I had been shopping around for some time looking for a good quality table tennis table, I eventually chose the Cornellieau 500M outdoor model.
I decided to buy from table-tennis-tables.co.uk as, having looked around, they had a good, solid history and plenty of experience to boot. Since my first contact with them, the service has been exemplary, communication is fast and personalised, (I was even called on a Saturday when I had emailed a query), their attention to customer service is excellent, and a great benchmark for others to follow. They are happy to help with the simplest of queries.
Order placement went very smoothly, the table came the next day, delivered by a couple of happy delivery men :D
Me experience so far has been great, I don't foresee any future issues, but from the great service to date, I wouldn't worry as I know they would sort it promptly.
If you want a no-nonsense, top quality, customer focused experience, don't hesitate to buy from table-tennis-tables.co.uk!
I don't usually fill these things in but I must say that the service has been great from beginning to end.From choosing the right table to setting it up ,ready for Santa to take credit for.
Liked the website, liked the service, liked the product; only glitch was the delivery, didn't come the day stated, Christmas rush; partly rectified by receiving delicious free box of chocolates.
This was a refreshing experience - a company with a single, specific purpose, and highly knowledgeable of all the products they sell.
The range of goods was excellent, the website was clear, and the advice was friendly and forthcoming. No rush for a sale ay any cost - a focus on ensuring the customer buys the correct product if they so desire.
Will definitely recommend.
Helpful and friendly telephone communication.
Poor delivery options. Not even able to confirm am or pm.
A phone call an hour before delivery was not really very helpful, which meant waiting in all day for delivery.
The table tennis table is just perfect; a 3/4 size that fits into our single garage and I'm getting skinnier by the day!
If you need a table tennis table you can do no better than going to table-tennis-tables.com. Best value and best service.
A great outdoor table tennis table.
Ordered on Wednesday delivered on Friday. Ordering was easy and telephone staff very helpful.
Delivery men constructed the table. They were friendly, polite and very helpful. Showed me how it all worked before helping me hide it down our side alley as it is a surprise Christmas present for my children.
Would highly reccomend. This company and product.
Buying this table-tennis table was so easy. The website is simple to navigate and quicky allows you to find what you are looking for. From then on it is a straightforward matter to complete the purchase.
A follow-up phone call from the company established all that was required re a delivery query.
After receiving the item I called their customer services about someting and my call was qickly answereed to my satisfaction.
A really good company to do business with, and if anyone asks about our table I shall point them in the direction of this firm.
I tried 3 websites with a view to buying a table tennis table and table-tennis-tables.co.uk were by far the most knowledgeable. They were obviously a specialist and were able to advise me on the best table for my requirements. The information was readily available on the phone whereas the other sites needed to refer back to me in an attempt to answer my questions and one site didn't even bother calling back. The price was competitive and the delivery was prompt.
I would definitely recommend this site.
Sometimes you need something to go wrong to find out what a company is like.
In my case, two of the three balls that came with the table tennis bats I had ordered got crushed in transit. I phoned up table-tennis-tables.co.uk, who apologised and immediately sent out a pack of six replacement balls.
This is what customer service should be like.
I purchased an Indoor Cornileau Table Tennis Table to use in my barn for the kids, shortly after I placed the order, I had a call from table tennis tables asking me about the intended use of the table, I explained that it would be used in the barn and they advised me to go for the outdoor equivalent table as the indoor ones chip board surface may swell with the damp. I felt this to be an excellent piece of proactive customer service, which has enabled me to choose a table that will last many years.
Dealing with your company was a very good experience. I received information i trusted and even the installation was not so bad because of the objective expectation setting and advice i received. thanks to Russell.
Didn't try to pitch me and make me buy what they were selling. In actual fact he downgraded my choice as I didn't need the spec of table I originally enquired about. We're even playing table tennis in the background when I rang them! Just good honest advice and offered to match any same spec table if I could find it cheaper elsewhere. I came back after looking and bought from them same day
Large stock, excellent service, and rapid delivery. A great company.
Dealt with Russell from the start who replied promptly and answered the questions clearly and honestly. Tables delivered on the day stated and a phone call from the driver giving us the time of delivery.
Great service the experience matched the web pages
I ordered my table on a Saturday and was delighted to receive a call from a table tennis tables representative the following day offering me a selection of delivery dates. The table arrived on the agreed day and the driver called me an hour before delivery as requested. Would recommend table tennis table .co .uk to any of my friends.
From the moment I placed the order online the process was incredibly fast and efficient. Outstanding service and really helpful delivery advice and instructions. None of this "take the whole day off work and we might turn up between 7 and 7" stuff. I was given a very useful slot, the delivery company phoned 20mins before arrival. Brilliant company and delivery service all round!
Everything happened as expected. The website was first class, the girl I spoke to on the phone was super-helpful, and the whole experience was 100 per cent. The delivery men were spot on and I have no hesitation in recommending this company.
Fantastic service, excellent advice, good value and prompt delivery. Table was ordered on Friday and because we live in Jersey, first shipping opportunity was Tuesday. It reached the island on Wednesday morning, I paid the import duty and it was delivered within 2 hours…awesome courier service at this end meant that it arrived in time for my son's birthday. Now we just have to build it….!
I was surprised to find a company that could supply spare parts for our club's table tennis table which have been subject to very enthusiastic youngsters over many years. Excellent products exactly as described with good communication and fast delivery. Thank you
Ordered Thursday, delivered Friday. What more could you ask. Better prices than amazon. Effortless ordering process. When I am in the market for another table or accessories I will go to table-tennis-tables.co.uk as my first port if call!
This looks a good solid table which we have used only once but we are really pleased with it. It is not difficult to put together once you have worked out the instructions! Some of the diagrams are less than helpful and it is impossible to work out what goes where. Fortunately 2 phone calls ( 1 by me, 1 to me) plus an email sorted things out. The company took the order very easily, 2 follow-up emails explained what would happen Re delivery, and delivery was extremely quick though the drivers got a bit lost finding us in the dark and pouring rain! No real problems just a couple of hitches and we are looking forward to getting into TT action.
Whilst other suppliers were competitive on price, the informative and easy to navigate website and quality of the technical advise provided over the telephone gave table-tennis-tables.co.uk the clear advantage.
I placed my order late morning and the table arrived the following afternoon.
Highly delighted with the service and the product.
I phoned to ask if a spare part would be obtainable for my table. The pleasant person on the end of the phone quickly identified the model I own from their records and said they could send me the part. It arrived next day!
Now that is what I call good customer service!
It was good to speak to someone and to be confident that we were purchasing the right table for us. Very helpful and good efficient service.
I recently bought a full size table-tennis top for the family to play with as a gift to my kids. The product was great, just what I wanted and living up to my expectations. High quality and great colour, easy to install. Communication, service, package and delivery were excellent and quick. Delivery at the appointed time.
Would certainly recommend this company and product to others.
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