SmartBuyGlasses USA omdömen

Excellent quality and price

It's always a bit daunting to put your medical needs in the hands of someone you have never met. I have always used a face to face service for my optical needs. This time I wanted to purchase some glasses specifically for computer works and reading, without pay even more to my local opticians (last glasses cost me over $500). Well I am quite impressed. The screens and help provided ensure you give exactly the correct information. The options for lenses and frames were more than adequate.
I now have the glasses and have been using them for over a week and must say that the quality and value is impressive.
Well done. Fast accurate delivery and excellent all round service.

Had a very pleasant experience!

I ordered a pair of Paul Smith sunglasses from Smartbuyglasses. They look so much better in person than in the photos! The process was simple. It was my first time buying online, but I decided to trust the site as it felt more secure than other sites I had visited. Communication was quick and professional, and the price was great.

There seemed to be a bit of a delay in communication, but I didn't think it was nearly as bad as some people previously stated. Aside from that, the sunglasses arrived within a couple weeks of purchase, and all is well!

Never been so disappointed with making an online purchase

I was really excited to find the glasses I wanted online and purchased them on May 27, 2013. Shortly after, I received an email on June 3, 2013 with the subject, "Your SmartBuyGlasses Order (US8651595625G) is On the Way," which really excited me that my glasses would soon arrive.

However, we are now at June 16, 2013 and I have still not received my glasses. I have contacted costumer services multiple times (which alone is cause of disappointment, why can't they offer a phone number? Why does it have to be email only?) first they said they received my glasses in the lab and it will take 2-3 business days to process. Now they are saying it will take 5-14 business days. So which is it?!

Mind you, there website says, "Allow delivery within 5-11 working days when choosing from our full range of over 80,000 designer eyewear styles. If a delay occurs, we will always inform you promptly via email so that you can keep track of your order. Be assured that our customer service team will quickly respond to make your shopping experience as efficient as possible."

I was not notified that there would be a delay in my shipment, WHERE ARE MY GLASSES?? I only hope that I am happy when they arrive, whenever that is....

I have never been more disappointed!

I wish it was possible to give less than one star! Honestly... I have never been more disappointed in a "purchase" than I am with this.

I purchased a pair of glasses on 3/15... it took them nearly a month or me checking my order status before they informed me that the frames I had ordered were discontinued and could I chose a different pair. Side note: I found the exact frames I originally ordered through my clinic's optical department after all of this! I unhappily complied and chose a different pair, I even paid the difference for the new frames.

Like a lot of other reviewers, it took forever for information to be updated on my order. I received an email letting me know that they had finally received my frames and that it would take an additional 2-3 days to process my prescription. It took them 18 days to process my prescription before they FINALLY shipped my glasses.

I finally received my order on May 30... for those of us doing the math that's 11 weeks! But that's not the best part! I opened my much anticipated order just to find that THEY ARE THE WRONG FRAMES! After the entire experience, I was still somehow surprised that they managed to send me the WRONG glasses! I emailed them right away... I mean, I still had the torn open FedEx packaging in my hand... I'm pretty sure the delivery guy was still on my block! And not only did they send the wrong glasses, but the sleeve of the really nice Prada packaging that they were sent in has water damage on it! What in the world... $200 dollar glasses and I get packaging that is water damaged!? I got a response back from them saying they had shipped the frames according to the order so I'd need to send photos of the item i did receive. I of course did expecting to hear back from them with how to proceed.

It has been a week and a half since I sent them photos of the incorrect frames. I have sent follow up emails asking for assistance which have gone ignored. I have submitted a request for refund through their website and have received no response. They won't process a return if you sent them the product back, they have to issue you a return code first... but won't bother to contact to issue it! Their website boasts a 14 day return policy... they don't tell you that it will take at least 14 days for them to get back to you about the return! I half expect to hear from them on day 15 with an apology, they were busy but the policy is the policy!

Worst online purchase experience of my life! Stay away from this company... they are nothing but bad news! If you don't think a couple bad reviews here are anything to worry about... check out their rating and complaints on [exteral link removed] to know that there are plenty of others.

5 dagar sedan

Svar från SmartBuyGlasses USA

Dear Samantha,

Thanks for your feedback.

Firstly, I would like to apologize about the problems caused on your order.

