INFURN.com omdömen

never ever - hände weg!!

never ever - Hände weg! bestellte am 28 März 2013 um 695,53 EUR und stornierte noch am selben Tag. Der Kundendienst war erst nach Wochen unzähliger Mails und Anrufe zu erreichen. Das Geld sollte ich innerhalb von 30 Tagen erhalten, wurde mir zugesichert. Noch immer ist nichts passiert. Meine Drohung, rechtliche Schritte einzuleiten, wurde ebenfalls ignoriert. Werde Beschwerde beim EVZ einbringen und dann versuchen, die Medien einzuschalten.

Infurn.com, arnaque sur les délais... pour la qualité on verra ... peut être

18 semaines d’attente prévues initialement.

Impossible de joindre leur service client et après l’avoir exprimé sur trustpilot, appel d’un conseiller me confirmant la date du 18 avril.

Puis report à fin mai, confirmé par un conseiller suite un message sur truspilot.
Passage de fin mai à 15 juin (8 semaines) certifié par un conseiller.

C’est maintenant prévu pour le 8 juillet pour le premier canapé en consultant mon compte sur le site infurn sans être prévenu et pour le 26 août pour l'autre canapé
Je n'y crois plus en voyant les autres avis.

Impossible de se faire rembourser avant fin juillet (34 semaines) et d’après les autres critiques, le remboursement est compliqué , long et pas certain....

J’ai bien sur gardé tous les mails et le dernier chat.

C 'est donc bien une arnaque sur les délais ce site infurn.
Ils jouent en trésorerie pendant 34 semaineset plus avec notre argent.

Pour info , voici leurs différents mensonges répétes

Mail 1:
(….) Suite à notre conversation téléphonique d'aujourdhui,
votre commande devrait arriver début de la semaine: 18.04.2013 (….)
Cordialement,
Services Clienteles Infurn

Mail 2:
Hello Mr
(….) I have checked today with the warehouse and have been informed that your furniture is now due to arrive at the end of May (…)
XXXXX - Forums - Infurn.

Chat Infurn :
Infurn: Merci de visiter notre site INFURN. Besoin de conseil?
moi: Oui quand sera dispo ma commande AU-XXXXX en retard qu'on ma promis fin mai par mail ?
cela vous laisse sans voix ?
infurn: bonjour
et non cela ne me laisse pas sans voix
moi: ou en es ma commande promise pour le 18 avril puis fin mai ?
infurn: mais j'ai plusieurs clients a traiter donc c'est pas facile
moi: je comprend
infurn: veuillez patienter
moi: ok
je patiente
Allo ?
Allo quoi ? un conseiller et pas de nouvelles de ma commande ? Allo quoi ?
infurn: le service logistique doit mettre a jour votre profil
moi: mais encore ?
ou en es ma commande ?
à 7 jours de la deuxieme promesse de livraison ?
infurn: le service logistique doit mettre a jour votre profil afin de vous donner une date de livraison
moi: je l'aurais quand ?
infurn: monsieur j'essaie de repondre a tous les clients
si vous desirez, vous pouvez envoyer un mail au service client
moi: je voudrai avoir ma date de livraison
j'enregistre notre chat et la recopie sur trust pilot en live
le service client ne repond jamais en mail
infurn: votre livraison est prévue fin jui
moi: fin jui cela veut dire fin juin ou fin juillet ?
c'etait fin mai , quel est la raison ?
Jeremy: pardon
je voulais dire fin juin
moi: pour cela serait il plus vrai qu'avant ?
infurn: Nous nous escusons pour le retard
moi: Comment puis je obtenir le remboursement ?
infurn: mais nous avions eu un probleme de la part d'un de nos fournisseurs
et l'arrivage de vos produits vont arriver dans notre entrepot d'ici quelques semaines
moi: tous les clients trustpilot ont le meme probleme
c'est la troisieme fois que vous me dites cela
infurn: et l'arrivage de vos produits vont arriver dans quelques jours dans notre entrepot d'ici quelques semaines
moi: dans quelques jours ou quelques semaines ?
Comment puis je me faire rembourser ?
infurn: le remboursement se fait lors de la preniere semaine ou au dela de la 34 eme semaine
moi: je n'ai pas compris c'est quelques jours ou quelques semaines de délais ?
infurn: votre livraison est prévue pour la fin juin
moi: OK je reposte mon avis avec notre chat en detail sur truspilot .... bonne soirée... vos employeurs sont des voleurs.

FIn du chat: date repoussée pour la 3ème fois pas de remboursement possible ,c'est édifiant, c'est une arnaque.
34 semaines pour une commande passée le 11/12/2012 cela fait donc un remboursement au mieux demandé debut Août 2013 et je le recevrais quand ?

Detta omdöme har rapporterats av Företaget 15 timmar sedan för strider mot andra av Trustpilots riktlinjer.

Trustpilot Kundservice är i färd med att undersöka detta omdöme.

Efter undersökningen kommer det antingen tas bort eller returneras till Trustpilot.

Se våra riktlinjer för omdömen här

Keine Rückerstattung, kein Kontakt möglich

Seit Wochen versuche ich Kontakt zu der Firma herzustellen. Nun habe ich den europäischen Verbraucherschutz eingeschaltet. Nicht dort kaufen!!

14 timmar sedan

Svar från Designfurn LTD (infurn.com)

Hello Natha Li,

Thank you for your comments.

The German Customer service Team have tried calling you today about your order, without success.

We have checked the order details and records show that there has been correspondence over the past 2 months between yourself and the service agent who informed you about the 30 working day refund policy.

Nevertheless, it is now slightly overdue and apologies for this, the matter is being dealt with as a matter of priority and your refund will be made this week.

Kind Regards
Valerie - Customer Services Adviser.

Manglende tilbagebetaling

Jeg købte den 11.02.2013 en lampe. jeg annulerde købet 1 time senere. På trods af min annulering blev beløbet for lampen trukket på min konto dagen efter. Jeg har siden skrevet utallige mails til 'DHO@infurn-holdings.com' for at få mine penge. Infurn har accepteret annuleringen og informerede mig om at de skulle have 30 arbejdsdage inden jeg fik mine penge. de 30 dage plus yderliger 14 dage er nu gået og jeg har ikke set skyggen af pengene. Jeg er så ærgelig over at være havnet i kløerne på et åbenbart uhæderligt firma, når jeg lige så godt kunne have valgt at handle med et af de andre replica firmaer. Ærgeligt, ærgeligt!!!

Arnaud Decroo tyckte detta omdöme var användbart

17 timmar sedan

Svar från Designfurn LTD (infurn.com)

Hello Solveig,

Thank you for your comments on Trustpilot.

Further to my telephone call today, with regard to your review and your refund request, I have checked your order details and records show that you requested an early cancellation within a week of placing the order, but this request was not verified until April.

With early cancellations,it is sometimes possible for repayment to be put back straightaway, but once payment has already gone through, as your one did, then the refund request becomes subject to the usual 30 working days policy.

Nevertheless your refund is overdue and we apologize for this.

I have confirmed in writing to you today, that urgent action has been taken
and would appreciate your confirmation on Trustpilot once payment shows on your account that you have received your money back.

Thank you,
and
Kind regards
Valerie - Customer Services Adviser.

DO NOT TRUST INFURN!!!

