Svar från electricshop.com
[REPLY]
- OMDÖMEN (2 892)
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- Scott Ross
- Edinburgh, GB
- 1 Omdöme
Service with a Smile
I was trying to purchase a Yamaha RXV675 Amp and tried various shops to be told that the Amp had been delayed until the early part of June. I then tried Electric Shop who actually had one in stock. I checked this with them to make sure it was the new model, for which I received confirmation that it was. I then ordered it and paid for Special Delivery and had the Amp the following day. Excellent Service.
Scott, Edinburgh
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- Tomasz Ziemlinski
- Littlehampton, GB
- 1 Omdöme
- Penny Walker
- 2 Omdömen
Fast, as advertised, great price.
Did exactly what they said, delivered very fast, kept me up to date and the kettle was cheaper through them than through other suppliers. Very happy.
- PJM
- Winchester, GB
- 4 Omdömen
First class service and prices
Excellent company to deal with. Ordered on line, called within 24 hours to arrange suitable delivery time and day and delivered as agreed. Price was also best on offer so very happy customer all round!
PJM
- Peter D
- 3 Omdömen
Good price and quick delivery!
I was seeking a specific Bosch Kettle and it was both in stock nand a very competitive price. Ordered Thursday and received Monday with free delivery; very happy.
- Dan
- 3 Omdömen
Good price and service, but non-existing packaging for expensive & fragile item.
I ordered a Humax HDR1000S Freesat PVR from ElectricShop. This was my first ever order with them. I chose ElectricShop as they were the cheapest reputable store I could find on the web. Order communication was good, and the item arrived promptly today.
However, when I opened the grey mail bag, I was very disappointed to discover that this item had just been shipped in its retail packaging, and not in a box. This is not ideal for fragile products that contain HDDs. I actually ordered a YouView box direct from Humax last week, and that was sent in a strong cardboard box and packed with additional airbags to insulate the product from the inevitable rough handling by couriers.
If Humax ship their products like this, then so should resellers of their products.
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- Maame-Yaa Lawrence
- London, GB
- 1 Omdöme
Great Service Every Step of the Way
Bought the Fagor SPOUT7GF Freestanding Spoutnik Microwave which I am so pleased about. It looks so trendy in my kitchen!! Navigating around the website was so easy and I love paying via paypal & this online shop allows that so I am well pleased.
Next to John Lewis, I am happy to use this site again and again.
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- Alex Liversidge
- Leeds, GB
- 1 Omdöme
Very good service, happy to recommend
Ordered 2 food processors on a bank holiday. Was phoned soon after to check I had meant to order 2 & hadn't made a (expensive) mistake. Was also offered a choice of delivery days, the soonest being just 2 days later. Was impressed with this service - very professional. Have already recommended the website to friends & family.
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- Michael Cosham
- Lockerbie, GB
- 1 Omdöme
Helpful staff and great prices
Best price available with easy purchasing and helpful staff keeping me informed of progress
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- Guy Hindle
- Romsey, GB
- 1 Omdöme
Exceeded my expectations
I ordered from this company as I would from any other Internet company. However the service I received was much better than the norm.
I provided a credit card with an old address on. Not only did they check before confirming the order, but the item arrived, via a decent cordite, very quickly - and with good communication too!
I'm VERY impressed with the service and pleased with the price.
Recommended!
- Terry Bayliss
- 1 Omdöme
NO PROBLEMO
I purchased this online sunday,received courtesy call from a member of staff to confirm that the item would be delivered on the following wednesday. The item was delivered at approx 10am, The item being an lg nb2520a soundbar was nicely packaged and was undamaged. Excellent service and delivery by the electric shop would not hesitate to use them again.
- Steve
- 3 Omdömen
Shown as in stock but wasn't even being sold.
Odered a Panasonic Soundbar based on price and availability. Shown as in stock and when I received my email confirmation that also showed in stock. I was suspicious when I didn't receive a order has been despatched follow up so contacted electricshop to be told they didn't sell that model any more. Touch and go now if I will get the soundbar from another source in time to give as a christmas present.
Svar från Strangewood Ltd
Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.
At electricshop.com we strive to maintain a high level of customer service. We are sorry that we have failed on this occasion to meet those expectations.
We are occasionally challenged with the ability to source every product we offer given the volume of items on the website. Unfortunately this product was oversold and we were unable to secure further stock and the item was unpublished from our web site. We believe that all customers with outstanding orders were notified of the situation.