I am really sorry that we couldn’t provide you the glasses you originally wanted since the model you ordered is now discontinued. Unfortunately, by the time you placed the order we were not informed that none of our suppliers have this particular style in stock. We are working hard to illuminate such situations and keep the website information up-to-date. Also, note that you can find this model if some particular shop holds it in stock.

Our system automatically inform customers about the status, somehow, you did not receive any of our notifications, I have already passed this feedback on to our IT department, that will be looking into this issue to avoid such issue in the future.

It is very unusual situation when our customers receive the incorrect model, however we do our best to resolve the issue, and for sure, you are able to return them for exchange or refund.

One of our customer service supervisors has sent you emails to resolve the issue, however, we have not received your reply yet, could you please, kindly check your emails and SPAM box, then we can resolve this issue as soon as possible.

Once again, our sincere apologies on this matter and we count on your understading to resolve it.

If further assistance is needed, you can always contact us at servicemanager@smartbuyglasses.com

Thanks for your time and patience.

Best Regards,
SBG

very good

I bought glasses to be delivered in Venezuela and I received within few days

Very Happy with the service.

Great price, service and selection

This was my first order from Smartbuyglasses.com. Tried the website through a Groupon promotion. There was a problem with redeeming my promotional code, thought to myself - great this is going to be a hassle. Contacted customer service and receive a very prompt response; my problem was immediately sorted out. Truly exceptional customer service and follow through. Placed my order the next day. My sunglasses were very promptly shipped. I received my order quickly and was very pleased with the product. I highly recommend Smartbuyglasses.com and will be a return customer.

Not sure yet, still haven't received order

I placed the order on May 19th which has been acknowledged but to date it is now June 10th and I still haven't received my order or any back order notice until I wrote them to get status on my order as of June 6th. I wonder how long I would have waited without any updates if I hadn't called. I also find it a bit disturbing that they don't publish a phone number for their company, just email addresses.

Great site, fast international delivery

Prompt delivery. Received within a few days and exactally as described.

Delighted with product and service.

Great Service!

This was my first order with this company. The web site was well set out and easy to navigate. I ordered a pair of sunglasses and awaited delivery. Delivery was fast but sadly the size that arrived was too small. I contacted the customer service to exchange them for a bigger size and although i had to pay for the shipment the new ones arrived within less than one week.
The customer service of this company is second to none. They kept me informed what was happening and responded swiftly to emails. Also got a voucher for money off my next order. I will use them again and would recommend them without reservation. a brilliant company with excellent customer service highly recommended.

Shady, shady company.

Not only will I never again buy from this company, but I hope no one ever buys from this company again. I ordered 3 pairs of glasses and received only 1 pair, although on their website all three pairs were associated with the same tracking number, so I could not find out where the other 2 were. After contacting the company, they said the remaining 2 pairs were backordered and would give me a 5% discount on my order, and I could continue to wait if I wanted to, or cancel the order. After waiting for another month (exactly 2 months after placing the original order), I decided to cancel my order and return the original pair of glasses.
They sent me a a return slip for the pair I received and cancelled the 2 remaining pairs. It has now been 1 month since the order was canceled, and I still have not received my refund. They said there was a "delay in their system" and will be contacting "a related department" to re-process the refund. This seems shady to me. It has again been 1 week since this last email, and I still have not received my refund for the returned pair or canceled pairs, totaling $480.85. I am unsure if I will ever receive my refund, and believe this company to a scam.
I plan to continually contact them until I receive my money, and will update this review if that does happen. I hope this review will deter any customers contemplating ordering from SmartBuyGlasses, as they deserve to know the truth. And, if my refund is received, I hope future customers see that even if a refund is received, it will take a very, VERY long time.
Please, DO NOT order from them. They are a shady, shady company.

den 10 juni 2013

Svar från SmartBuyGlasses USA

Dear Nicole,

Thanks for your feedback.

Firstly, be advised that SmartBuyGlasses has been in business since 2006 and serviced more than 100 countries, we do our best to provide good and fast service. We definitely have not intention to keep your money without delivering the ordered goods.

Due the summer season coming up, some specific models and delayed due the high popularity.

I have checked your order and the refund has not been processed due the missing returning item, we are still waiting for thr returning item.
I have passes this case to our supervisor, who will be checking and contacting to resolve this issue ASAP.

