Everything that was promised, was delivered. I have read a lot of reviews for different online companies. Eventhough this company had some negative reviews, which I didn't honestly read until after I placed my order, I really chose SmartBuyGlasses by chance. I was very pleased with my entire experience. Delivery was as promised, tracking of my order from leaving the factory, Overseas, was correct and accurate. From their factory overseas to the New Orleans, La. area only took a total of 4 Business Days! When I recieved my package, all that was promised, was delivered. I was pleasantly surprised!
Overall, A very good experience. So don't let the Negative Reviews sway you. Thanks SmartBuyGlasses!
placed the order, a week and a half later they told me that they no longer have the glasses but my visa was credited the full amount! Still waiting for the reverse transaction to take place!
The range/variety of eye wear product are fabulous and reasonably priced. I would recommend to any one especially persons living in USA. I feel bad only because I have pay 50% of the cost of the item as custom duty and handling charges to the courier when shipped to India.
Update: Maybe Never again :-(
I went back and looked carefully at the email informing me that my item was not in stock. In their defense, I now see that they gave me the option of applying my purchase cost to another item with a 5% discount OR requesting a refund. Still, I think if a week passes, they should automatically refund the purchase. Nonetheless, I will see if they respond in 24 hours as promised and then post an update here.
Never again :-(
I ordered a pair of glasses on their website, paid with my credit card, and got a email fairly quickly that my order was being processed. A few days later, I got another email saying that the item was discontinued. Payment had already been charged my credit card, and it's been almost a week and I have not yet been refunded. This is ridiculous! If I don't get a refund by tomorrow, I'm going to file a dispute with my credit card company.
Maria Lazarou tyckte detta omdöme var användbart
I received my frames and was so pleased with how quickly I got them. Thanks so much!
Glasses are exactly what I was expecting, quality Ray Bans. Shipping was unreal, shipped out on 11/14/13 from Hong Kong and arrived at my doorstep on 11/15/13 at 12 noon delivered by DHL. They rocked it. Will buy again, thanks for the Ray Bans.
I've looked around so much for a store that has a wide range for spectacles to choose from. Came across SmartBuyGlasses through a search on Google and it is just the perfect website.
Wide range of glasses, unbeatable prices and user-friendly. Thanks SmartBuyGlasses, I will definitely buy more glasses from you guys!
I've been trying to return my glasses for the past 10 days and nobody has received my glasses. I've tried to send numerous emails and there is a lack of response. There is no customer service phone number, and I've asked to be called on many occasions. No response for 3-4 days at a time. No my return is being sent back to me by the shipper because nobody has picked up my item at the returns center. This is ridiculous. Never had such poor communication from a company.
I purchased a pair of frames that I knew had been discontinued by Lafont. I made the purchase and later to learn that they are on back order, which was never listed on the website prior to checking out. The money was immediately taken out of my account yet I have no tentative date for which these glasses are coming in. I've email their customer service, got a response that I would be contacted within 24 hours which didn't happen. I've emailed the "CALL ME" section with my request to cancel my order and be refunded the $300.93 that has been taken out of my account. I've also emailed the service manager from which I saw on this site from another unsatisfied customer. Still haven't heard anything! So frustrating!!!!! What company doesn't have a number to call to speak to a live person. If SmartBuyGlass.com is actually reading these reviews I would appreciate a response to my multiple request and a refund of my purchase.
I have never reviewed a company before but I had to to warn others about this pisspoor company. Their 24 hour reply is a LIE and I have emailed them almost ten messages and no one is replying! There is also NO phone number on their site and their 3D TryOn did not work for me. It has been 36 hours since I emailed them about a retun/exchange and they claim to reply within 24 hours Mon-Sat. I have been checking my spam and email inbox every few hours and NOTHING. Please stay away if you want good customer service. And if SmartBuyGlasses is reading this please reply!!!
I visited my local eyeglass shop and found a pair of Ralph Lauren frames that I adored. I was recently told that I needed progressive bifocals and have always loved having transition lenses. The price they quoted me at the store was $350 plus the cost of the frame.... she really didn't even give me a straight answer as to how much the frames were, but said that "they were a bit more expensive because they are Ralph Lauren frames." Since most of their frames were around $200, I guess that means that my glasses would have been in excess of $550.... by how much, I am not sure. I looked around online to find the exact frames here for $120. Complete with progressive and transitional lenses, they were $320 - a much better price for getting the glasses that I wanted to begin with.
