Svar från IronmongeryDirect
[REPLY]
- OMDÖMEN (3 550)
- Jim Carter
- 1 Omdöme
quick efficient and very helpful, with perfect product
Ordered online
discount was due but did not appear in basket
I rang them, answered by Hannah within 5 rings
she rang the web tech team
she rang me back within a minute
stayed on phone to check all working
order went through
delivered early and when asked for, and in a good sized box, not some giant one like some online retailers seem to use which destroys the very place they are named for
thank you all round, and product perfect too!
Hannah deserves a payrise...excellent........brill
- MR Paul Dunleavy
- 1 Omdöme
Quick initial delivery but poor & slow response to resolve wrong item received.
Good next day delivery but one item was wrong. When I rang to inform them I was told they would ring me back after checking stock. They didnt ring back so I rang again the following day. I was told the correct item would be sent out for delivery on Saturday. I rang Saturday approx 1pm because no delivery as yet. I was told Delivery would be on Monday morning not Saturday. Which I was very annoyed about because this item is needed for a job that I must finish tonight. So now I will have to make an extra visit to site next week. This job is in Stoke and is a 200 mile round trip for me. So I am very annoyed as this will cost me £50 in fuel plus 4 hours travelling time. This is poor customer service and is not acceptable. I will think twice before buying from them again.
- Mr godwin vella
- 1 Omdöme
Absolutely First Class Service
Product and Delivery exactly as advertised
- Mr Peter Wilson
- 1 Omdöme
Excellent prompt service with product we had found hard to locate.
Very quick delivery avoided a delay in repair of a holiday house garden table with hinges that local suppliers said were unobtainable outside China!! Ironmongery direct will be our first port of call next time.
- Mr Robert Newton
- 1 Omdöme
Easy - start to finish
Found what I wanted, compared it, selected it and then paid for it. I was able to select a delivery date convenient to me and it arrived on that day. I cannot fault this buying experience, and based on this would not hesitate to recommend Ironmongery Direct.
- Mr Martin Wilson
- 1 Omdöme
Great quality, great price and amazing delivery!! 5 Star Company
I found everything I needed on one site, not only that but the quality is really good. I bought brass door furniture having looked at all the usual sites (amazon etc) and could not find one seller that had everything I needed. Using multiple sellers meant multiple delivery charges and different days for receiving the goods, no good when I had my front door in bits! I would happily recommend Ironmongery direct to eveyone for the products and delivery. I did not realise until check-out that you not only get next day delivery, but you can specify am/pm which was great as I needed them asap. The Brass fittings I bought look great.
- Charles Mullett
- 2 Omdömen
- Richard Schofield
- 1 Omdöme
Can't beat the common sense service
Yes, there was a logistical problem, but it was fixed by the common sense and truth telling attitude of Debbie, her attitude was most appreciated--full marks for no bullshit!!
- Julia Campbell
- 2 Omdömen
Very good, quick service and delivery
Each time I have ordered in the evening and the goods have been delivered next day. Very happy with quality of products.
- Mr Michael Brown
- 1 Omdöme
Excellent product & next day delivery too.
I was unsure what type of hinge I required but from looking at the pictures used to show the products on the website I was able to know exactly what I needed. Excellent delivery as I ordered the product late one evening but it still arrived the next day. The postage & packaging costs reflect the excellent delivery provided.
- Mohammed Ahmed
- 2 Omdömen
- Mr Green
- 2 Omdömen
Excellent service
I had a call at 8pm on a Saturday evening to say that one of the items I had ordered was out of stock and offered an alternative. I was impressed. This is good services.
- Stephen Walker
- 1 Omdöme
Fast efficient service
Although I don't buy a lot of products, manly fixings, I have always found you service & delivery to be excellent. Prices alittle high compared with toolstation & screwfix but again very easy to deal with.
- Mr M E
- 1 Omdöme
unfortunate first experience
The staff at Ironmongery are extremely helpful, nice people to talk to and deal with. the product in my case a door handle was exactly what I was looking for and a good price.