If further assistance is needed, please, feel free to contact us at servicemanager@smartbuyglasses.com

My sincere apologies for the inconvenient caused. Thanks for your understanding.

Best Regards,
SmartBuyGlasses

loveeeeeeeeeeeeeeeeeeeeeeeeeeeeee

i live in brazil, são Paulo, and i ordered to be shipped to las vejas for my brother in law who was working there. He brought to me and i just love it so much !!!

Stunning Porsche Design sunglasses

I have been hunting for these sunglasses every where. So happy when I found them and absolutely thrilled when they arrived as they are better than I expected. Excellent delivery and packaging too. Highly recommended.

Perfect Combination

Perfect combination of price, service and quality, I am very pleased by choosen Smartbuyglasses for my purchase.

Once again, I love my glasses.

Thats the second time I bought from this shop, good glasses and good deal.

Good company, has a LOT of products

I've used SmartBuyGlasses two times now, and had a good experience. The website's easy to use and they always have the sunglasses I'm looking for.

Cheap prices and professional service

A bite slow delivery but totally worth it. Will definitely be ordering more from you in future :)

smartbuyglasses MISINFORMED ME!!!

I ordered my sunglasses 26.04.13, it was FASTSHIPPING and I still didn't get my sunglasses, It has been almost two months ago!!! Bad delivery, bad company!!! They responded to my email EVERY TIME THE SAME!! Like auto-response email!!!! I WISH I DIDN'T BUY THIS COMPANY!!!!!

den 10 juni 2013

Svar från SmartBuyGlasses USA

Dear Vitale,

Thanks for your feedback.

I completely understand your disappointed feelings regarding the delay situation of your order processing. We are truly sorry about the delay on your item. Note that our stock is limited, as we receive orders from all over the world. Sometimes may happen that customer chooses a color or size that is not in stock, so it requires 5-11 working days to be dispatched.

I have passed your case to one of our supervisors, he will be contacting you to resolve the current issue as soon as possible. If there is any further assistance needed, please, feel free to contact us at servicemanager@smartbuyglasses.com

Thanks for your time and patience.

Best Regards,
SBG

Stumbled across Smartbuyglasses.com, glad I did. :-)

Good site to shop online especially you do not have much time to do a retail shopping.
Highly recommended to all.

Good pricing and super service

It's a great website. I placed the order without experiencing any issues and had the delivery within 4 days!!

I will be contacting my bank within the next 24 hours for fraud since this appears to be a SCAM... Buyers Beware!!!

I ordered a pair of Ray Ban model number RB3190 005/40 5818 sunglasses on 05/08/2013 for $134.95 (ORDER# US3711573233G) and didn't receive the 5% discount. I first contacted a gentleman by the name of [Name removed 1] who forwarded my email to [Name removed 2]. [Name removed 2] convinced me that the discount had been added and showed me an updated invoice on 5/9 reflecting the discount for a total of $128.20. However, I haven't received the discount to my account. Instead, I was charged the full $134.95 and an additional $4.05 for an "International POS Fee". I contacted them last Thurs. 5/30 to ask several questions including (1) "Where are my glasses since when I ordered them they appeared with the Fast Shipping Icon"? (2) "Why haven't I been credited the 5% discount to my card yet"? (3) "Why was I charged an additional $4.05 for an International POS Fee"? Amazingly enough it's now Tues. 6/4 and I haven't received a response back even though the confirmation receipt claims "Our Customer Support Team aims to respond to your query within 48 hours, Monday to Friday". I feel that I've been scammed (1) since I haven't received my glasses (last email update from them was 05/11/2013 stating “Item Confirmed”, (2) a refund for 5% coupon, (3) a credit for the $4.05 international POS fee, (4) a response from them in a timely manner. I will be contacting my bank within 24 hours of this post to report them for fraud since they had to use their bank to subtract the fees from mine UNLESS... I have an EXACT ship date when my glasses will arrive OR... a refund for BOTH $134.95 AND $4.05 to my account for a TOTAL of $139.00. A VERY DISAPPOINTED CUSTOMER… BUYERS BEWARE!

den 10 juni 2013

Svar från SmartBuyGlasses USA

Dear Barry,

Thanks for your feedback.