I placed an order on April 14th, 2013 - and cancelled the same on April 17th, 2013. Pushing for a confirmation of the cancellation a couple of times finally resulted in the confirmation from Infurn on April 24th informing that my refund would be done within 30 working days. Beginning of June I sent a reminder by e-mail asking for a confirmation of the refund date. On Tuesday June 4th I received the confirmation that the refund would be done latest on Thursday June 6th. Until June 12th nothing happened in my account. Consequently on June 12th, 13th and 14th I have asked to get a copy of the transfer sheet confirming that the refund was done. I have received no reply so far and no refund in my account.
Next step will be the police and a accuse of fraud.

Arnaud Decroo tyckte detta omdöme var användbart

14 timmar sedan

Svar från Designfurn LTD (infurn.com)

Hello Mr Madsen,

Thank you for your comments.

I have called you today with regard to your refund request but was unable to speak to you so have emailed instead.

We regret that your refund request has exceeded the 30 working day deadline by a few weeks but confirm that urgent action has been taken and you have been sent confirmation of this today.

Apologies for the wait.

Kind regards
Valerie - Customer Services Adviser.

Stay Away or You'll Be Sorry

I think the reviews here speak volumes as the same thing has happened in every instance, with the same worthless reply from the company. No communication, no delivery, no refund. Obviously, I wish I had searched for reviews before ordering since it seems it's very well-known how terrible this company is. My financial institution and attorney will handle the rest, but what a hassle. Do not believe a thing the company has to say and you will do fine.

Arnaud Decroo tyckte detta omdöme var användbart

12 timmar sedan

Svar från Designfurn LTD (infurn.com)

Hello Mr Southwell,

I have called you today to discuss your order and to offer assistance.

Your comments on no communication, no delivery, no refund are not true.

We know there have been delays in some cases and that some refunds may be overdue but please bear in mind it is the worst case scenarios that most often appear on Trustpilot. Our response to reviews are not worthless as they have been backed with action. Unfortunately many customers who post on this site, neglect to up-date their reviews to confirm their delivery arrivals and receipt of refunds.

At the moment your order shows 9 lapsed weeks which is still within the standard delivery time and I have checked with the warehouse today for the 2 x Philippe Starck Pratfall Chairs, and have given you a realistic delivery time frame.

I know you are not happy with the wait but your chairs will arrive, and if for any reason this were not possible, then you will be fully reimbursed.

We have offered compensation for the wait, or alternative in stock items for faster delivery, or else a refund in accordance with the terms and conditions, and await your response.

With regard to communication, I have sent my contact details and you are welcome to keep in touch with me until your chairs are delivered or the matter is otherwise resolved.

Kind Regards
Valerie - Customer Services Adviser.

Hurtig betjening

Jeg bestilte en BIGBOY XXL sækkestol og der var 1 -2 ugers leveringstid. Stolen ankom efter 11 dage meget fin service.
Man bliver lidt betænkelig når man læser de dårlige anmeldelser men min ordre er leveret til tiden så derfor får I 4 stjerner og jeg vil helt sikkert købe hos jer igen.

Really bad experiance, is it a fraud?

May review was removed due to wrong order number. My ordernumber at Infurn is AU-127201. Please check

I did order six Y-chairs, a lamp and a clock back in April 2012. And yes, I did know that there was long delivery terms. I initially got informed they were to be delivered in August. The delivery dates was then pushed to December ("did not pass their quality check" seen that a couple of times in other reviews) and then to March. About that time I had read all the negative reviews on Trustpilot and started to understand that my money was at risk here.
- After the stated 34 weeks I did ask for a refund in February 13th.
- At March 20th I did get in contact with them once again and got told "we will send a reminder to Finance department". Nothing happened.
- Contact again at April 29th and got told "we have had reorganizations at Finance, please wait one 2-3 weeks"
- Another contact at May 25th I once again received their standard answer "we have had reorganizations at Finance please wait 2-3 weeks"

By now you all know that nothing have happened. I have not received my money, nor update. Next step is the police.

Please do stay as far away from this company as you can. The do not deliver anything, only steal your money.

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

NEVER BUY SOMETHING AT INFURN

Never order here, ordered together with my boyfriend. And we are now waiting for close to 2 Years for our order. it's internet scam!!

DON'T TRUST THEM, NEVER ORDER AT INFURN!!!!

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

3 dagar sedan

Svar från Designfurn LTD (infurn.com)

Hello Mr Streiter,

Thank you for your review, and we are sorry that you are not happy with the wait but no money has been stolen.

We admit your two orders have been delayed but that does not mean they will not arrive, and if this were not the case, you will be refunded.

One of your orders is due next month and we hope you will decide to wait for the lamps to arrive.

The other order for the chair is due in November and although I understand your frustration at the wait, we have proposed several options in an attempt to find a solution to the problem, and compensation for the wait.

Infurn has become within 5 years Europe's foremost supplier of reproduction furniture. We recognize with such rapid growth, there are areas of difficulties and are working towards changing those elements.

The website is good, due not only to the creativity and talent of it's producers but because it has the backing of good quality and inspired products, at top notch prices.

Please wait for the delivery and judge for yourself.

Kind Regards
Valerie - Customer Services Adviser.

Betrug

Ich bestellte Mitte Januar 2013 einen Eames Plywood Couchtisch für 195 € reduziert und bezahlte diesen auch sofort per Kreditkarte.

Zunächst wurde der Liefertermin auf Ende Mai festgelegt. Ich wollte die Bestellung sodann stornieren. Mir wurde dann jedoch per Email mitgeteilt, dass ich Stornogebühren bezahlen müsste, was bereits der gesetzlichen Lage widerspricht.
Darauf nahm ich zunächst Abstand von der Stornierung.

Dann verschob sich der Liefertermin auf Juni. Übliche Ausrede: Der Tisch entsprach nicht dem Qualitätsstandard. Auf Nachfragen erhielt ich eine Email, dass es dieser dubiosen Firma sehr leid täte und die Wünsche des Kunden sehr wichtig seien. Davon merke ich leider nichts.

Ich schaute dann vor ein paar Tagen erneut auf das Lieferdatum. Nunmehr wurde dieses auf Ende August !!! 2013 verschoben, ohne mich nochmal zu informieren.
Ich stornierte nunmehr meine Bestellung und warte trotz vieler Kontaktversuche vergebens auf eine Reaktion.
Sollte ich mein Geld nicht bis Ende Juni 2013 erhalten, werde ich juristische Schritte einleiten, die Presse informieren und die Europäischen Verbraucherzentrale einschalten. Das ist eine Frechheit, was da passiert.

Matthias Fruntke, Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

5 dagar sedan

Svar från Designfurn LTD (infurn.com)

Hello Mrs Patzki,

Thank you for your comments.

A member of the German Customer service team today tried to contact you by telephone, with regards to your above order ,Unfortunately we could not reach you, so I have left a message on you voice mail service,and followed up via email.

Our records confirm that you initially requested an early cancellation on 07.02.2013, but on 12.02.2013 you decided to keep this order, as per your email of 12 February 2013.

It is true that the order was delayed, but it did not contradict our Terms and Conditions, which you agreed upon when you placed the order. Please check Delivery section on the website for delays.

In respect of your refund request, this will be actioned in accordance with our Terms and Conditions within 30 working days from the date we received your cancellation notification of 12 June 2013. The refund will be for the full amount paid.

We strongly object to your allegations of fraud.

If in the meantime you require any further assistance, please do not hesitate to contact me.



Kind regards

Mustafe - Customer Services Adviser.

No news, no good news

I ordered four pieces of furniter in the 2nd of February 2013 with an expected delivery date this week , but I don't have notices. When I looked at the status of my order, the items were pushed back 6 weeks more.

