Svar från www.jamesandjames.com
[REPLY]
- OMDÖMEN (57)
- Steve.
- 3 Omdömen
Good service.
On monday afternoon I ordered a pair of Oakley sunglasses over the phone. Despite a minor hiccup in the spelling of my e-mail address I received the goods as promised the next day.
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- Christian Aus Berlin
- 1 Omdöme
Perfect Quality + nice Price
Already ordered now 2 times, 1st was fine & very quickly. 2nd not soo quick, because Shoes wasent at stock, but was sended directly 1 week later. Quality (Dr. Martens) again perfect & better prices than much other shops.
- Mrs Ainslie
- 4 Omdömen
Excellent Service
James and James were quick and efficient. The product I ordered arrived quickly without any problems.. Very happy with the service and would definitely use them again and I would highly recommend them.
- David
- 2 Omdömen
Superb service and fast delivery
Not one issue when ordering trainers, would highly recommend.
- CustomerMrs. P. Richardson
- 1 Omdöme
What more could I want
I must admit I was a bit hesitant as I had never heard of this company before, well I was so glad I did as I received in them in 3 days and was notified by email when they received my order and then another email when they were despatched which kept me involved of the process of my order. If I want anymore items I will certainly look here first, thank you.
- Coral
- 2 Omdömen
Order not in stock, but money taken
First time ordering from here and was blown away by the deals available. Unfortunately I placed an order for 2 pair of boots to then find out days later that one pair were no longer in stock (even though the website was still showing they were). I was then shocked to see that the money for both pairs had come out of my bank account I tried a number of times to contact by phone only to get a message telling me they wasn't taking calls so all contact had to be done by email. I did get a quick response but was angry that I had to wait 2 days longer for my refund.
Don't count on getting what you order and be warned its standard that they take the all the money and refund if something is not available.
Svar från James & James Footwear Ltd
Thank you for your review. I'm sorry to hear that you did not receive both of the items you ordered. Unfortunately, this does happen on occasion as we offer our items across several platforms, including in our store. We would have made the refund to your card as soon as we realised the item was out of stock, and generally this will show on a statement within 2 working days for a credit card, and sometimes we are unable to answer all calls, usually due to volume of sales. Please accept my apologies for the inconvenience you have had, and please be assured that if you wish to shop with us again, you can check availability by e-mail before placing your order if you wish.
Regards
Gary
- Thorsten
- 1 Omdöme
As usually top service and fast delivery to another EU country.
Dont need to write more in here, the sentence says it all. :)
- Charles
- 1 Omdöme
as it says on the tin
The shoes were delivered a working day later than expected something to do with admin i guess... Also card payment could have been slicker and more integrated
- Miss Chloe
- 1 Omdöme
great service,good delivery,no problems!!
quick delivery,exactly what was ordered,no issues here happy customer
- Ian
- 1 Omdöme
Best price I could find on the web
Great price for pair of DM's and great service. Only problem was with FedEx who twice tried to deliver to the wrong address.
- Daniel
- 1 Omdöme
Very good service and quick delivery
Very good service and quick delivery. Very pleased.
- Colin Dale (Sutton, Surrey)
- 1 Omdöme
An excellent shopping experience
I consistently return to James & James to by large shoes (Size 14).
My first buy was in the mid 1980's when I used to visit the shop in Boscombe, while staying with my mother-in-law in Southbourne. Because the experience at the time was good, I have continued to shop online. The shoes have arrived in rapid time and in excellent order. I have never had to return any product, so I can't comment on this aspect of the service, but I would imagine the response to be of the same high standard.
- Customer Morna Stewart
- 1 Omdöme
Brilliant customer service with the personal touch!
This site was brilliant! Cheapest price for Doc Martens on web and high street then when delivery was delayed they emailed me right away to apologise and kept me updated with stock details. In the end the boots were only delayed by about a week and they let me know as soon as they were dispatched. Great service would use them again.
- Jonny
- 1 Omdöme
Still not received goods that I payed for 2 weeks ago!never again!!
Firstly I made a purchase and a few days later when my shoes hadn't arrived I received an email saying that the shoes wernt actually in stock (no mention of this on website at time of purchase). I was then told that my shoes would be in stock soon and they would be sent ASAP fast tracked.its now 2 weeks and still no shoes or any contact to apologise for the problem or say what is going on.i am now going to cancel the order,demand a refund and avoid shopping here again.
Svar från James & James Footwear Ltd
I'm very sorry to hear about the problem you have had. Please could you contact us directly with your order number & we will look into it immediately for you.