I am truly sorry that you did not receive your glasses and you did not hear from us within 24 hours.
Durging the summer season, some of the brands and models may be delayed by suppliers due the high popularity/exclusivity. In the event of this situation, our customer service is always prompt to communicate the issue and offer options to quickly resolve it. Also, our inquiries have drastically increased lately, we are already working on it to provide faster service to our customers.

Note that we are a global based company, with operations all over the world. Mostly of the transactions are smoothly and no extra fees are charged.

I have checked the correspondence history and one o four supervisors has already been contacting you to resolve all the issues. I will make sure that this feedback will passed on to our customer service team and try to avoid such situation in the future.

If further assistance is needed, please, feel free to contact us at servicemanager@smartbuyglasses.com

Thanks for your time and patience.

Best Regards,
SmartBuyGlasses

Awesome!

I received my item yesterday. Good price. Reliable service.

Great Value

Cheap prices, great service and fast delivery

Fast, efficient and cheap!

I ordered a pair of eyeglasses frames recently and was disappointed by my choice. I immediately returned the unwanted pair to change it for another one that i received 3 days later. Safe, quick and brilliant service.

It was a really nice experience to buy it here! Thanks a lot!!

I really like the the prodcut andservice u gave me... and actually i really love the sunglasses i purchased :) sure i will buy here and recomend my friends!! thanks!!

Polite and Efficient Service

Purchased a pair of Raybans RB2140 Wayfarer polarized sunglasses from Smartbuyglasses.

Smartbuyglasses offered me outstanding service from the placement of the order to delivery. Finding the right pair of sunglasses was easy on their site. They offer many brands and break the listings into various categories. Their customer service was helpful and polite. I was treated like a customer, not as a nuisance as many other retailers have the habit. It was nice to be treated with courtesy and efficiency for a change!

Delivery was fast and efficient. With in days of placing my order I had a call from the delivery company to set a delivery date. They also included a lens cleaning kit with my sunglasses. This was an easy and transparent transaction and I would not hesitate to purchase from Smartbuyglasses again!

they are the worst company ever

they are the worst company ever I ordered my sunglasses on January and till now didn't get it its been 7 months and i am asking them to get my money back and nobody is responding me. they lied and kept me waiting when they did not have the sunglasses
i want my Money back to MY credit card on file

den 5 juni 2013

Svar från SmartBuyGlasses USA

Dear Customer,

Thanks for your feedback and inquiry.

I am sorry to hear that you have not received your glasses.Note that 95% of the orders are delivered within advertised time, however due some popularity or model exclusivity it may take a bit longer than usual. Our customer service is always prompt to help our customers and offer options to resolve the situation as soon as possible.

Note that your refund was processed nearly 3 months ago as per your request. I will make sure that our customer service team will follow up your case and provide refund proof by email, then you can check with your bank.

Our sincere apologies on this delay, however as previously mentioned, it is very unusual situation.

Let me know if further assistance is needed at servicemanager@smartbuyglasses.com

Thanks for your time and patience.

Best Regards,
SBG

Safe and good buy

Ordered my ray-ban sunglass thru smartbuyglasses. Waited about a week for delivery, panicked for awhile due to my friend's delivery was much more faster. Sent a feedback to Customer service and had a quick n responsible reply, glad they did it.
Many thanks to staffs at smartbuyglasses. Job well done and highly recommended!

Excellent Website

I ordered my sunglasses to b delivered to ireland and was impressed they arrived quickly and were well packaged. Would order from Smart buy sunglasses again as it was an easy and clear to use website and simple ordering process.

Very quick and reliable website

The whole process was easy and clear. I bought a pair of glasses as a gift for a friend. They arrived within few days in good condition

Not great to be honest

I ordered sunglasses. Just my luck they were out of stock. Instead of the refund I opted to wait but nothing doing. never heard from smart glasses despite repeated emails asking how long it would take to get the glasses I ordered and paid for.

Recently ordered a separate pair of sunglasses and have been ordered to pay $30 in customs feed because the pair that were sent came from Hong Kong and the sender was trying to shirk customs fees.

Not impressed

den 3 juni 2013

Svar från SmartBuyGlasses USA

Dear John,

Thanks for your feedback.

Firstly, I hope you liked your new sunnies and enjoy wearing them.

I'm very sorry to hear that the first order you placed was out of stock. Note that are stock availability is limited due the high volume of shipments. More than 95% of all orders we ship within advertised time 5-12 working days. However, from time to time some delays may happen due to the brand's popularity/exclusivity or limited production line.