The conditions of the order was between 10 and 18 weeks. This is the 21st week. I'm worry about if it is really a shop or a simple joke.

It smells like a fraud.

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

6 dagar sedan

Svar från Designfurn LTD (infurn.com)

Hello Frixuelos,

Thank you for your comments with regard to your order.

The Spanish Customer service Team have been in contact with you today to discuss your concerns and we understand that you were anxious as you had not received a response to your email enquiry. Unfortunately, upon checking, the only enquiry found was back in February when the order was placed.

However, they have informed you that your chairs although a little delayed are due to arrive next month, and you have agreed to wait for them.

We are sorry for the wait but there is no fraud involved but there is a slight delay. The Spanish customer service agent has agreed to monitor your order, and will answer your questions on callback system if you prefer this.

Kind Regards
Valerie - Customer Services Adviser.

Smells like fraud

I ordered three pieces of furniter in mid February 2013 with an expected delivery date in June. When I looked at the status of my order, the items were pushed back to three different months: One item in the end of July, one in August, one in September. That smells like fraud ... they have my money and now they run!

No reactions from customer service. No telephone number to call.
I've now forwarded this case to my credit card company for dispute and will get my UK lawyer to deal with it.

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

6 dagar sedan

Svar från Designfurn LTD (infurn.com)

Hello Iris,

Thank you for your time today to discuss your order and the review which you have posted on Trustpilot, although we must strongly object to your allegations of fraud.

You seem to have already formed your negative opinion, and this is not based on your own experience.

In your own case, I have checked your order details and your order is at present at week 17, and still within the standard delivery time frame.

It is true that the order will be slightly delayed but even here, there has been no contravention of the Terms and Conditions, which you agreed to when you placed the order. Please check Delivery section on the website for delays.

We also offer compensation for the wait, and you would be entitled to bonus credit on your account for the delay after week 18.

There is nothing to show that delivery will not be made, and nothing to say that a refund is not possible if that is what you decide upon, again in accordance with the Terms and Conditions.

The decision to cancel is up to you. If you waited for July, your goods will arrive.

We also object to your claiming you had no reaction from Customer service, the German service team have been in contact with you and answered your email. There is also a callback system shown on the website, and you have my contact details.

You are at liberty to forward your case for a chargeback but this will be disputed if it is not within the Terms and Conditions and the EU law, but there is no reason to do this. There will be no objection to your refund application, as discussed, providing application is made in accordance with the Terms and Conditions of which we have informed you of today.

Kind Regards
Valerie - Customer Services Adviser.

ALDRIG KØB PÅ INFURN.

Jeg nåede desværre at købe noget hos infurn inden jeg så deres anmeldelser herinde og nu har jeg mistet 4000 kr på varer jeg aldrig får, selvom jeg afbestilte ordren 2 dage efter jeg bestilte dem... Jeg skulle have modtaget varen i maj men har intet modtaget eller hørt fra dem og de svare ikke på min mail.
LAD VÆR MED AT KØB NOGET.

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

den 10 juni 2013

Svar från Designfurn LTD (infurn.com)

Dear Mr Stage,

Thank you for your comments on Trustpilot. I called today and left a voicemail message to see if we can discuss your order.

We apologize that you did not receive a response to your earlier email, and despite reading reviews which may have adversely influenced your opinion,your lamps are still due to arrive.

If there was any reason whereby delivery were not possible,then of course you would be fully paid back in accordance with the Terms and Conditions.

All Customers receive their goods, or else are refunded.

The standard delivery time is 10 - 18 weeks and your order is currently at week 17.
I have checked the order details and although a little late, the items are due to arrive in July.

After week 18, and due to the delay, you are entitled to bonus credit as compensation on your account, which can be activated by logging into your Customer account, with email address and Password.

I have sent you my contact details, you are welcome to email or discuss your order at any time.

Kind Regards
Valerie - Customer Services Adviser.

ARNAQUE!!!!

Après avoir passé une commande le 29.04.2012 qui n'a jamais été livré j'ai mis un an pour être remboursé, mais voila la 2e commande du 07.02.2013 est encore repoussé au 09.09.2013 je pense que je ne serais jamais livré un scandale société à fuir!!

Arnaud Decroo och Stephen Frank Mortensen tyckte detta omdöme var användbart

4 dagar sedan

Svar från Designfurn LTD (infurn.com)

Hello Mr Huguet,

Thank you for your comments on Trustpilot but there is no scam involved.

We do acknowledge there was an issue with your original order, as delivery was not possible at that time, but we offered an open claim to re-order or else a refund for the goods. You accepted the refund and was subsequently fully reimbursed.

Your current order for the ever popular 'Housebird' has been placed using Bonus credit at zero cost to yourself, and one which we were not obliged to offer as you had already been refunded, but which was allowed as a gesture of goodwill. All the same we apologize for the delay.

The subject of delays is, we know a mute point and particularly last year when we lost some 22 suppliers in China, due to global recession. We secured new suppliers but the issue had serious consequences on delivery times for certain products.

Despite this, Infurn still managed to deliver 90,000 items in 2012
with improved delivery performance of some 65,000 items in the first half of 2013. Infurn has grown rapidly over the last 5 years and logistics on this scale is a massive operation, and inevitably problems do occur.

Nevertheless, we are committed to advancement and are continually striving to improve. Plans are afoot to keep larger quantities of the more popular items In stock for faster dispatch, and this has already been achieved with certain items such as the 'Hang it alls' and the 'Beanbags'. In the months to come, more items will be added to the In stock list. Certain products will also be produced locally.

With regard to your particular order, and following our several discussions and offers of In stock alternatives, you have decided to wait for the delivery of the Housebird.

Kind regards
Valerie - Customer Services adviser.

Finalement remboursé

13 juin : Mazal Tov ! Remboursement reçu le 10 juin. Comme quoi tout arrive ! 3 mois d'attente mais je m'en sors pas trop mal.

8 juin 9h35 : Toujours pas de virement, j'attends encore le remboursement. Encore une journée sans viande avec mes patates... J'ai faim.

7 juin 11h15 : Modification importante : je viens d'avoir un appel d'Infurn me promettant un remboursement dans les quelques heures. Je vous tiens au courant objectivement de l'évolution de la situation...

7 juin 10h00 : Commande le 6 avril.
Annulation de la commande envoyée le 8 avril et demande de remboursement.
Au 7 juin, aucun remboursement reçu évidemment.
Hotline difficile à joindre,
Personnel incompétent (ou tout simplement impuissant)

A fuir !

Arnaud Decroo tyckte detta omdöme var användbart

den 7 juni 2013

Svar från Designfurn LTD (infurn.com)

Hello Mrs Mor,

Thank you for your review on Trustpilot.

We have checked your order details and there was a slight delay with the reimbursement for which we apologize, but there is no rip off.

Records show that a member of the French Customer service agent discussed your refund details with you on 3rd June, and explained that it was being dealt with and you accepted this at the time. There was no evidence of incompetence on the part of the Customer service team, on the contrary,the same agent has today informed you that the refund action has been completed, and you will receive written confirmation of this today.

Once again, we are sorry for the delay, but your money has been re-paid.

Kind Regards
Valerie - Customer Services Adviser.

Elendig

Til alle som vurderer å bestille noe fra Infurn- Ikke gjør det!