Regards
Gary
James & James
- T Lynch
- 1 Omdöme
Very professional and great quality
Had a query and was dealt with straight away. Great service!!
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- Steve Kendell
- 2 Omdömen
Great Company But!!!
I bought a belt from them which I am pleased with however it was next day delivery by FedEx unfortunately it went astray and was not delivered on the said day so I lost annual leave and ended up having to drive a round trip of 30 miles to collect my goods. The company refunded me £2 for the postage and packing I paid so not a happy bunny.
- Matt
- 2 Omdömen
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- Biju Thomas
- Crewe, US
- 1 Omdöme
Would recommend again!
Quick in delivery and no hassles whatsoever... extremely happy with purchase and would recommend to others too... cheapest price i could find on the internet also... thanks!
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- Catherine Montgomery
- 1 Omdöme
Totally Impressed
Brilliant Service. Placed order easily and it arrived within a few days (NI postal address). No problems whatsoever. Would definitely recommend using their website to anyone and I will definitely use them again ... plus price was competitive. Thank you J&J.
- Keith Scull
- 4 Omdömen
Top sellers
Great price, fast delivery and fair P&P, what more do you want!
- Paul McDonald
- 1 Omdöme
Most impressive service
Highly recommend this company. Easy to use on line. Very user friendly. Boots were here a day earlier than expected. I had to return them as they were the wrong size. Tighter than expected. But very easy return service. Sent an email to say that I was returning them. Got a prompt reply and my new boots arrived two days later and are the perfect fit. So very pleased with the whole experience.
- Nigel
- 1 Omdöme
Excellent service fast and efficient very pleased with service
I have bought some boots which were at least £10 cheaper on this site than anywhere else I have looked. I would recommend this company for speed and reliability, but especially on price
- Steve Frampton
- 4 Omdömen
Perfect
Wonderful shoes. Easy to order and prompt delivery. I will be back!
- Neil
- 1 Omdöme
Perfect as always
This is the second time I've ordered from these guys and the service is brilliant.
- Mr Stephen Mclean
- 1 Omdöme
Shopping at your fingertips.
Great find (as size 13 aren't always the easiest to get), great shopping experince, thanks.
- Mrs Debra Costello
- 1 Omdöme
Write a catchy header to make your review stand out.
As a first time customer I am very happy with the service, nicely wrapped and arrived quick. Great job !!!
- John Crook
- 2 Omdömen
Did everything they said they would.
Goods arrived as ordered, on time. Excellent service.
- Tanya Harries
- 1 Omdöme
Fantastic
very quick delivery, no fuss, perfect condition, would recommend to anyone, my daughter was so happy with her converse
- Linda Tye
- 1 Omdöme
Fantastic
I just love them and they were the cheapest place I've seen them. Real bargain.
- Dolly
- 1 Omdöme
A Company that doesn't put the boot in!
James & James offered trusted brands at great prices! The buying process was simple and I was kept up to date on when payment had been received & when my goods were dispatched.
The goods were accurately described and arrived in a short period of time.
All in all a very good shopping experience! Thank you!
- Kerry Goode
- 1 Omdöme
- J Travers
- 3 Omdömen
- Rainbow
- 2 Omdömen
Fantastic Service
I love my new Binky boots, they arrived really quickly by signed for post which didn't cost me anything. They were also the cheapest I could find anywhere.
- nigel huby
- 1 Omdöme
perfect
i can recommend this company they are professional and prompt thanks
- Chris
- 1 Omdöme
Excellent, prompt delivery, will definately use again
Hadn't heard of the company before but with an good price, excellent p&p charge and prompt delivery you can't go wrong
- James Milson
- 1 Omdöme
Excellent product and service.
Shoes arrived promptly - excellent quality and beautifully
presented. I previously had the same suede shoes in a different colour so I knew how comfortable they were!
- Hilary Truscott
- 1 Omdöme
great shopping on this site and quick delivery
Really like this site for good value in shoes and clothes and always get things delivered quickly -love James and james would definitely recommend them !!!!
- Gary
- 2 Omdömen
excellent service all round would use again
found this company very easy to use, their prices were very competable, delivery fast and reasonable and will certainly use again.
- PM
- 1 Omdöme
Brilliant Service...!
Couldn't fault the service. Ordered a pair of Skechers boots lunch time Thursday and they were with me 24 hours later.
Knockout..!
- jill kowalski
- 2 Omdömen
Fast service excellent product, delighted
Saw what I wanted online, ordered, paid, goods arrived swiftly just what i wanted Thank You