Be advised that, SmartBuyGlasses is an international company with several logistic facilities in USA, Germany, Italy and Hong Kong. The shipment is based on stock availability. We do our best to avoid customs issue, less than 1% of the shipments are taxed, however it is out of our control.

We always advise our customers to contact our customer service team when it happens, so we can quickly resolve the issue and provide further documention if needed.

Please, let me know if you need further assistance, you can contact us at servicemanager@smartbuyglasses.com

Thanks for your time and patience.

Best regards,
SBG

BUYER BEWARE

I ordered a pair of frames (non-prescription) on April 16th expecting delivery within a couple of weeks. Notice was sent out that product was shipped 9 days after ordering but when checked, tracking details said returned to shipper - no documents. After several emails over a few days, product was supposed to be shipped again using a different courier company along with offer of a 5% discount. After several follow up emails, always taking min 24 hours response time, I was told after another 2 weeks that the frames would 'probably' be shipped the following week. At that point, I lost patience and requested a refund which I received around 1 week later after them offering me other 'fast shipping' frame options which I refused. Total time frame - ordered Apr 16th. Refund received May 27th. I have now ordered frames elsewhere and will receive them within 2 days of my order. If you are lucky enough to be ordering frames that they have in stock, you may do well but if not.....buyer beware.

den 3 juni 2013

Svar från SmartBuyGlasses USA

Dear Customer,

Thanks for your feedback.

We totally understand your frustantion with our company. We are sorry to hear that you have not received your glasses due the courier issue.
Note that, it may happen in time to time due the high volume of shipments, however we do our best to improve and work on these small daily issues.

I will make sure that this information will be passed on to the courier company and also to the department responsible to check these details.

As mentioned, we have cancelled your order. If you need refund proof to check with the bank, please, contact us at servicemanager@smartbuyglasses.com

Thanks for your time and patience.

Best Regards,
SBG

Excellent products. Quicker customer service needed.

I bought a pair of sunglasses and by mistake instead of one, I bought two pairs. When I tried to return the second pair I had a few difficulties. It was all solved at the end, but it took about 2 months with emails back and forth. I had bought frames in other opportunites and had NO PROBLEM whatsoever. My feedback would be a "cancel my order" application within 2 hours of having purchased your order, that way you would not have so many problems with returning orders, or a last screenshot that has a "review your order before confirming" . At the moment once you purchase the order goes through and it makes it more difficult to return items.
Overall, I am content with the website and the products they offer. Just small things that could make it better.

DON'T USE THIS SITE EVER

From my prior post, I've now been waiting over a month for my order. A WEEK AGO, I received an email saying my frames had been discontinued. This would be the second time. At this point, I replied asking for a refund. Simultaneously, the order status changed to "waiting for tracking", which defined the order as already having been shipped. DAYS of emailing them later asking why it taken well over the 24 hours indicated to provide a tracking number, I get a response. It says that they've been waiting for me to confirm if I wanted to cancel to or not. Excuse me, "concel", as they type it. (not only does it take 48 hours every time to get a response, there are typos left and right. very professional.) So, I'm at a loss. The status said it had shipped, but I had an email saying it was discontinued, OH and that my prescription was hard to make or something because it's so high (which it isn't), and they were allegedly waiting for me to confirm that I wanted to cancel it. They never once contacted me about this. I was even checking my spam religiously. Obviously, if the order sent, there was no going back. I'd be jubilant if I finally got my order. Instead, they were waiting for me to email them so they could bide another 48 hours. Another thing I should point out: the website says customer service runs 7 days a week, but they actually only run Monday-Friday.

Almost all of my problems boil down to the 48 hour delay it takes to get a response to an email, with weekends not being included. This means, now that I've said "SHIP THE ORDER ALREADY" (which I honestly doubt they have), it will take them two more days to read my email and then ship the order. It's unacceptable. Especially, since I've been waiting over a month for these frames. And it's now going to take more waiting through the weekend to potentially receive my order. Of course, there is no other way to contact them.

They also like to use the excuse that they have a large volume of orders coming in because it's summer. MAYBE, if that's really the case, they should hire some more people so that there aren't just two people working customer service. They do manage to reply in exactly 48 hours every time though, so I think it's just a scam to get extra time to process orders.