Jeg bestilte ett par stoler i september og fikk bekreftelse på at de skulle leveres 11 januar. Januar kom, men det gjorde ikke stolene. Da jeg ikke hørte noe, tok jeg kontakt og fikk til svar at ordren min måtte registreres på ny med forventet leveringstid i juni. Dette var jeg ikke interessert i og ville ha refundert pengene. Jeg fikk til svar at det var gitt beskjed til økonomiavdelingen, men at det kunne ta opptil 30 dager. Det er nå juni og jeg har etterlyst pengene hver måned siden januar. Hver mail fra Infurns kunde"service" inneholder forsøk på unnskyldninger og lovnader om jeg skal motta det innen nye 30 dager.

Siste livstegn per mail bekrefter nok en gang at det er registrert hos økonomiavdelingen og at det vil bli overført snart. De innrømmer nå at de kan ikke si noen konkret dato da det er veldig mange som venter på å få refundert pengene sine. Det er uforståelig at det kan ta så lang tid og overføre pengene. Min bestilling ble visstnok ikke registrert videre til produksjon. Å overføre pengene burde da være en enkel sak- dersom det finnes en økonomiavdeling.

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

den 7 juni 2013

Svar från Designfurn LTD (infurn.com)

Hello M Ksen,

Thank you for your comments. I have checked the order details and regret that there was an issue with the items you ordered, whereby it was not possible to deliver the goods.

Due to the circumstances, we offered you an open claim to re-order or else to be refunded, and we are sorry that you have not yet received the repayment.

We are taking urgent action to rectify this situation and will be in contact with you shortly to confirm this has been done.


Kind Regards
Valerie - Customer Services Adviser.

Artikel storniert, Geld erst nach Rezension auf dieser Webseite zurück erhalten

Ich habe bei infurn einen Kauf über 264.30 EUR innerhalb von 24 Stunden storniert und mein Geld zunächst nicht zurück erhalten. Ihre AGB erlauben INFURN, bei Stornierungen in den ersten 14 Tagen das Geld 30 Arbeitstage einzubehalten. Auch nach Ablauf dieser Frist passierte zunächst nichts und drei Emails blieben unbeantwortet.
Erst nach einer negativen Berwertung auf dieser Seite hat der Kundensevice reagiert. Danach habe ich mein Geld dann tatsächlich zurück erhalten.
In Zukunft hole ich vor einem Kauf intensiver Informationen über den Verkäufer ein. Nicht nur hier, sondern auch, wenn man den Namen der Firma (am besten mit dem Zusatz "Verbraucherschutz" ) sucht, kommt man auf viele interessante Berichte über die Geschäftspraktiken von INFURN
Ich würde hier nicht wieder bestellen.

Arnaud Decroo tyckte detta omdöme var användbart

Een reactie plaatsen op Trustpilot heeft effect !

In navolging van mijn vorige mailtjes: de terugbetaling is inderdaad uitgevoerd en er werd een commerciële tegemoedkoming gegeven wegens laattijdige levering!
Dit is al een geruststelling!
Nu maar hopen dat de goederen snel geleverd worden !
Een betere rechtstreekse communicatie met cliënten en een betere dienst na verkoop zou INFURN ten goede komen !

den 5 juni 2013

Svar från Designfurn LTD (infurn.com)

Up-dated Comments below:-


Hello Coenegrachts,

Thank you for your comments.

We checked your order details and it shows that the order was placed 27.01.13 and records show that you paid twice by Visa and by Bank transfer and an overpayment.

It is true that you emailed requesting us to check for overpayment 29th January and in response, the Customer service agent upon investigating confirmed you paid too much and emailed you 31/01/13 informing you that he would request a refund on your behalf.

Although you added Bank details on 04/02/13, they were requested again on 10/04/13 and were received from you 12/04/13 and you were refunded on 22nd May - within 30 working days from receipt of the relevant details.

Furthermore, the same agent called you 23rd May with the intention of informing you about the refund, he left a voicemail message and emailed the refund confirmation instead.

Please check with your Provider to further confirm that you have been fully reimbursed for the overpayment.

With regard to the delivery status, Your order is presently within the standard 10-18 weeks delivery period, and although it will be slightly delayed until the end of July, the same agent also kept you informed with delivery status up-dates on the 4th February, 10th April and today. It is not possible to give an exact date, as final delivery date is in the hands of the Courier.

Please be assured your goods will arrive and your refund has been made, we regret you waited longer than is ideal, but we will provide evidence of the refund if you require it.

Kind Regards
Valerie - Customer Services Adviser.

Absence de remboursement depuis 3 mois !!!

J'ai passé une commande pour une banquette au mois de février que j'ai annulée le jour même donc respectant les conditions générales de vente du site. Le montant était de plus de 1000 euros. Je n'ai jamais été remboursée à ce jour soit plus de 3 mois après ma demande et ce malgré mes nombreuses relances auprès du site. Ils m'ont assurée que j'allais être remboursée à chaque fois sous peu, que ma demande était en cours de traitement...;etc...Que des mots....Je n'ai toujours pas été remboursée à ce jour et je crois que je ne serai jamais remboursée. Aussi je vous déconseille vivement de passer commande sur ce site, ce sont des escrocs et des amis à moi ont passé également une commande en janvier et n'ont toujours pas été livré à ce jour, ce qui est inadmissible de la part d'un site de vente en ligne et ils sont sans nouvelle à ce jour de leur commande.
Je vous déconseille donc vivement ce site marchand sous peine d'être victimes comme moi et mes amis de leurs mauvais agissements

Arnaud Decroo och Stephen Frank Mortensen tyckte detta omdöme var användbart

den 4 juni 2013

Svar från Designfurn LTD (infurn.com)

Hello Mrs Vanot,

Thank you for your comments, I have checked your order and records confirm that you requested an early cancellation, but as funds had already been processed, it become subject to the 30 working day refund policy,and we apologize that this is indeed overdue.

Following our telephone conversation of today, we would like to reassure you that full reimbursement is being processed and we will be in contact with you shortly to confirm that the action has been completed.

Due to confidentiality, whilst I was not able to discuss particulars of your friends' orders with you, all the same, we recommend that they contact either myself on the Forums email, or the Customer support Team via the Callback system and we will investigate their individual orders and provide assistance wherever possible.

Kind regards
Valerie - Customer Services Adviser.

Dishonest and Unethial Business Practices

My wife and I ordered 6 dining chairs in July of 2012 and they have yet to arrive to our home. Every month, a different company representative promises me that they will arrive in 6 weeks. Every month, our order was pushed 6 more weeks. Eventually, one of the supervisors explained that we were given "...too good of a deal...you got too big of a discount...I doubt they will ever ship your chairs. Most of the time, these types of orders are just extended until the customer gives up and takes a refund..." When I asked about a refund, the agents explain that it can take up to 3 months for a refund to come back to us.

After reading other reviews like ours, it is my opinion that Infurn.com is an unethical company and we never anticipate receiving our order or a refund at this point. It is very disappointing to us both.

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

den 3 juni 2013

Svar från Designfurn LTD (infurn.com)

Hello Warren,

Thank you for your review, and we are very sorry that you have encountered difficulties with your particular order, and that this has led to a longer than expected delivery time.

Nevertheless, we absolutely refute any suggestion that your chairs will not be shipped. Although behind the intended schedule, I have checked your order details today and have received a realistic time frame. We apologize that you have had to wait, but there is compensation to do so and we will be happy to discuss this with you.

Please be aware there was never any deliberate intention on our part, not to ship your goods, and there would be no sense from good business practice and ethics in pursuing such a course of action.

We do admit though, that there have been problems with your order but if, after discussion and a reasonable proposal of compensation to wait, this was still not agreeable to you, a resort to refund can be made, and you will not have to wait 3 months!

On this point, there is no doubt - you will receive your goods, or your money back.

