This is the first review I have done and it is only because your company has been first class your web site is easy to run through and ordering quick you respond to let me know the order was on it way, each order has arrived within day Thank you for an enjoyable experience
I spent ages looking for a reasonably priced good looking pole for our main sitting room. I came across this company and after supplying the measurements an ideal pole was delivered, exactly to specifications. Easy to fit and looks great - also very speedy service.
10/10 - highly recommended and good value
The only slight negative was the delivery company losing one part of my delivery but it turned up a day later! The Poles Company handled it brilliantly though and was not their fault at all!
Had a few email exchanges with the manager and he was very helpful in making sure I bought exactly what I needed.
Items arrived promptly.
The web site was easy to follow - even for me - the delivery was amazing - ordered by 10am and delivered by 12 noon the following day. Everything was going well until one of the brackets refused to tighten up properly - I may need to have a new bracket delivered if the problem cannot be sorted. All in all the poles look nice but I wouldn't go for an extendable one in the future, however, I feel they are good value for the money.
I have used the Poles Company twice. The first was for poles for three windows in the same room, one was a bay window. I input my measurements and received helpful reply and suggestions. Recently I have purchased two poles for another room. They came the next working day. I would use the company again if I need any more curtain fixings.
I ordered from this site because of the great reviews, and they were not wrong. I'd accidentally ordered the wrong size curtain rings with the pole and they called me to double check. Most companies would have just sent them anyway and left me with the problem of sending them back. The guy was really helpful and couldn't do enough. The poles arrived the next day. Great service and really impressed - a breath of fresh air.
After struggling to match existing curtain pole sets in our (old) house what a relief to find The Poles Company who list extactly what we needed. Very impressed that Michael emailed and attempted to contact by phone to check on our order in case we had made a mistake.
There is a good selecion of different sized rails available on the website and I was having difficulty finding the size needed in local shops. The items ordered were correctly described and reasonably priced. Delivery was ahead of the specified date and the goods were well packed to avoid damage in transit.
Very pleased that the items I ordered were available as I know that this particular rail isn't commonly sold these days and replacement parts are not easily obtained from local shops. In my opinion (having had this rail for 30+ years) it is the neatest and strongest curtain rail as it fits neatly upto the ceiling and there is no gap above that can be seen from outside.
Easy-to-use website, good range of products with accurate information, excellent communication (timely replies to emails - a refreshing change) followed by speedy delivery. I rely on this kind of service for my Handyman business...I will certainly buy from Thepolescompany.co.uk again.
I was going to buy some curtain poles from Laura Ashley, The order time with LA was 9 days and I had to collect from the shop, then saw the price "shock" decided then to look on the net.
Came across this pole company and ordered, they came stright away, perfect size and the quality is 100%, the same as LA.
The Pole Company is a fraction of the price, I got a bargin and so pleased in the process.. Im a happy bunny :-)
I know where im going to buy my curtain Pole's from in the future.
I really appreciated the level of detail on the website. Not only was there a lot of relevant information relating to bay window curtain poles, but being able to review the product's installation instructions before purchasing was invaluable. The product itself is great: the bendable poles work really well and allow quite a lot of re-working to get the curves right, the brackets allow for wall and ceiling mounting and there are more than enough curtain rings in the packet for the length of pole.
This company certainly deserves a 5 star review.
So far I have bought 3 extra long steel curtain poles and 1 extra long curtain track.
I ordered the Swish Curzon steel poles as I needed long poles that could support the weight of heavy curtains. Although I was very dubious about buying poles online, each transaction with The Poles Company as been smooth and the prompt deliveries have been much appreciated.
I had to contact the company on a couple of occasions and it was nice to get a straight forward professional reply within 24hrs.
And no!!....I do not have shares in this company!
I am just happy with the service they offer and the quality of the poles/track I have bought.
I contacted this company immediately I received my order saying I wanted to cancel it. Although I had ordered a standard length of curtain track I was told that I could not return it and have a full refund. This, in spite of their Returns Policy saying there is a 'Right to cancel within 7 working days (after goods delivered)' and get a full refund'
Whilst i like using the internet for researching products I still like to ring and speak to a person before placing an order. The member of staff at the Poles company was extremely helpful both before placing my order and afterwards when I asked to exchange the finials following a wrong deceion on my part. All was done speedily and without any cost to myself. Many thanks indeed.
The pole was extremely difficult to bend to fit the bay window. The instructions were followed precisely but we still ended up with a warped and twisted poor excuse for a curtain pole. This product is not for the faint hearted!
The product is awesome! A very fast and efficient service. Michael is very knowledgeable about the products and left me feeling totally confident. I was given clear and understandable information about the product and was not rushed into making a snap decision on the information given. A very polite and courteous company. Love it !!! Will certainly recommend to others.
Completely satisfied with the quality of the product. Delivery was quick, price reasonable and they look good now they're up! I would definitely recommend Thepoles company to friends and family and would use them again myself.
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