In the latest email I received, they quoted themselves with some (definitely fake) emails they had sent, attempting to contact me, twice. Those never made it to me. They were not in my spam. They were never sent to me. This company is complete BULL SHIT. Avoid at all costs. Chose a more human company and avoid being treated like garbage.

Rafael Dominguez tyckte detta omdöme var användbart

den 31 maj 2013

Svar från SmartBuyGlasses USA

Dear Mark,

Thanks for your feedback.

I am really sorry that we couldn’t provide you the glasses you originally wanted since the model is discontinued Unfortunately, by the time you placed the order we were not informed that none of our suppliers have this particular style in stock. We are working on it and avoit such situations in the future.

Regarding the delay on processing your order and on our response time to your inquiries, we are truly sorry about it, our inquiries have increased drastically due the summer season comming up, we are aware of it and already working on improvements to provide better and faster service.

I will make sure that one of our supervisors will be following up your case and provide the latest status of your order.

Let me know if further assistance is needed at servicemanager@smartbuyglasses.com

Thanks for your time and patience.

Best Regards,
SBG

STAY AWAY!!!

I placed an order for new prescription glasses on May 3rd, I receive a notice that my frames are 'backordered' on May 8th. After not hearing any status in a while I inquire about my order on May 22nd, they respond on May 24th that my frames have been 'discontinued'. They offer me to reselect for a different frame suggesting their "Fast Shipping' section which are items in-stock readily available. I select a new frame on May 26th that is listed as "fast shipping, same day dispatch", I just received a notice today (May 29th) stating that my new selection is 'backordered'!!!! This company is a joke, I've been waiting almost 4 weeks and no glasses yet. I requested an update with exact date I should expect my new glasses, if they do not respond accordingly I will be asking for a refund.

den 31 maj 2013

Svar från SmartBuyGlasses USA

Dear Rafael,

Thanks for your inquiry and feedback.

I am really sorry that we couldn’t provide you the glasses you originally wanted since the model you ordered is now discontinued. Unfortunately, by the time you placed the order we were not informed that none of our suppliers have this particular style in stock. We are working hard to illuminate such situations and keep the website information up-to-date.

I have checked your order and the new item is in stock, due a system error the status changed few times, generating a misunderstanding.

I will make sure that our customer service team will be following up your case and providing an estimated time for your order to be processed in the lab.

Feel free to contact us at servicemanager@smartbuyglasses.com if further assistance is needed.

Thanks for your time and patience.

Best Regards,
SBG

No answers no ordering " Wait to be verified "

5/28/13
I ordered the glases 05/13/2013. 05/15/15 they took 305usd from credit card. Order US4051579251G status "Wait to be verified " couse my country (Ukraine) is have high risk. I send scan of my passport, bank certificate. But there are no more answers and letters. Maybe here someone answer me - where are my money?

For the replay.
1. Smart sais that shipping and billing address are different - LIE. Everybody can see the same addres looking my "order tracking"
2. Smart sais that didn't receive my letters - Lie. I used my working corporate not free email - wich I use to talk with my customers - that address bring me money. Over 30 email I send daily and only one don't receive - SmartbuyGlasses

den 30 maj 2013

Svar från SmartBuyGlasses USA

Dear Iurii,

Thanks for your inquiry.

Very high percentage of cases we pick up are high risk cases and we are extremely careful and take this very seriously (it can indeed happen when there are differences between the billing and the shipping addresses); that’s why we sometimes may ask for ID proof. This process is for the protection of customer's credit card details and the safety of online purchasing.

We have not received any email from you from the last days. However one of our supervisors has contacted you to collect the information needed. Please, kindly check your email box, the same one you used to place the order.

Let me know if further assistance is needed, you can always contact us at servicemanager@smartbuyglasses.com

Thanks for your time and patience.