Due to the time difference between here and the United States, I did not want to call you early, but will get in contact later today and will email you.

Either way, we will find a resolution to the problem.

Kind Regards
Valerie - Customer Services Adviser.

INFURN - A Somewhat Satisfied Customer - Improved level of service I would expect from a company with over 100,000 customers!

On 13th November 2012 we ordered 4 items from Infurn UK website (which has since relocated to Spain).
On 18th April 2013 we recieved a George Nelson clock without battery cover, but otherwise ok. - Infurn has responded and are sending me a new battery cover.
On 15th May received second itiem Eero Saarinen Tulip Side Table, although only table top delivered and no base stand. Submitted complaint to Infurn (Claim No: b1d07ef97a) on 16th may and received 2 follow up telephone calls from Infurn, informing me that a replacement base stand would be sent to me. (I have been informed by Infurn that a replacement table stand is being shipped to me in Norway - current claim status - In progress).
On 9th May we received item number 3 from infurn (Hans Wagner Peacock chair), no problems.
On 28th May we received the 4th item - Arne Jacobsen Egg Chair in Aniline leather. However it was not the "Special Edition" Premium Leather Egg Chair that we originally ordered. It was the standard Egg Chair in Aniline Leather. The Special Edition chair has Nubuck Leather (suede) on the underside and a brushed gold aluminum pedestal base, (the two distinguishing factors), that classify this as a Special Edition and justifies an additional £600 price difference on their website. Also the chair we received had some minor quality issues with respect to;- leather patches lightly glued over badly cut leather around the adjustment handle and pedestal base on chair. We submitted a complaint to Infurn (Claim No. 6362d90f50), on 28th May and also sent a follow up email to their contact email address. So far we have received several positive follow up telephone calls and several emails informing me that they are going to reorder and replace the chair with the originally ordered Special Edition chair.
I am at present fairly satisfied with their positive reaction and responses so far.
In summary as a company they do exist, and our experience is that you will eventually receive ordered items from them, however expect several delays, the quality is reasonable quality. Especially when you consider the prices paid against what the original items would cost!. Hopefully my missing side table base will soon appear and then render my table as a fully usable table.
If and when I finally receive the Arne Jacobsen Special Edition Egg Chair, then I will be more than satisfied with INFURN.

I will wait for final resolution of my two outstanding issues from INFURN before I update their overall performance evaluation and star rating on Trustpilot.

31st May 2013 Update: I have recently received several follow up calls and an email from INFURN customer support. They have informed me that a new clock battery cover and the missing table base are both being sent out to me. They also requested photographs of packaging labels from the Arne Jacobsen chair, which I immediately forwarded back to them via email. I then received three further follow up calls from their customer support and now just waiting final resolution of the wrong Arne Jacobsen chair delivered to me. Unfortunately for those of us that live in Norway, we have to pay customs import VAT and a handling fee from the logistics company in Norway prior to receiving the goods. This VAT and fee is non refundable, so makes things harder for returning goods. The Customs VAT and charges are not the responsibility of Infurn as this is quite simply because Norway is not in the EU, therefore any VAT paid outside of Norway is not recognized by Customs in Norway. However the fact that the wrong chair has been delivered, is the responsibility of INFURN, therefore I will judge them as a company by the way they resolve the outstanding issues.

3rd June 2013 Update:- Received several pleasant telephone calls from infurn customer support, informing me that a replacement Arne Jacobsen Special Edition Egg Chair, has now been ordered and will be delivered within the next 10 to 18 weeks. The chair will be delivered to Norway as a zero rated VAT replacement, so that I will not incur any additional Norwegian Customs VAT.
I have also been informed that the missing table base stand is already sent out to me and should arrive in the next 2 to 3 weeks. I have therefore changed my title to provide a more positive reflection in favor of Infurn and also uprated them from 2 to 3 stars. When I receive the two outstanding replacement items, I will be more than happy to further upgrade the title header and also further improve their overall star rating. I am hopeful that I will inevitably be able to up-rate to 5 stars, if everything is resolved to my total satisfaction. The rest is down to Infurn.

To anyone else thinking of ordering from INFURN, be patient and prepared to wait upto 5 to 7 Months from order date before receiving your goods. For us in Norway this wait was not a problem and they have delivered all of the 4 items we had ordered, (although some issues with two of the goods received), they have also followed up with good communications, very polite and apologetic, by both telephone and email, so from my personal experience I know this is definitely not a scam. They are a trading company and they do deliver, however they do have some logistical and quality control issues that they appear to be addressing, in order to become a more professional business.

den 31 maj 2013

Svar från Designfurn LTD (infurn.com)

Hello Jon,

Thank you for your comments on Trustpilot today.

We are sorry for the problems with your order, and The Customer service agent has been in discussion with you several times in the last few weeks and today to find a resolution to the issues.

You have been informed 21/05 that the base to the table was being sent to you and would arrive within 2/3 weeks. With regard to the clock cover, this is being checked with the suppliers, and concerning the Special Edition chair, several options are being explored in order to find the most suitable solution for you.

Please be assured that your claim has not been forgotten and we will do everything possible to rectify the situation as quickly as possible for you.

Kind Regards
Valerie - Customer Services Adviser.

18 ugers produktion, dog 4 uger mere pga kvalitetskontrol. dont believe it !!!

Havde bestilt og betalt 8 stole helt tilbage i januar måned, men ville godt vente 18 uger, da det var en god pris, og vi havde ikke flere penge i vores opsparring.
Læste derefter trustpilot, og fandt ud af at jeg nok skulle have set her før inden vi bestilte stolene.
Begyndte derefter at skrive mails til Infurn, og de svarede tilbage at alt var fint.
Meeeenn, så da jeg nu kontakter dem, pga at vi skulle have stole den 4 juni og ikke havde hørt noget fra dem, så er stolene kaseret af kvalitetstjekket.
Har bedt infurn fremsende dokumentation for at produktionen er sat igang, og at de andre stole blev kasseret med billeder, har endnu ikke modtaget noget.
Vi har skrevet til dem at de skal levere inden 2 uger, og fremsende dokumentation på produktion, ellers må vi have vores penge tilbage.
Vi er begge studerende og har 3 små børn på 2 og 4 år og en lille pige på 7 måneder, vi har gået hele sidste år og sparet sammen, og arbejdet i weekender for at få råd til dette, og nu ser det ud til at gå helt galt for os.
Kan simpelthen ikke bære det.
Det eneste positive er at min onkel arbejder på ekstra bladet som redaktør, og han vil skrive en artikel, såfremt det her går i vasken.
Snøft...

Redigering..
Har nu lige fået mail, at de kun kan cancle bestilling indenfor 1 uge fra bestilling, og ellers kan jeg jo først aflyse efter 34 uger.
Har nu spurgt infurn da de lover at stole bliver leveret om 4 uger, at hvis de er så sikre i deres sag, så vil jeg have pengene tilbage, hvis ikke de sender stolene til os indenfor 4 uger..!
Hvis de er seriøse, så bør dette jo ikke være noget problem for dem,, men lad os se hvad de svarer.
09.06.2013
Har nu set på min informimation på deres hjemmeside, at der er op til 8 ugers udsættelse. Ved ikke hvad de mener med det, men ser frem tilnat modtage vores stole 1,. Uge i juli som de har lovet.

Jesper Windum , Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

den 31 maj 2013

Svar från Designfurn LTD (infurn.com)

Hello Anna Sophia,

Thank you for your comments on Trustpilot today with regard to your order for the Charles Eames DAW Chairs and I have tried to call you today to discuss the matter.