We apologise for any inconvenience and disappointment this matter has caused.
Regards
electricshop.com team
- alison
- 2 Omdömen
excellent service all round
bought 46" toshiba led tv, purchased one day delivery couple days later excellent service fabulous tv for a great price recommended all round
- Mrs Margaret Coffey
- 1 Omdöme
Competitively priced, speedy delivery
Ordered a hob which was not available but offered an alternative at the same price. Delivery was quick and efficient.
- Ms Alison Quant
- 1 Omdöme
good service
Product as described, promptly delivered and keen price.
Asatisfactory shopping experience
- Mr Robert Silver
- 1 Omdöme
Not a happy experience
Cooker was damaged on delivery. Replacement also damaged and had to wait another 2 weeks for engineer to call with replacement part.
Customer service department very helpful and efficient liaising with delivery company and manufacturer but I would not use Eletricshop.com again or recommend as the cooker should have been replaced by them within a few days. Buck effectively passed to manufacturer!
Svar från Strangewood Ltd
Please accept our apologies you have had cause to post a poor review. Your comments have been duly noted.
We are sorry to learn that you are unhappy with the service provided. The situation was most unfortunate the first appliance was damaged and the delivery note had been signed to confirm this and the appliance was replaced.
The replacement was reported damaged the day after the delivery, and the delivery note made no mention of any damage. Therefore on this occasion with your agreement we contacted the manufacturer to see if they would assist. We understand the engineer visited yesterday to replace the damaged splash panel.
Regards
electricshop.com team
- Mr Robert Heggie
- 1 Omdöme
Would buy from your shop again
First class service and delivery and great price
- Mrs Judith Picking
- 1 Omdöme
GOOD SITE EASY TO USE AND FRIENDLY
FIRST TIME I HAVE USED THIS SITE FOUND IT VERY EASY AND DELIVERY WAS FAST AND THEY KEPT ME UP TO DATE WILL BE LOOKING ON HERE AGAIN
- Mr Simon Gregson
- 1 Omdöme
Good Price; Poor Delivery
The price and the availability of the product from Electricshop was great. However the delivery service would not specify a delivery time and we had to arrange for one of us to stay in the house for the full day in order to accept the delivery. We would have been better off paying a higher price on the high street and taking it home with us. This would have saved us from wasting a day waiting for the delivery.
Svar från Strangewood Ltd
We are sorry you have had cause to post a poor review. The carriers do operate an all day delivery service and we are not able to narrow it down to an approximate time slot. We are sorry that this has inconvenienced you, we can see that the delivery was made on the date specified at 11.46.
Regards
electricshop.com
klm
- Mrs Fran Pierce
- 1 Omdöme
Easy, straight-forward and efficient
Good value product and very good service. Arrangements for delivery made promptly and executed as promised - delivery chaps kept us informed, arrived on time and were helpful and courteous. Thank you.
- Mrs Darryl-Louise Crowley
- 1 Omdöme
Great service, great price, great dishwasher !
Very happy with the product !
- Mrs Pat Trowbridge
- 1 Omdöme
- Mr Moret
- 1 Omdöme
Easy process, but a bit longer than expected
Ordering online was easy and email communication updating me on the status of the order was fairly regular. My only gripe was with the time taken for delivery. We were originally told 7-10 days and received a phone call on day 13 to inform us that the earliest possible delivery would be the following Monday (day 19). After I kicked up a bit of a fuss I was told the delivery could be made on the Friday (day 16), which was fortunately the last day that wouldn't have caused a delay to our kitchen build.
Easy to order, simple delivery process (I wasn't at home so my contractor accepted the order on my behalf), but unrealistic timescales when items aren't in stock.
Svar från Strangewood Ltd
Please accept our apologies you have had cause to post a poor review. Thank you for your comments, they have been duly noted. Your feedback will help us to improve the service we offer our valued customers. At electricshop.com we strive to maintain a high level of customer service. We are sorry that we have failed on this occasion to meet those expectations.
We are occasionally challenged with the ability to source every product we offer given the volume of items on the website, we do always strive to be pro-active and contact customers with alternatives when this happens that can be delivered within a more acceptable time scale.
electricshop.com team
- Mr Michael Hemingway
- 1 Omdöme
Very efficient and helpful, would use again
Having been let down by another on-line retailer who promised next day delivery but then said 4 days, we were thrilled to find electricshop could sliver exactly what we wanted, and when we needed it.
First class service start to end, and excellent value for money.