I paid 6 for next working day delivery ... and thats where it all went wrong. the courier that is used (XDP franchise) for the delivery was absolutely awful, I eventually got my parcel 9 days after ordering it, and almost daily phone calls to either courier or Ironmongery Direct which spoilt the experience somewhat.. not sure I would risk it again, which is a shame because Ironmongery Direct seemed to be as good as everyone else said they were.
Svar från Ironmongerydirect
Thank you for taking the time out to provide feedback.
I am very sorry the poor and unacceptable level of service you have received after placing your order. There is no excuse or valid reason why you should have waited 9 days for your goods to be delivered – I have escalated this with XDP and will update you fully. I would like to assure that this is not are usual level of service and I am confident we can offer you next a day delivery service on a further order.
I have tried to contact you on your landline number this morning and left you a voicemail. Please can you contact me on 0808 168 2828 at a time that is convenient to yourself?
Many thanks,
Dan
- Mr Glyn Ruth
- 1 Omdöme
These folks are the Rock stars of the Ironmongery business
I made a mess of the online ordering and so had to resort to the telephone the next day. The lady that answered the call was superbly well informed of the products in the range and was able to identify my requirements down to the last screw needed, cancel my online order and start again. When the package arrived (exactly when she said it would) I was bowled over by the quality of the goods for the price I had paid... First class will use again whenever I have need for anything that appears in the comprehensive catalogue (included in the box with the order).
- Mr Michael Jeary
- 1 Omdöme
Great service with lightning speed
I was pleasantly surprised that I could order things on Sunday and get them delivered on Monday. I will definitely use them again.
- Mr Geoff Bogg
- 1 Omdöme
Perfect
Everything ordered is top class, all in stock and delivered on the day I asked for.
- Paul
- 2 Omdömen
unbelievably fast!
good prices and delivery takes your breath away! i ordered late sunday and delivery was next day afternooon.
cant praise them enough.
- Mr Norman Billingham
- 1 Omdöme
Just what it says on the tin
Order was delivered promptly and exactly as described. Postage charges are high for a small order - I needed screw urgently and paid more in carriage than I did for the box of screws
- Mr Steve Bannatyne
- 1 Omdöme
Quickest service ever
The site was easy to use, good range of products and the products arrived Monday at 8am, I only ordered late on Saturday, so very impressed. Thanks
- Archibald Boyd
- 1 Omdöme
Does what it says on the tin
Used. Them several times always excellent service
- Mrs Kirsty Dunne
- 1 Omdöme
Really good, quick, fast and efficient service - would definitely recommend
We were looking for some vents and went to the local DIY Superstore but they didn't have what we were looking for. It was a Saturday afternoon and thought about looking for what we needed on the internet.
Came across IronmongeryDirect and found just what we were looking for and at a good price. Placed the order online and was informed that we would receive the goods on Monday!
Excellent service!
- Mr Laurence Dodd
- 1 Omdöme
Delivered as promised
Ordered late on Saturday afternoon and delivered by courier on Monday, just as promised
- Malc
- 1 Omdöme
Sue you're a Darling!
I placed an order with IronmongeryDirect, it failed to arrive. I rang their number and spoke to "Sue".
Sue was brilliant, she took the details, told me she would look into it, and my order ("mis-placed" by the delivery company) arrived the next day - this is what I call great customer service. Sue was calm, professional (humerous) and fully able to work without needing the infamous "script"!
Problems occur, this is life. The great bit is when the company you are dealing with solve the problem for you rather than expect the customer to run around and solve it themselves. Some well known commercial giants could learn from this company!
Thanks again Sue, you are a darling!
- Mr Pete Wilkins
- 1 Omdöme
As expected
I got the goods no problem, but the packaging was rather over the top.
Svar från Ironmongerydirect
Thank you for taking the time out to provide feedback.
I am very pleased that you received your order with no problems. We are constantly reviewing feedback - I have passed your comments regarding the packaging to the Operations Manager.
Thank you for your time and I look forward to speaking to you in the future.