Please accept our apologies for the delay. The standard delivery time is 10 - 18 weeks and and we regret that we are unable to send the chairs to you sooner.

Delivery times and delays are shown in the Terms and Conditions to which you agreed to when placing the order,but due to the delay, you are also entitled to compensation, which is also shown in the Terms and Conditions and details of which we have sent to you today.

Once again, we are very sorry for the inconvenience caused. Your chairs will arrive, but a few weeks later than expected. I have sent you my contact details and the Danish support agent is also overseeing your order details.

Kind Regards
Valerie - Customer Services Adviser.

En flok banditter! Dybt utroværdigt

Den 3/10/2012 bestilte jeg to lamper og nu hvor de skulle komme får jeg denne besked;

Vi beklager at skulle meddele, at leveringstiden for din bestilling desværre er blevet forsinket med op til 8 uger. Produkterne, der er blevet produceret hos vores producent, er blevet testet af vores kvalitetskontrol og levede ikke op til vores kvalitetskrav. Da vi kun sender produkter afsted af upåklagelig kvalitet, har vi ladet en ny vare genproducere på vores omkostning. Videre information om dette emne finder du på siden omkring vores leveringstider.

Som en mindre godtgørelse tilbyder vi dig et tilgodehavende på 10% af værdien på din bestilling. Ved at klikke på det følgende link, tilføjer vi beløbet til din kundekonto. Du kan bruge dette beløb til dit næste køb:

Opnå tilgodehavende

NÅR JEG TRYKKER OPNÅ TILÆGODEHAVNEDE, SÅ SKER DER INGENTING.

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

den 31 maj 2013

Svar från Designfurn LTD (infurn.com)

Hello Lars,

Thank you for your comments on Trust pilot. I have tried to call you yesterday to discuss the issue with your order.

We are sorry for the delay with your lamps, and we are checking for an up-dated delivery status for you.

Meantime, with regard to your bonus credit, we are looking into the reasons as to why you were unable to redeem your credit. Bonus credit is not usually available until after 18 lapsed weeks, and this may be why it has not yet activated. If this is the case, it will be redeemable by next week. The other reason is that it could be due to an IT issue, and if so, it will be investigated and rectified.

Either way, there is no intention to deceive and your bonus credit will be made available to you shortly.

Kind Regards
Valerie - Customer Services Adviser.

SVINDEL!

21 mars 2013 bestilte jeg 5 stoler, etter bestilling fikk jeg beskjed om at disse ikke kunne leveres før august/september 2013. Dette ble altfor lenge å vente så jeg ba om å få bestillingen kansellert om de ikke klarte å levere før, siden de ikke ville klare det gikk Infurn med på å betale tilbake pengene. I dag, den 29 mai, har jeg fremdeles ikke fått refundert beløpet på nærmere 5000NOK.
Jeg har henvendt meg flere ganger til Infurn, som har en helt elendig kundeservice! Du må be om opprigning, de gangene jeg har tastet bestillingsnummeret mitt, samt oppgitt den ærlige årsaken til at jeg vil at de skal kontakte meg, så får jeg bare mail tilbake om at de ikke har kundebehandler ledig.
De gangene jeg har oppgitt andre årsaker har jeg blitt oppringt, jeg blir da lovet at pengene vil komme. Dette har fremdeles ikke skjedd. Så nå er firmaet blitt anmeldt, samt at det er blitt sendt inn klage til forbrukerrådet.
Anbefaler ingen å benytte seg av Infurn, lukter svindel og useriøsitet lang vei!

M Ksen, Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

den 29 maj 2013

Svar från Designfurn LTD (infurn.com)

Hello Camilla,

Thank you for your review on Trustpilot.

I have checked your order and can see that you were not happy with the standard delivery time, as shown in the Terms and Conditions and that the order was cancelled 4th April 2013.

We are sorry if you encountered difficulties making contact via the Call back system, but records show that the Customer service agent also unsuccessfully tried to call you back several times on 20th May with no response.

However, records do show that you did manage to make contact with the Customer service team on several occasions, by email as well as by call back.

With regard to your refund request, these are subject to a 30 working day process and we apologize that your one slightly exceeded the deadline, but it is being dealt with and you will be notified shortly of the refund.

There is no scam involved, you will be fully reimbursed.

Kind Regards
Valerie - Customer Services Adviser.

the firm wasn`t able to deliever my order and to pay back my money, but the guy from the support team was perfect!!!!

My shopping experience was'nt very successful, no delievery and no money back...until Patrick Hoeller supported me and my case....always very friendly and helpful :))) without him and his support I would have had a nervous breackdown :)).
many thanks and your firm must be happy to have you!!
best
cordua gieriet

Total satisfaction for my BigBoy XXL

Fast delivery, high quality product and excellent price.

DO NOT ORDER!!! INFURN is more than untrustworthy!!!

Read the chronology of my interaction with INFURN and judge yourself....
2012-01-15: Ordered chair, my credit card was charged instantly 499 EUR, expected delivery date 2012-05-15
2012-05-21: No chair, no information; sent email asking about status; INFURN postponed delivery date to 2012-08-30
2012-09-03: No chair, INFURN postponed delivery date by another 8 weeks (quality issue); according to general terms and conditions I cancelled the order (sent letter) and requested refund of my money, no reply
2012-10-22: No chair, no money; contacted INFURN via webform
2012-10-28: Response! INFURN agreed to refund my money, I sent IBAN and BIC, INFURN promises to wire amount within 30 days
2012-12-04: No chair, no money, sent another reminder
2012-05-29: No chair, no money, lawyer will take over

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

den 29 maj 2013

Svar från Designfurn LTD (infurn.com)

Hello Mr Newman,

Thank you for your comments.

A member of the German Customer service team has been in contact with you by phone today with regard to your order for your Charles Le Corbusier LC4 Chaise Longue.

Regrettably there was an issue with the item, which resulted in a cancellation and refund request, and for this, please accept our apologies.

The Customer service Agent has emailed you also and offered to monitor and accelerate the refund process and will stay in contact until the matter is resolved to your satisfaction.

Kind Regards
Valerie - Customer Services Adviser.

Is Infurn a scam or will they deliver? Live update on purchase

I have decided to publish a log on my Infurn order.
I think every potential customer should know what they can face, what weard terms this company will meet you with and what service they really provide at the end.

As I am unsatisfied till the momens Infurn delivers the product that I ordered I will give them one star. If they ever manage to deliver what I expect, I will correct this imediately.
If they fail, I will publish how everyone can get their prepayment (on a credit card) back.

For readers with a specially developed sense for patience, here is the log:

Ordering Time: 10 January 2013
Expected Delivery: Week of 20 May 2013
My comment: Hmm, what Infurn says here is that it will take them 18
weeks/4.5 months! to deliver what they sell on the internet.
But OK, even poor performance it is still in accordance with
their delivery terms.

Update 20 May 2013: "We would like to inform you that your order will unfortunately
be delayed by a maximum of 8 weeks. Our quality control
team has not accepted the order from the factory and
already ordered that a new one be produced for you at our
expense. We at Infurn would rather carry this extra cost so
that you receive only the best quality product."
My comment: Isn't it strange the same seems to happen on EVERY
order?
But again, if you deal with Infurn, this is their terms....

I will be back in 8 weeks - around 20 July

Update 28 May 2013:
Thanks for the reply. I will follow up on your promises.
By the way, based on 1000+ negative reviews, have you never considered changing your terms and conditions? They are obviously not in line with your customers' expectations?

