After buying shared hosting they said no assurance of uptime, buy VPS

Inmotionhosting claim 99.9% uptime on share hosting on sale page, but after buying plan I got 16 times down time in a weak.

When I complaint the issue with website monitor report they said to upgrade VPS for better uptime, their is no uptime guarantee on shared hosting plan.

When you buy shared hosting on inmotion, you will get good service for 3 month, after they will send you a "Server shift" email and transfer to another server where you will have downtime every day.

So don't buy inmotionhosting.

#1 Hosting Company For Businesses?!?!?!? NO

First,

I would like to say I do NOT have a clue why this hosting company is rated so highly. I've been hosted with this company for about 2 years now and I've had NOTHING but problems. The ONLY reason why we have stayed with them for this long is because of the hassle of switching over to yet ANOTHER host. At this point we don't know what hosts to trust.

Just this month our website has been down at LEAST 4 times and they have not refunded us money, gave us a heads up, nothing at all. We signed up for what is FAKE information "Unlimited Bandwidth" and they shut our website down for using too much bandwidth. That is fine, but when they tell us that we have unlimited bandwidth and then I have contact them to ASK them why my website is shut down out of the blue, and they respond with "Even though you have unlimited bandwidth it is hard to track the amount of bandwidth you use" is ridiculous. They NEVER have ONCE warned us about maintenance, why our website has been shut down, NOTHING. Out of the time we have been there our website has been shut down NUMEROUS times a month, with NO warning. We had even called to tell them to put on our account to warn us if there was going to be any maintenance and all that and they still have not once reached out to us.

We have a SMALL business and for them to be known for "Best for businesses" is 100% untrue. We have lost a LOT of money because of them shutting down at points where we needed our website to be up and running 100%. We will be switching hosts THIS week. This hosting company is FAR worse that the host we were with before, and I keep giving them the benefit of the doubt, because I know how it is to run a hosting company as I have done a lot of research to start my own at webhostingtalk.com, but they are just down right horrible. I am warning you all do NOT sign up for them these reviews are all a joke to me.

Brad McGinnis tyckte detta omdöme var användbart

Excellent Technnical Support

Given how rapidly the internet environment changes it is important to have good support in dealing with challenges as they arise. The experience with InMotion support has been far superior to other hosting companies we have dealt with. Their level of technical expertise is high and issues are promptly resolved. We particularly appreciate the clarity of explanations they provide because this helps us increase our own knowledge and understanding.

By Far the Best

Have been with Inmotion for 2 years and so far so good. No downtime experienced with my personal site at all!

I recommended it to my boss and we are currently hosting our business site with them, and although there were a few downtime issues, their customer support is EXCELLENT. They are very polite and very keen to assist you in any way they can!

By far the best web hosting company!

Fast response support

I love the 24/7 live chat support feature enables good accessibility. Its tech team is well equipped with good knowledge of support. I give double thumbs up for their good job.

Vong Yun
Populure LLC
www.populure.com

As good as a hosting company gets

I have had several different hosting companies through the years and inmotionhosting is BY FAR the best. For starters, I can't believe how fast my site runs on their servers compared to Fatcow and even Godaddy. The best thing about inmostionhosting however is their customer service. I'm not that tech savvy and didn't have the budget to hire someone to help setup my wordpress website. I had a million questions for the customer service reps, which was largely unrelated to what a hosting company would normally provide service for, and at no point did they try to brush me aside. All my questions were answered and my site it up. This company is in a league of their own when compared to other hosting companies I have dealt with in the past.

Outstanding tech support

Whenever anyone asks me about hosting companies, I always recommend InMotion. Been with them since they were first getting going. The reason I do is because of their tech support. They didn't have great documentation way back when, so I had to rely on support. Always great, always timely, always pleasant to deal with. Now that they have so many more tools and the documentation is developed, I don't have to turn to them as often, but when I do, they are unfailingly the best out there. You can't go wrong with InMotion.

Excellent tech support

Excellent service and tech support, making installing websites, setting things up a breeze for a newbie like me! 5 stars!!