Many thanks,
Dan
- Miss Janis Harwood
- 1 Omdöme
Quality goods and fast delivery and the website is clear and easy to use- thanks
Same as opinion - great company and quality goods, the website is simple and fast. Thanks again
- Sue from Bath
- 1 Omdöme
Good but not complete
Great product but shame it was not clear at the time of purchase that you needed to buy the fixings separately
Svar från Ironmongerydirect
Thank you for taking the time out to provide feedback.
We are constantly reviewing customer feedback and your comments about the fixings are very helpful - I have passed this on to the Product Manager.
Thank you for your time, I look forward to speaking in the future.
Many thanks,
Dan
- Mr Paul Minshull
- 1 Omdöme
Delivery charges way too expensive
Delivery charges are too expensive. Delivery timescale was good, product appears to be of good quality
Svar från Ironmongerydirect
Thank you for taking the time to provide your feedback.
I have passed on your comments about the delivery charges to the relevant Manager as we are always looking for ways to improve our services to customers.
I am glad however you liked our products and the delivery timescales that we provide.
If you would like to discuss this further with me, I would be happy to help you on 0808 168 2828.
Many thanks,
Joyce
- Harriet Bagge
- 1 Omdöme
Prompt Delivery
Goods arrived promptly. I ordered gate hook and eyes 19mm but the eyes were 23mm and therefore too much play when fit together. This is not down to Ironmongerydirect more the people who manufacture these as I have ordered from 3 other placed previously and had the same problem. I have decided to makeshift the items so wont be returning, but other than that no problems, delivery prompt, updating order process good, all good!
- Mr Bill Sawyer
- 1 Omdöme
Straight forward transaction no problems
Good selection, easy to order, delivered on time. I would recommend to a friend.
- Mrs N Weekes
- 1 Omdöme
Nice product, super-fast delivery
Product as described, next-day delivery at standard price. Would definitely recommend.
- Mr Trevor Oliver
- 1 Omdöme
Goods supplied like picture, and description.
Looked at quite a few other suppliers, and this company stood out by a mile. Great range of goods, fast delivery. Thats what a customer wants.
Trevor Oliver
- Martin
- 1 Omdöme
Prompt and perfect - recommended online shop
IronmongeryDirect did a great job despatching my new front door lock very quickly and keeping me informed about the delivery.
- Pedro
- 1 Omdöme
Fast and reasonably priced
This was the only website where I could find the particular nightlatch that I needed to replace, I only needed the actual latch that fits on the inside of the door so did not want to buy a different model.
Item arrived the next day, very efficient indeed. The price was reasonable although I could have got a newer model for cheaper on Amazon and eBay once you consider the cost of postage and VAT. If I had needed other items to bring the cost of the order over £45 this may have been different, but I didn't need anything else.
FEEDBACK:
* I would have liked to see a more economical postal option as I did not need it next day delivery.
- Prices including VAT should be listed on the website for non-trade customer as once VAT and post is added during checkout the price is quite different, a bit like Ryanair.
* It would have been good to be able to pay via PayPal, I like many others I usually have a balance in my PayPal account from selling items in eBay, it's always good to have a website that accepts it and I usually prioritise websites that do
- Lynn
- 1 Omdöme
Efficient and great quality for the price
on time delivery, good product (still to be fitted)
- Mark Goodwin
- 1 Omdöme
This is a company that believe in customer service and value, great to do business with!!!
Great service from placing the order To it being deliver ! Always packed well and good on price
- Mr jason swift
- 1 Omdöme
outstanding very quick
If you want any locks handles or any ironmongery
Go to ironmongerydirect mate best service I've had in a long time order before 730 and you will get it next day give it a try
- Paul Key
- 2 Omdömen
- Mrs Kirsty Foley
- 1 Omdöme
Fantastic
Excellent - would highly recommend. Products arrived the next day, well packaged, are of high quality & as per descriptions. I over-ordered and needed to return a couple of items - no quibbles, just used the enclosed pre-paid address slip (free postage) & refund was given swiftly. Customer services were excellent. Very impressed.
- Edward Le Blanc
- 1 Omdöme
happy customer
Try ironmongery direct, good reliable service,ordered some mdf screws on thursday night online got friday afternoon happy days