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

den 28 maj 2013

Svar från Designfurn LTD (infurn.com)

Hello Ulrik,

Thank you for your review, and although we regret that your order planned delivery date has exceeded the standard delivery time due to quality control, as you yourself have pointed out, it is shown in our Terms and Conditions which you agreed to when placing the order.

There is no scam involved, you will receive your item and it is indeed due to the strict checks and quality control process that we are able to offer Customers up to a 5 year warranty on replicas and a 2 year warranty on Infurn Home products - also shown in the Terms and Conditions.

You may wait a little longer but goods are hand finished, we offer a wide variety of materials, colour options and sizes in our products - all at premium prices.

Therefore, we thank you for your patience and trust that once you receive your product, a few more stars will be warranted.

Kind Regards
Valerie - Customer Services Adviser.

Worth waiting for !! VERY NICE QUALITY!!

In oktober 2012 I ordered at Chair from INFURN, a Eames RAR chair in white fiberglass.
As soon as my order was given I was informed that there would be some deliverytime, I accepted. In january 2013 i recieved an email that they have recieved my chair, but they had to sent it back becaus it was not in the quality they wanted, for the inconvenience I recieved a small compensation.
At the end of April my patienc ran out and I contacted INFURN to find out where my chair was, because I could se it had been shiped. I was met by a very helpfull and frindly service, Claudia and Sanna tryed the best the could to help me, writing emails and also calling me.
Finally at the end of may i recieved my chair :) And I LOVE IT - It is So beautiful and the quality is VERY VERY nice.
The reason for the delay - almost 2 months was not because of INFURN, but because of the shipping company in Denmark. When I talked with them, they said thats the chais had benn by the for a very long time, but the could not get in contact with me.... Hmmmm... They had my phone number, so why did'ent they call me ?? I wonder.

I give INFURN my recommendations, because of the quality ind the emplyees and off course also in the chair. it's Beautiful!

Customer service you can trust.

We ordered 4 eames chairs. When they first were to be delivered, they didnt get through INFURN´s quality control, and we were told to expect a delivery time of up to 8 weeks. As kompentation we got refunded 10% of our purchases.
We have been in contact with INFURN´s customer service throughout the process and they have been really nice and helpful. Simply put, INFURN stick to their promises

Infurn flop, Supporter Patrick Hoeller top!

I waited more than 14months for the refund of my money. I wrote more than 20 emails, tried more than 15 times to call the support, but no one took care for my concern, BUT Mr Patrick Hoeller. He managed that I got back my money, he informed me regularly and was very friendly. Thanks to Mr Hoeller!
If you still wait for some articles or your money I can only wish you to get Patrick Hoeller as your supporter.

Arnaud Decroo tyckte detta omdöme var användbart

SKIT FÖRETAG

Jag beställde bord och stolar för 16000 kr i augusti 2012, i januari får jag besked om att stolarna inte gått igenom kvalitetskontrollen och att det kan ta ytterligare 5 månader att få det jag beställt. Jag avbokade mina varor och det var helt ok, jag fick mail om att jag skulle ange kontonummer där pengarna skulle sättas in och det skulle ta max 30 dagar enligt gällande EU-lag.
Det är nu snart juni och jag har fortfarande inte fått mina pengar.
Jag har mailat massor av gånger och tom bokat in att bli uppringd av Infurn på deras hemsida 2 gånger, men ingen har ringt upp. Mailen svarar dom på ibland, lovar att mina pengar ska återbetalas, men det händer inget.
Jag fick dessa pengar av min pappa när jag fyllde år för att köpa mig nya möbler, jag känner mig oerhört ledsen och besviken och kommer att varna så många jag bara kan för att handla på Infurn, jag har idag även gjort en anmälan till konsumentverket, sedan väntar en polisanmälan.

Morten Aagaard, Arnaud Decroo, Camilla Tomine Hegle och Stephen Frank Mortensen tyckte detta omdöme var användbart

den 28 maj 2013

Svar från Designfurn LTD (infurn.com)

Hello Mrs Lugnet,

Thank you for your comments, and further to our telephone conversation this afternoon.

Please accept our apologies for the issue with your order. In reviewing the records, it shows that the Customer service team did keep in regular contact by email but we are sorry all the same for the delay in refunding.

Urgent action has now been taken to deal with the matter and we have given you a refund deadline date.

Kind Regards
Valerie - Customer Services Adviser.

Money lost - NO refund as promised

Buyer cancelled order immediately after payment, but no feed back from INFURN after 4 mails i finnaly made contact, refund where promised no later than a certain date accordinbg to terms and condition ( 30 workind days) never the less i still havnt seen any of my money ( aprox 600 GBP) I can not recomend doing business with INFURN.
responce :
In the hour of your response, you have exceded 6 days, not 2 days as you mention i have corrospondance from INFURN stating that the refund will be " no later than " 23 may. on top of 42 kalender days initially waiting . Most companys can refund within the hour, and large cooperations within 8 days. I can only add that this is low business moral and not what you should expect from a serious vendor. I have the distinkt feeling that INFURN does not have the intention og refunding their customers in a timely and decent manner. Hopefully i will see my 600 pounds

Arnaud Decroo och Stephen Frank Mortensen tyckte detta omdöme var användbart

den 3 juni 2013

Svar från Designfurn LTD (infurn.com)

UP-date 03/06/13.

Hello SBT,

Thank you for your up-date.

We have already informed you last week that your refund has been actioned, and you have lost no money, so we would appreciate you confirm this also on Trustpilot.


Kind regards
Valerie - Customer Services Adviser.



Hello SBT,

Thank you for your comments.

I have checked your order details and the records show that you requested an early cancellation on 11th April, within the first week of placing the order, and you are therefore of course entitled to reimbursement.

Due to the recent Bank holiday weekend we regret that the refund has slightly exceeded the due date by 2 working days but this will be rectified very shortly, and we will be in contact with you to confirm a full refund.

Kind Regards
Valerie - Customer Services Adviser.

Sofabord

Hej,

Jeg har endnu ikke modtaget min sidste vare. Der er gået over et år nu og der står på min bestillingsseddel, at det er blevet afsendt med modtagelse d. 30.4.13, men jeg har intet modtaget. Venter og venter...Hvis jeg modtager min vare, vil jeg helt sikkert revidere min anmeldelse for jeg ved at produkterne fra Infurn er af god kvaliltet.

den 23 maj 2013

Svar från Designfurn LTD (infurn.com)

Hello Bo,

Thank you for your comments and also for highlighting that you are pleased with the quality of the Ludwig Mies van der Rohe Barcelona Bench in Classic leather white, which you have already received.

In respect of your final item, although your order was placed towards the end of last year, we are sorry that the standard delivery time for this item has been exceeded. The item has been sent and I have tried to call you today, and have left a voicemail message. The expected delivery within the next 1-2 weeks.

We do hope that you are just as happy with your Isamu Noguchi Coffee Table - Wood Alder, walnut-coloured lacquer - Glass 15mm - too!!

Kind Regards
Valerie - Customer Services Adviser.