Recovered www.EnglishNarrator.com

I recently tried to tinker around with my commercial site as a British English voiceover artist and deleted most of the copy from www.Englishnarrator.com. I was just about to start rewriting it, but Jonathan P was able to regain the whole site. Really, really happy and would like to commend him for his excellent help. Feel free to check my site out; this isn't a paid review. I am genuinely grateful for his help.

Ben

British Voiceover Artist - www.EnglishNarrator.com

Great Customer Service

I am in the process of changing hosting for my non-profit to InMotion. From my Sales Web Chat to chats with Technical Support and phone calls to Technical Support, the customer service has been remarkable- competent, caring, people who go the extra mile. And the tutorials and articles are excellent, covering both instructions for a specific task as well as explanations of the "big picture," the Web and how your site will fit into it.

Don't get me wrong; the process of changing hosts is not that difficult for someone who knows something about the Web. I don't! I'm not even an IT person, but InMotion personnel have been most kind and understanding in making sure the change process goes smoothly even fro a newbie like me.

Thanks InMotion!

Great Customer Service

InMotion has both excellent live chat services as well as a comprehensive library of tutorials and information.

Top notch

Nick W. in customer service just did a wonderful job providing me with all the information I needed in a live chat session. He's a keeper!

Top Notch Support

There may be hosting companies who claim to have better server speed, but none can claim better customer support. Inmotion hosting has is down cold. Some complain that requests get sent to a second tier tech, but you are never left hanging. They get back to you ASAP. This kind of support can only give you confidence that your site is in good hands.

Great support!

Quick turn arounds with helpful advice. I host 5 sites with them and will continue to do so for a long time. Yes, I recommend them to my friends.

Regards,
Jason L.
pks-bn.org

Great tech support

I was experiencing a problem with my site regularly timing out and the good folks on the tech support team helped provide a solution. They were quick to respond and continued the conversation as a solution was implemented. I am happy that I chose InMotion as my host. Highly recommended.

Awesome Tech Support

Its very rare to find a company that provides such excellent customer service - especially when the price of their services is so reasonable to begin with! It really is the best of everything. If you are ever looking for a hosting service InMotion is the way to go!

Very easy to work with

I'm BRAND NEW to creating a website and right now I'm making 3 at the same time. inmotionhosting has been very supportive, and so far I'm finding it well worth my time and effort.

provided excellent and to the point assistance

Every moment that I need assistance, someone is there to help. I launched a site in 5 hours...of course I am adding more and more each day, but the initial launch was a huge success due to the team of experts ready to assist even in the middle of the night. Kudos to the team.
Paatty

Very Knowledgeable Tech Support

We would like to commend Jason P. for his outstanding support. This is the 2nd time that I have an issue but again, it was really a great experience! Attached is our full chat history for you to know what exactly happened that time. Just to give you a summary, I was using phpgenerator for form submission. I was having error 404 even If I already allowed all the permissions. Jason fixed it as soon as I verified my account. In less than 10 seconds he told me to try it again and (Baammm) it worked! Hats off to you Jason P.

Again, thank you for the great tech support experience. I am now telling my other friends to change host since they are having tough time with their respective tech support from other host. I will also put some very good blogs for you guys. (“,)

Excellent customer service!

I'm a computer novice, so I ran into predictable issues when setting up my website. Inmotion's customer service is impeccable! I used the chat feature several times and every time the technicians were not only extremely knowledgeable but very patient. I'm glad I switched!
Bob Greeley
Inside Out Real Estate Inspections, LLC
Virginia Beach, VA

Solid Support and Excellent Service!

They are a real solid, reputable and responsible company. We've only had a few minor issues and each has been resolved with exceptional speed and professionalism. You can't go wrong here, with unlimited space and bandwidth, supported by excellent and dedicated individuals, there is no where else to look (as the price is super right too). These guys nailed it! Look no further, they are where you should host all of your domains!

Great service

Just switched over from Godaddy and can't be happier. I had too many problems with Godaddy and the shared hosting was making my site really slow to load. They made the site transfer very smoothly. Their tech support department is very helpful, ask for Edward, he spends hours to make sure that everything is in order. So far so good

Top notch service

I moved my hosting to InMotionhosting. Not because of the special offers, not the smart solutions and extras, not the dedicated servers and what have you. The only reason that matters to me is the excellent and dedicated service I always get from Shawn, Nick, Lars and the others. If you need help, you get it. That's the only good reason I need. Probably the best support team in the hosting business.