I was a bit reluctant because of some negative reviews that I read and because I was warned by more than one eyeglass place not to buy progressive lenses online, but the frames are high quality and well made. After a brief adjustment period to wearing progressive lenses for the first time, I haven't had any problems with them at all.
Ordered Ray Bans as a gift for my partner. The sunnies are great - came in pristine condition. The sunnies were also dispatched quickly. The only downside however was the Australian courier they used. Despite being dispatched quickly, it still took 2 weeks for the sunnies to come - 1 week of it sitting at the Australian courier's depot 2km away. In addition, their depot dispatcher arranged a time (a large window of 8am to 1pm) for delivery with me on the phone and never put the request in. I rearranged my schedule to be there for delivery, only to be told after the fact that he never scheduled the delivery. Why would they waste someone's time like that?! They "graciously" rearranged for an after hours delivery between 5 to 9:30pm, on a Friday night... it came at 9pm! I will be very hesitant to purchase again given this courier's terrible performance. I very much mind my time being wasted like that.
The guys at SmartBuyGlasses really mean it when they say they will try to give you the best service ever! I had problems with the courier DHL, and at Customs in my country (Chile) and they where totally and absolutely prompt to solve my problem, and reimburse immediatly in my credit card the extra costs generated by the problems with DHL.
I have always received my sunglasses fast, in mint condition and at the very best prices, and now I have experienced the best customer support EVER.
So, since I have been a very happy customer for about some time now, I will continue to be one, today more than ever.
Thank you guys, you are the best.
I have been looking up the internet to see if I can find an online seller for sunglasses and I have never come across a seller as items as cheap and perfect in condition. I recommend smartbuyglasses for all the buyers out there.
I ordered a pair of sunglasses from SmartBuyGlasses - they had the best price I could find online, and well over $100 cheaper than the retail price I saw at a mall in town. Within a few days they arrived, sooner than I expected. If I ever find a pair of expensive sunglasses I want to buy, I'll definitely check the SmartBuyGlasses web site before purchasing elsewhere.
I had several questions before I placed my order, and they were answered in less than 24 hours. Once I did order, I had my glasses w/ prescription lenses installed in 6 business days.
I just bought a replacement frame that I just happen to brake and was going nuts without my glasses. After scouring the internet, came across this site. There were some sites that offered the frame that I needed cheaper, but I could not get full information on the frame to make an informed decision. Other sites did not list the size of the frame. In my case, I do not know about frames. I have had to use glasses for a couple of years and have had the same ones for the entire time. On this site I found the same frame, since I wasn't changing prescription, and the correct size for a good price. I was satisfied with the information given and decided to order from this site. The time frame the company gave was 5 to 10 days, I got my frames in 7 days. The frame came with cleaning supplies in a beautiful case, different from the one I got with my original frame. I have to say I have no complaints and are very satisfied with the service I got.
I have been looking for glasses for a long time. I finally found a brand that I like and was able to search through all of the styles. I purchased a pair of glasses in black and love them so much that I plan to get the same frames in brown soon. I ordered the glasses
on Sunday night and they arrived Wednesday afternoon.
I received my glasses at the they said I would ( I think a lot of reviews I saw from some people didn't understand that some glasses had fast shipping and some didn't and expected fast shipping on all of the glasses). The glasses I purchased had the serial number on them. I haven't had a problem with my glasses yet. I'm sure I will be purchasing more eyeglasses and sunglasses from this company. ( hopefully they will have Tom Fords for the US soon).
This is the fourth pair of prescription glasses purchased from SmartBuyGlases. I am delighted with the selection. Prices are hundreds of dollars less than any "bricks and mortar" store and 10% to 15% less than other reputable web sites. My glasses arrived with 10 to 21 days in perfect condition. As demonstrated by my repeat purchases I am very happy with SmartBuyGlasses and have recommended them to my friends and family.
My first time ordering with SmartBuyGlasses was a very good experience.
When my sunglasses were out of stock I received updated emails and finally decided to take a refund and that was promptly credited to my account.
The sunglasses were back in stock a few weeks later, I placed another order and they arrived in 2 days, great condition, love them!
Will definitely be a repeat customer.
This is an excellent internet retailer.They offer a broad spectrum of quality designer eyeglasses and sunglasses at a very good price. The actual transaction using Paypal went very smooth. My order was shipped almost immediately after I completed my transaction. Once it was shipped I received a tracking number which I used to track until delivery, which took less than a week. If you'r in the market for either eyeglasses or sunglasses, I highly recommend you go with them.
I was concerned when I saw the prices that the glasses may not have been real, however when I received them I was pleasantly surprised. These are the real deal, the best prices around and very quick delivery.
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