. But Easyjet comes with rude staff who seem to treat passengers with contempt. Paying for priority boarding got me on to the boarding bus first and last onto the plane. When boarding the plane I got grabbed by one of the cabin crew because whilst he was on the phone to a colleague and laughing, he didn't see me waving my boarding card as I walked past him. He scowled at me and said : "You can't just walk past me".
I can't believe I'm saying this but Ryanair are much better.
Bin mit easyjet nach Amsterdam geflogen.
Da es nur ein 2 Tage Tripp war bin ich wie üblich nur mit Handgepäck geflogen. Auf dem Hinflug ging alles gut. Doch beim Rückflug hat sich gezeigt warum easyjet ein Billigflieger ist. Als ich das Flugzeug betretten wollte wurde mir unhöflich mitgeteilt, dass ich mein Handgepäck eincheken müsste - da angeblich kein Platz mehr in den Staufächern ist. Als ich meinte, dass gerne bereit wäre meine kleine Tasche unter den Sitz schieben würde wurde ich angemault dass dies aus Sicherheitsgründen nicht möglich ist. Ich fliege echt nicht zum ersten mal und bin mir eigentlich sehr sicher dass das nicht gegen die Sicherheitsbestimmungen ist. Als ich fragte ob ich nicht mal nachscheuen könnte ob ich die Tasche in einem Staufach unterbringen kann drohte mir die Mitarbeiterin vonEasyjet mich vom Flug zu nehmen. Also habe ich notgedrungen meinen Koffer auf dem Rollfeld eingecheckt. Das beste kommt natürlich noch - als ich den Flieger betrat waren noch Staufächer frei und einige Passagiere hatten ihr Handgepäck unter dem Sitz. Eine Absolute Frechheit von easyjet! Ach ja den Namen von Mtarbeitern die sich so unfreundlich verhalten erfährt trotz Nachfrage nicht - außer den Vornamen auf dem Schildchen. Könnte mich am Ende ja noch Beschweren! Natürlich musste ich bei der Ankunft noch 50 min auf meine Tasche warten - sodass ich zu spät zu meinem Termin kam. Danke easyjet - für mich ist klar nie wieder easyjet!
easy web page, simple and quite fair pricing, and the greatest reason to choose easy jet over an other regional airline is the frequency of flights and the ability to catch an earlier flight with out paying extra fees subject to seats being available.
all other airlines could learn from that, including the likes of Are Lingus and KLM.
ALWAYS FINDING A WAY TO CHARGE YOU MORE THAN ORIGINAL PRICE YOU PAID,WAS RECENTLY CHARGED EXTRA FOR BAGGAGE WHEN I ASK TO SEE PRINT OUT OF WEIGHT ON SCALES THEY REFUSED SO I HAD TO TAKE THIER WORD FOR THIS,MY BAG WAS THE SAME GOING WITH LESS COMMING BACK BUT CHARGED ME MORE FORCED TO PAY I CALL THIS EXSTORTION.
I've used easy jet on no less than 7 occasions over the last 4 months. Each time the flight was on time, the crew and ground staff always friendly and helpful and my luggage always turned up in the right location! A great service, soon to be made almost unbeatable with allocated seating! Well done easyjet.
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