Kimster

Great Decision to Move from JustHost.com!

I left JustHost to come to InMotion for several reasons. Firstly, my site on JustHost was down 15-20% of the time. Totally unacceptable. Secondly, the customer service at JustHost was just atrocious. Never got any legitimate answers for why my site was down. Just the usual run around from department to department and lots of waiting in between.

During my short stint with InMotion, my WordPress site has been hacked twice (through no fault of InMotion) and my site's server has suffered a DDoS attack. Through it all however the support staff was always willing to answer questions and help me resolve these problems. And through all of these issues, my site has still been up about 99% of time.

Also, props to Scott M. with InMotion for helping me resolve a particular WordPress hack. I was blown away by his knowledge of WordPress and the database configuration behind WordPress. Got me back up and running in about 10 minutes. Without his knowledge I would have been searching on Google for another hour at least. Kudos to him and the team for getting my site up and running again after that phishing hack on my site.

Look, stuff happens. It's inevitable. But at the end of the day you want a support staff that can help you through it all.

And you know all those reviews about InMotion's awesome customer service? Well, that's because it's all true. It's what helped me decide on InMotion (from JustHost). And it's what got me to write this testimonial.

I've also blogged on it at http://lucimablog.blogspot.com if you want to read about my experiences with JustHost and InMotion. Just search my blog with those keywords.

Outstanding customer/technical service

I had a problem with my website caused by migrating one site from a sun folder to another subfolder. Stephanie L did an exceptional job of tracking down the problem. On tech assistance alone I would recommend them

I never knew such a stellar support team existed

I recently worked with three employees at Inmotion--David, Joe P., and Robert A.--and they were all excellent in their services to me. They helped me learn how to use cpanel and fix something that had baffled me for days in a matter of minutes. I have always considered my self tech savvy, but I am blown away by the level of service these employees provided.

Best support, great attitude, very professional

So glad I chose InMotion!
I am VERY pleased with my tech support experience today.
Nick W., Jon E. and Joe C. were pleasant, professional and helpful. My issue was addressed promptly and sucessfully. I couldn't be happier!

Best in the Business

It seems that every company in America claims to have great customer service these days. Most companies seem to think that if they keep you on hold for less than two minutes they have done a great job.
I don't normally write reviews and the only reason I am writing this is because every time (and I mean EVERY TIME) I have contacted Inmotionhosting, they have answered my questions or solved my problems immediately. In addition every representative I have contacted seems to have a great attitude. Even when I know I am asking fairly rudimentary questions they have never made me feel like it is an inconvenience to give a complete answer.

Glad I Chose InMotion:-)

I did a lot of research choosing a hosting company and so far am very pleased with InMotion. I have called them several times with questions and have always been swiftly greeted by helpful, knowledgable staff. It is definitely worth spending a couple of bucks a month more to get such excellent service!

Awesome help for the "tech challenged"

I had done quite a number on my building my website. Johnathan P was incredibly patient and was able to undo my mess and get me going in the right direction in 5 minutes!

Professional, helpful, polite and friendly

I wanted to let you know that to date I have had 3 conversations with people on your helpdesk. My latest conversation was with Shawn and just like the previous conversations with the other people, he was exceedingly helpful, polite, professional and a pleasure to work with. Its quite refreshing to work with people that are so pleasant and willing to help as well as being knowledgeable.

One would think that it should be a given to expect the words in the title to be a part of customer service, but alas, it is not. I have been dealing with a frustrating situation on my site that has nothing to do with InMotion. But, in dealing with them, I am encountering people who have been going out of their way to make my transition as easy as they can. They definitely deserve the five stars for what I have received so far.

Real customer service?!

We moved out of desperation after being totally off-line for a month with Dreamhost. We tried contacting them, but the only way to contact them was via e-mail. After no response for nearly a week, we threatened legal action because all our files were gone. They finally exported our databases and restored our files so we could get out of there fast. In the process of moving our content and importing our databases, InMotion Hosting has been amazingly helpful... cordial customer service that is knowledgeable AND there is an actual phone number to call to reach someone! Amazing experience so far...