Delivery too long! Customer Services = Professional and friendly

Last Year March 2012 I ordered an Eero Saarinen Tulip table with order AU-126069; after several delivery post-ponements I cancelled this order in March 2013.
Same goes for my order AU-123024 Isamu Noguchi coffee table.
For these cancelled orders I was promised the reimbursement. Until today, NO reimbursement received. I'm still hoping and dreaming to receive my money back.
After a lot of emails and telephone conversations I receive for FREE a black bean bagg as an apolgy for the " late ,say, non-delivery.
I also ordered with AU-126068 4 Charles Eames DSW chairs; these were finally delivered beginning May 2013.
As a conclusions I must say that I am really disappointed in INFURN. So INFURN for your future and ours as customers, please, wake up. You have such a fantastic website, your pricing is OK, your furniture is wonderfull, your Customer Services Dept does a great job, friendly and professional, but they can't do miracles when you don't deliver. Please wake up and do what a decent company should do!
Groetjes, Lut
21/05/2013 - 13:53
Just want to add that I received telephone from customer services that reimbursement is on its way. Will keep you posted.
24/05/13 - 8:20
Reimbursements have been made: order AU-126069 50percent has been reimbursed, order AU-123024 has been fully reimbursed.
29/05/13 - 10:49
Order AU-126069 has been fully reimbursed. Thank you Infurn.

Cancelled my order and got my money back - i´m glad(-:

I ordered some stuff from this company in marz. When I saw it was going to take 5 month to arrive I cancelled my order and was told I would have a refund although it would take until 30 days. It took about 4 weeks and I got my money back... I hope for a better future for this company and believe that they are really trying... they have really nice things(-:

den 21 maj 2013

Svar från Designfurn LTD (infurn.com)

Hello Lilian,

Thank you for your comments, and we have discussed your refund details today.

Within 4 days of placing the order, you decided to make an early cancellation request, and we confirmed agreement of the cancellation. The refund policy is within 30 working days and this is now 2 working days overdue but we have assured you it will be done within the week, which you agreed to.

No money has been stolen, and we will let you know as soon as the refund process has completed.

Kind regards
Valerie - Customer Services Adviser.

Not a company to trust, sorry for them....

Hello, Enough is enough, this company even trying to get thing better, keeps having the same arguments. AVOID IT AT ALL COSTS, there are other companies proposing the same furniture for same prices and 2 WEEKS delays. <external link removed> is one of them...

I have requested TOTAL refund, and also in the process to complain @ VISA/Mastercard for non delivery of goods and refund requests.
___

Lorsqu'un fournisseur vous tient le même discours 3 fois de suite, vous êtes logiquement en droit de ne plus lui faire confiance. Ceci étant le cas, voici ma réponse envoyée aujourdhui. Je veux une annulation de commande pure et simple et sans prélèvement de quelque somme que ce soit. Vous êtes indignes de faire du commerce sur internet, et vos conditions générales sont douteuses. En outre, il est impossible de vous joindre par téléphone car votre site internet se garde bien de proposer un numéro à appeler.....(seuls vous proposez de rappeler), ce qui est de très mauvaise augure.



Bonjour,

Tout d’abord et dans mon mail précédent, je vous ai dit que c’était Monsieur, et non Madame, apparemment vous ne lisez pas les mails que l’on vous envoie…

Maintenant ça suffit : vous repoussez la livraison pour la 3 ème fois et j’en ai plus qu’assez.
1 ère fois : en approchant le 18 mars vous repoussez fin Avril
2 ème fois : vous repoussez fin Mai
3 ème , votre message du bas : fin Juin .

J’exige l’annulation de ma commande ainsi que le remboursement INTEGRAL de mon achat. Pas le remboursement sans les 10% de retenue. Vous avez en tant que fournisseur des obligations légales, et vos conditions sont outrageuses.

Vos conditions générales de ventes sont ce qu’elles sont, mais elle ne valent rien devant la réputation que je vais vous faire sur les forums, et le tort que cela vous causera sera bien plus conséquent. A vous de voir… je serai vous je réfléchirai.

Je vous laisse mes coordonnées téléphoniques : xxxxxxxxx . Je vous remercie de me contacter afin de me confirmer l’annulation de ma commande ainsi que son remboursement intégral. Si vous avez besoin de coordonnés bancaires, n’hésitez pas.

P.S : j’en profite également pour vous signifier que dans la mesure ou ma commande a été faite par carte de crédit, je vais ouvrir un litige auprès de VISA/Mastercard.

MONSIEUR Voarick

Arnaud Decroo tyckte detta omdöme var användbart

Terugbetaling

6 dagen geleden plaatste ik een bericht op Truspilot waarop Infurn ook telefonisch reageerde. Zij zouden nakijken of de bestelling toch nog leverbaar is en me onmiddellijk terugbellen, alternatief was de lang gevraagde terugbetaling van het product. Aangezien dit onmiddellijk terugbellen ook een loze belofte was wil ik langs deze weg Infurn duidelijk maken om niet langer op een bestelling te willen wachten en mijn geld terug te eisen.

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

den 20 maj 2013

Svar från Designfurn LTD (infurn.com)

Hello Marc,

Thank you for your comments.

The reason why your previous review was withdrawn, is that it contravenes Trustpilot guidelines to mention other websites, as you did.

Despite this we have checked your order details all the same, and the Customer Service team have been in contact with you today. Although you did initially ask for a cancellation and refund, you have enquired if the clock can still be sent.

To this effect, we are checking with the warehouse to see if this item is available in stock for you, in which case a faster delivery will be arranged.

Kind Regards
Valerie - Customer Services Adviser.

Auf keinen Fall bestellen! WARE wird NIE ausgeliefert!

Die Firma Infurn hat es nun binnen über 6 Monaten Wartezeit nicht geschafft, die von mir bestellte Ware zu liefern. Liest man die AGB´s genauer (was ich vor meiner Bestellung hätte tun sollen), so erfährt man leicht, dass eine Verzögerung der Lieferung zum "Programm" gehört. Nach etlichen Wochen kann man 80 % der Kaufsumme zurückfordern und dann nach weiteren 16 Wochen würde man den vollen Kaufpreis bei Nichtlieferung erstattet bekommen. Dies scheint das System der Firma zu sein, da hier offensichtlich mit den eingegangenen Kaufsummen so lange gewirtschaftet wird, bis diese tatsächlich zurückerstattet werden - dessen man sich in keinem Fall sicher sein kann!!!!
Angeblich liegt meine Ware seit ca. 1 Monat bei einer Spedition namens BCC (nirgends registriert - ich jedenfalls konnte sie nicht finden) und soll an "kleinere Courierdienste" wie UPS abgegeben werden; das ich nicht lache...kleiner Dienste wie UPS. Allein diese freche Behauptung seitens INFURN enttarnt die Firma als Betrüger!
Fazit: NIEMALS etwas bei Infurn bestellen

Stephen Frank Mortensen och Arnaud Decroo tyckte detta omdöme var användbart

den 20 maj 2013

Svar från Designfurn LTD (infurn.com)

Dear Mr Gottwald,

Further to your review on Trustpilot today concerning your order and with regard to our subsequent telephone conversation where we have acknowledged the longer than expected delay with your order, please accept our apologies for this.

Not all purchases are delayed, and we have worked hard to improve upon delivery times in the past months, but as can be expected there are still those occasions when delays do occur. For these instances, there are contingency clauses in place with respect to refunds or compensation, and a sliding scale compensation is the most frequent form of compensation offered to the Customer. In fact, one of the reasons for BCC, Spanish warehouse and Logistics who takes overall responsibility for organising the smooth deliveries throughout Europe is to ameliorate distribution and transit times.

In your case, and despite the delay, we have assured you that your Arne Jacobsen Egg Chair (Cashmere Green ) will arrive, and that the revised planned delivery date is : Week Beginning: 01.07.2013.

As agreed in our conversation, and subsequent written confirmation, we have offered you adequate compensation for the wait and you in turn have now agreed to the wait.

Kind Regards
Valerie - Customer Services Adviser.