Thank you!!!!
- Miss Elisabeth Campbell
- 1 Omdöme
Excellent service, good value, delivered on time.
Needed to replace a Bosch steam generator iron which had failed after many years use. Went to the Electricshop website, found a replacement, at a price far better than Argos, ordered on line, advised of delivery. Product delivered on time as promised.
Agreat service from a highly professional company would highly recommend them.
- Mrs karan mansell
- 1 Omdöme
Good service,quality goods excellent delivery
Ordered on this site before and have not been disappointed. The service is first class and the delivery was quick, they were cheaper than the usual electrical stores so will consider using this site again for my electrical appliances
- Mrs Yvonne Williams
- 1 Omdöme
Quick Service
Placed my order, received an email next day asked me to phone them to confirm a date for delivery. Phone call made the same day, goods received next day.As I said quick service
- Mr Leeds
- 1 Omdöme
Zanussi the Appliance of Cooking
This black smooth cooking hob is just what the doctor ordered for a non complicated cook. It is very simple to use and well engineered for installation.
It took two of us approximately twenty minutes to install into an existing opening. So from removal of the old hob to reconnection and then installation just twenty minutes.
The areas heat up very quickly and being different sizes means there is no lost heat or over working to heat bigger pans, etc.
Good stuff Zanussi
- John
- 2 Omdömen
Dishwasher, delivery.
The price of the dishwasher was fantastic, the online shopping a doddle.
What I must of missed was the delivery instructions. Didn't check the email.
Dishwasher delivered 10 days later. I don't like washing pots.
- Miss Lola Dance
- 1 Omdöme
Amazing customer service.
It was an absolute pleasure dealing with The Elwctric shop. Not only did I get a great deal on my product, I received a phone call as promised to arrange delivery. Parcel arrived on date as promised. Cannot fault service in any way. Would recommend to a friend.
- Mrs karen bootle
- 1 Omdöme
product good and excellent value
very disappointed with delivery as this was a day later than specified after taking a day off work. I was originally told deliveries were till 4.00pm I telephoned the office at 3.50 and was told the items would be with me that day as deliveries did not finish until 6.00pm. I telephoned again at 5.50 and was given the telephone number of the couriers. I phoned them and was told that the delivery van had broken down that morning and that the items would not be dilivered until the following day, I asked why no one had thought to contact me and was told it wasn't in their policy to do so. I would'nt mind but the items were not for me but for my 87 year old uncle.
Svar från Strangewood Ltd
Please accept our sincere apologies you have had cause to post a poor review.
At electricshop.com we strive to maintain at high level of service, clearly this expectation was not met on this occasion.
We are sorry for the inconvenience this matter has caused. It is unfortunate the vehicle broke down, and we are sorry for the breakdown in communication.
Regards
electricshop.com team
- Mr Hugh Williams
- 1 Omdöme
Excellent service prompt delivery good price
Excellent service and good price
- Mrs Dawn Parry
- 2 Omdömen
Really great customer service
Prompt service
Good product
Friendly and thorough delivery service
- Mr Edward Crocombe
- 1 Omdöme
5 Stars
I purchased a Yamaha Blu Ray player at a very good price, product arrived quickly with no issues.
- Ms ann worley
- 1 Omdöme
- Miss joanna roe
- 1 Omdöme
Great service
Purchased a pioneer system and it was delivered within 2 days! Really pleased with the service and would definitely use again...
- Mr malcolm butcher
- 1 Omdöme
great product quick delivery
This aeg vacumn cleaner ecellent quality brilliant price and superb service.
- Maurice
- 1 Omdöme
Great Service, Great Product.
Ordered a 65" LG TV, sales guy answered all my questions, made payment over the phone, being quite local to them, they delivered on their own delivery van with their own staff.
Happy with the TV and happy in general with the Service.
- Mr Anthony Blaydes
- 1 Omdöme
electric shop is brilliant
I ordered a TV with electricshop.com at 8am. I was phoned about 1130 to arrange delivery. The TV arrived 2 days later.
The price was lower than any others I had seen for the same product.The service and delivery were the best I have encounted in a very long time.If this company keeps these standards, I would recommend them for anything you need.
- Mrs Doreen BLAKEMAN
- 1 Omdöme
Good service
The phone call the night before to say the Belling range would be delivered the next morning by 7.30 am, and to their word it came ready for the workmen to assemble. Which was very good service.
I would like to thank all who made this possible and looking forward to be cooking on my new Belling Range
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