A pleasure to contact

Wow! Customer service is alive and well at Inmotionhosting! Had a conflict with my DNS and as a result could not FTP my data. Within 5 minutes, James R. had me up and running.
He was professional, courteous, timely in his actions.

Thanks!!

So helpful.

I had such a great 24 hours of service with inmotion. I pressed two numbers on the 800 number and was immediately connected with Paul. He answered a few of my questions politely and quickly. Then, over the next day I worked with 3 different reps and via chat and they were all awesome. Jason A was patient and worked with me for well over an hour as I migrated my site to inmotion's servers. Tim E helped me to check on a few issues I found in my site. They both went above and beyond any customer help service I have ever received. As long as this remains the experience, they have me for the life of my film blog.
Thanks!

Best support team

I really appreciate all the help from the support department. I talked to Nick W. about upgrading to dedicated elite. I told him I needed the upgrade fast as my site is getting a lot of traffic. While I was talking to him I placed the order and he passed it through for me so it could be processed as soon as possible. I couldn't believe it when a few hours later I received an email saying my upgrade have been processed and completed with the old server running for 24 hours next to the new server to make sure there would be no problem (like down time). That's amazing because normally upgrade takes at least a few days. I have never seen a hosting company work this fast and everything is working perfectly too. Nick W. made this happen for me but it's not just him doing all he can to help, it's the whole support department. I have talked to many of support and they're always ready to help no matter how long it takes. There are not many hosting companies with a support team like that.

Just want to share my experience. Inmotion Hosting support team is doing an excellent job. Thus far they have never let me down (and I have talked to them many times). Keep up the good work. Thanks again for everything.

Trevor
(very happy customer)

Great support

I've been hosting my company's site with InmotionHosting for quite a few years. In that time I've had one awkward experience - which the company profusely apologized for. Never been repeated. On the contrary, the service I get from them is exceptional. When I have a question, the response is detailed and thorough. I've steered friends from hosting elsewhere because I know they'll get great support from InmotionHosting.

Awesome support

I have been contacting the inmotion support several times for different issues, theirs 24h support is excellent, always fast and comprehensive.
good work.

The big plus on a Hosting Company is the support and Inmotion is great on it !

Ok i've been with Inmotion over a month and my experience is great. I had problems on my server like every other hosting company have but the way they're adressed is the key in this business and i'm very happy because the support will fix any issue you might encounter. So why do i recommend Inmotion ? Because it has the best servers ? Perhaps but their support is the best ! If you want reliability on your servers Inmotion is the place for you.

Thank You

Luís Marques

Web Hosting Hub Suppor is the Best

to manager_feedba.

Dear John,
I want to once again commend you and your customer service staff on the excellent help I recently received. I waited to see if some kind of form or survey was e-mailed, but since it has not been forthcoming I am taking the opportunity now.

Once again I was faced with a problem that I did not have the expertise to confront. Your staff was, as always, very tolerant of that fact and walked me through the fix. I especially want to thank David and Paul K. After my account was apparently hacked they both were able to bring my wordpress back, so I could at least work on it. It even looked hopeless for a time. But both gentleman stayed the course and helped me. I have recommended your service on two separate

occasions and will continue do so without hesitation.

Your Happy Client,

Jack K

Customer service, re-born!

I have enjoyed immediate live customer service with Inmotionhosting, either by telephone or live chat. Any problems that I have had have always been because of my inexperience in setting up a site. Never the less, Inmotionhosting has always treated me with the same regard for my patronage as they would their larger accounts. Also, Inmotionhosting has excellent diagrams and step-by-step tutorials and educational pages that address most any application. I have never experienced any impatience with customer service despite my not taking the time to work through the tutorials, but now that I see how comprehensive the tutorials are I will choose those first out of courtesy to Inmotionhosting. Their service ushers in a standard that many online service companies either avoid or cannot successfully implement. Thumbs up to Jason P., the Inmotionhosting technical support agent, and others, whose excellent knowledge and attention have prompted me to take the time to write this review. What a great company!