Best regards,
SmartBuyGlasses

DO NOT BUY PLEASE I BEG YOU

THIS IS FROM A GIRL WHO WANTED GLASSES THAT ALL I WANTED AND FOUND THIS WEB SITE THAT SELLS CHEAP GLASSES SO I OREDER MAY 6 AND NOW IT IS MAY 27 I HAVE NOT GOTTEN ANYTHING ALL I GOT FROM THIS WEB SITE IS A BUNCH OF EMAILS SAYING MY GLASSES WILL BE ON THE WAY THEN EMAILS SAYIN THERE WERE A DELAY THESE PEOPLE WILL TAKE YOUR MONEY PLEASE DO NOT BUY I HAVE DONE SOME RESEARCH ON THE INTERNET AND IF YOU TYPE IN {.....SMARTBUYGLASSES SCAM}..... IT WILL TELL YOU ALL ABOUT THIS WEB SITE MANY PEOPLE HAVE BEEN OUT OF MONEY SO PLEASE PLEASE DO NOT DO BUSNESS WITH THIS COMPANY OR WED SITE ...THEY HAVE NO GOOD REVIEWS FROM REAL BUYING PEOPLE ONLY GOOD REVIEWS FROM FAKE PEOPLE

den 30 maj 2013

Svar från SmartBuyGlasses USA

Dear Janice,

Thanks for your feedback.

I'm very sorry to hear that you haven't received your order yet. Please, note, more than 95% of all orders we ship within advertised time 5-12 working days. However, from time to time some delays may happen due to the brand's popularity or limited production line. In these cases, once we receive notification that the glasses are not available, customer service team sets up follow up to provide several options on how to resolve the issue (order may be changed/cancelled at any time).

Please be advised that SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world. We have no intention to keep your money withou delivering ordered goods.

One of our supersivors will be following up your case by email. Let mw know if further assistance is needed, we can contact us at servicemanager@smartbuyglasses.com

Thank you for providing your opinion. We appreciate all reviews shared (whether it be positive or negative).

Best Regards,
SBG

no delivery so far

I ordered a pair of Maui Jim Makaha Sunglasses on May 9th. Since the very next day the item was filled with stock confirmed status. However it's a month since then and the status didn't change. I've sent them 2 emails asking for info about delivery date and their responses were a lot vague saying the item "should / may" be shipped by the middle or end of the same week. However this didn't happen, I sent them a last email asking for a predictive shipping / delivery date. If their responses will be still vague and full of hopes and promises from their delivery team, I will cancel the order and ask for full refund.

Quick. Honest. Friendly.

When my grandfather passed away, I wanted his frames. Through the various moves from his house, to nursing home, to veterans home, the frames were lost or thrown away. It took me two years to find the exact style of frames I wanted and I found the exact frames at www.smartbuyglasses.com. They were inexpensive and fast! The folks in the Customer Service department were generous and helpful. Please consider SmartBuy Glasses for your next purchase!

Great value and good service

I was looking for a specific design of glasses and had the option of the Ray Ban P Polorized upgrade and feel I got super value for money. The site was easy to use and the products easy to review. I will be replacing my own lost specs very shortly and be coming straight back for them. Thanks!

Decadence of a once wonderful website

Unfortunately they have the website full of so-called offers and supposed "large discount" banners but the truth is they unilaterally upgraded all the prices by at least 20% in the last month, in just one movement.

It is really difficult to understand why this attitude of a big price increase just one day to the next one.

Paying directly to avoid the Paypal currency conversion overcharges (the way Paypal takes a few dollars from the buyers) is really difficult too. Transactions are delayed "waiting to be verified" which is annoying and one looses time sending credit card documents that they declare useless, asking for ID documents that no one would send on an email.

A sad decadence of a once wonderful website which had the best prices online.

den 24 maj 2013

Svar från SmartBuyGlasses USA

Dear Rob,

Thanks for your feedback.

We hope you have liked your new item and can enjoy wearing it.

Please be advised SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world and very competitive prices.

Note that recently we have adjusted our prices in order to keep our business growing and provide even better service for our customer. And, mostly of the brands have suffered a price reduction, being even more competitive.

As you have mentioned about our verification system, note that very high percentage of cases we pick up are high risk cases and we are extremely careful and take this very seriously (it can indeed happen when there are differences between the billing and the shipping addresses); that’s why we sometimes may ask for ID proof. This process is for the protection of customer's credit card details and the safety of online purchasing.

As an international group, we try our best to offer as many payment options as we can. Paypal is one of the most payment methods online, unfortunately this small aditional costs is out of our control.

We hope to see you again shopping with us soon.

Let us know if further explanation is needed. You can always contact us at servicemanager@smartbuyglasses.com

Thanks for your time and patience.

Best regards,
SBG