Hostelworld is a very clear website for searching and booking hostels. I especially appreciate the reviews by other travelers that are mostly very reliable and help making a decision. Also the booking is pretty easy.
We have been travelling for 6 months and Hostelworld has made our life so much easier. We dread to think how people travelled before such handy sites as Hostelworld. The information has not led us astray and every hostel we have stayed at has lived up to the reviews posted on Hostel world
On my recent 1 1/2 mo in Japan I used or attempted to use hostelworld before and during the trip. I was able to make most of the desired pre-trip bookings, but encountered significant glitches.
1st , I had mistakenly booked a hostel for Mar when it should have been for April. I immediately returned to the HW booking page and attempted to change the booking, but the 'change' button was no longer available. I then emailed HW from within the site (twice if I recall) and received no response from HW ever. Fortunately, I rebooked with the hostel for the correct dates and explained. They graciously did not charge me for mistakenly violating their cancellation rules.
I also believed that I went back into my HW booking page to Cancel that incorrect booking , but even the Cancel button was then missing.
I assumed/assume that I also lost the benefit of my Cancellation Protection, if I had bought it, which I usually did, in this instance.
2nd, at some point during the trip I attempted to book a hostel AND use my Gold Card, but the site would not allow me to input the card number, so I phoned the hostel and booked directly lamenting the $10 I spent to supposedly get better pricing via the Gold Card. IMO, the Gold Card was simply a $10 cost for ZERO value. I'll forfeit that $10, but never use it again.
3rd, I believe I have tried several times to contact HW by email without success or response. I find that "We really don't want to communicate with you." mentality annoying and duplicitous.
I future I will NOT use the Gold Card, will try to book directly, nor will I use the Cancellation Protection.
If some of my facts are incorrect it is because I expect HW to work and ease my travel rather than obstruct it requiring me to keep a log of issues.
I always use this website to book an accomodation when I travel to a city I don't know, and it has always been a pleasure to find the useful comments of the others travellers to help me choose a good place to stay.
The concept is great: you go to a hostel, you review it after your stay. Other users can then browse through the comments which are much more indicative than a personal 1-10 scale. The score that is eventually shown is the result of a more objective grading system, whereby several characteristics are graded (such as location, cleanliness), but the weights are not user-defined: perhaps someone likes cleanliness over location, but that doesn't matter too much, so the grading system is fair over a large number of users. I really like the ability to see instantly when beds are available and for what price. So the website combines both user reviews as well as actual booking information. Great!
I've used Hostelworld a few times now and after my last holiday i've decided i'll be using Hostelworld more often as I can't get any better anywhere else!
Hostelworld made it easy for us to book accommodation all throughout Japan. It was too scary to try and research hostels individually in Japanese, so having descriptions etc available in English was awesome. We always took out the cancellation protection, and when I did have to modify my booking my enquiry was answered promptly via email by one of the hostelworld staff. Thank you!
I have been using hostelworld for a while now, its easy, quick and reliable. However, new hostel websites are also coming up fast and HW need to keep innovating in order to survive and grow with time - I wish them best of luck !
We made our booking through hostelworld.com. Nothing too much trouble for us. We can easily select what we want. between hundreds of hostel or hotel. We always choose a high rating on hostelworld.com. So we think the listing of hostelworld.com should be re-arranged. High rating hostels or hotels should stand on the top. It will make the guests easily choose one. Also this site is safe to make a booking. We have never had any problem with our credit card or hotel that we stayed.
The sort options are extremely powerful to fin the better place between opinions and price. Perhaps, it could be fun to withdraw place with less than 20 opinion for example because their are sometimes in the first place, hostels for only one very good opinion. A sort of tool or rules to not put those places in first would be great.
The reservation tool is very effective to have only on available places.
I was seldom deceived by this website.
Hostelworld.com is simply great! It's a user friendly website where people can find very nice accommodations saving a lot of money. You can get in touch with other travelers and share experiences as well. I recommend it to everybody: families, single travelers an couples too because you can find just that, what fits you the most!
if u need to book some hostels around the world, i would recommend u to use hostelworld.com or hostelworld app. They have many options for your next stay. i've been booked with them my last trips :)
I'm on hostelworld every week booking our next stay. I don't use any other website. Its very easy to use and I can navigate it quickly. I enjoy reviewing the hostels we've stayed at because I rely so heavily on them myself when deciding which hostel we will stay at next. I was about to enter card details once to confirm a hostel and the website had allowed someone else to take the availability which I thought was a bit poor. I always click double and twin to filter but it brings back dorm at availability which is annoying. All hostels should be required to provide directions, there's an option but other information is sometimes listed. It would be useful to know how much to pay for a taxi from the airport/bus station. I'd recommend hostel world, I know a lot of people are using it and the reviews are reliable
I had a problem with one of my bookings, and I called and wrote to your customer service. They were really kind, but helped nothing. The ensured me that my booking will be fine, and my problem will be solved. I had the same discussion next day as well (wrote an email, called them). They promised that my problem is important and they working on the solution.
Next day my booking was cancelled.
Hostelworld website offers addresses of cheap, clean and centrally located hostels.
When travelling, these are important especially if your budget is limited to a few hundred euros, and you want to spend more outdoors than on accomodation.
The webpage is very well organized, it is easy to find what you are looking for. I think the commission you pay is fair and you always find a place to stay that accommodates to your necessities.
Watch out for scams in Hostelworld. When you will find out that hostel you booked doesn't exist you are on your own, nobody from Hostelworld will help you. I will never use that site again because it is not trustworthy.
I have used Hostelworld to find a accommodation at least five years ago. It's ranking system of individual hostel is always equivalent to the quality of the hostel! Most staffs I met in hostels are always friendly and helpful. It's always a joyful experience to use the Hostelworld web site.
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