Svar från Wiggle.co.uk
[REPLY]
- OMDÖMEN (2 636)
- Spencer Clarke
- 1 Omdöme
Happy with price and delivery
Products recommended to me from a friend and happy with purchase and would recommend to others.
- Ashley
- 1 Omdöme
Great products, great prices, great service.
The prices are very reasonable and the whole transaction from ordering to delivery was fast and efficient.
- andy bevan
- 1 Omdöme
when wiggle is good it is very good but alas
I have used wiggle for years but alas my last 2 orders were picked wrong which was a lot frustrating sadly things for me appear to be slipping which is a shame.
- Peter Drake
- 2 Omdömen
Prompt, well packaged and reassuringly has an easy returns process
I found a lightweight peaked cap that fitted my requirements. The description was accurate and the accompanying reviews pertinent and well founded. I would not hesitate to use again.
- Robert
- 1 Omdöme
A very reliable company - who seems very keen to keep its customers happy
I have been using Wiggle for several years and have not had a single issue with the service. Goods always arrive on time and it's very easy to return unsuitable/unwanted stuff eg I normally buy three pairs of each running shoe - half a size around my shoe size - and I never have a problem returning the two unwanted pairs, particularly with the free return label.
I have only had one item that failed (three successive Garmins that each failed after a few weeks) and Wiggle resolved the problem very much to my satisfaction.
- Ady
- 7 Omdömen
Outstanding
I have just placed a couple of orders with wiggle for the first time ever. The track pump I ordered was free delivery and delivery within 2 days. I have just placed an order for tyres and they should arrive tomorrow according to royal mails tracking. This is probably the best service I have had from an online company and will certainly be returning.
- Joe Kool
- 1 Omdöme
Always very efficient and great value for money
Wiggle is always the first port of call for any of my cycle purchases. They offer a great range of products at competitive prices, and there customer service is second to none. Plus they usually leave a little bag of haribo in your box when you oder. Can't beat that.
- Sally B
- 1 Omdöme
Great product - but seems like it's been used!
I bought my husband some Oakley sunglasses - they are a great, stylish pair but the packaging looks like they've been returned possibly it certainly didn't look like it was just off the shelf they also smelt really strongly of tobacco -gross!
- Eugene
- 1 Omdöme
Super easy
Buying stuff on wiggle is really easy. Delivery is also very quick.
- Ralina, Stockholm
- 1 Omdöme
very good service
I ordered a waterbelt and got it very fast, without any problems, easy, quick and goos prices
- Nick Alsop
- 1 Omdöme
Great!
Excellent service received from Wiggle. Great products, orders processed quickly and good delivery service. And the pack of sweets with every order keep the children happy!
- Stefan pollard
- 1 Omdöme
Fast and easy online service
I have put in 50+ miles on the Easton havoc wheels and found them to be great, really precise handling and they pickup well when pedalling, inflated my tubeless ready tyres instantly with my floor pump. Highly recommend them
- Alexander Wallin
- 1 Omdöme
When overall service and good prices are priority,. Then choose Wiggle
Heard of this site from my father and i was blown away by the prices and the many different brands.
So i couldnt resist buying a bike !
- Matt
- 1 Omdöme
One of the best
Always recommend Wiggle due to range of products, pricing and speed of delivery. Very rarely are they beaten on price.
- Moritz S
- 1 Omdöme
Took 6 weeks to the item delivered to Germany; bad packaging.
It took wiggle 6 weeks to finally get a handlebar delivered to me. The first package that arrived was torn up and repackaged, the items inside were missing. This was due to wiggle trying to fit the handlebar into a box just too small. The first customer rep promised a replacement but never sent it out. The next one made sure it got sent out quickly. The replacement was also torn up, repackaged but the handlebar still inside. This was after I asked them to maybe use an appropriately sized box.
- Robin Bradbury
- 1 Omdöme
Fairly simply to use, but still waiting for rest of purchase
Order made on 6th June. I'm still waiting for the rest of my order
I am disappointed as I received email stating product is requested & no problems with stock on the 8th June
- Toon
- 1 Omdöme
Great service
easy to order an if the product is not the thing you're looking for or different then you thought you can send it back. A great after service to.
- Alan Strong
- 1 Omdöme
Smooth transactions and good customer service.
I have used wiggle on numerous occasions. I have both bought and returned items with not hassle and have requested advice and had a rapid response. When buying any cycling clothing or components I always refer to wiggle as one of my preferred choices!!
Cheers guys/girls!!
- Dell Freeborn
- 2 Omdömen
-
- Ole Sponholtz
- 9 Omdömen
Super shop. Simply the best
Try Wiggle.co.uk. They have it all to a small price. Fast delivery. Top recomended
- R Gregus
- 1 Omdöme
Transparent, easy to navigate, good inventory and reliable
I have been using Wiggle and a competitive size for some years now. I use wiggle more because pricing is similar, selection is similar. So the rest comes to user interface and customer support. If find wiggle better than competitive site chainreaction.
I use the reviews a LOT to help make my decisions - especially if buying clothing and fit is important. I appreciate there is an abundance of reviews for almost every product.
Good job Wiggle, glad I found you.
- Paul
- 1 Omdöme
Great selection and authentic service
After buying a number of things successfully on wiggle I recently purchased an item that just didn't work and drive me nuts with frustration. I read the returns policy and thought as I had tried it I was out of luck but contacted the help guys and no problem it can be returned for a credit. Thanks for making the experience positive as it does influence my future purchasing decisions.
- Borup
- 1 Omdöme
- James Bridekirk
- 1 Omdöme
Product arrived quickly
I ordered and the product which was some electrolyte drinks tablets arrived within a couple of days. Very happy.
- Chris horner
- 1 Omdöme
- Moshe Loberant
- 1 Omdöme
Great browsing, easy ordering
The site has a very good choice of products, and carry top brands other online sites don't. I found it east to order and the delivery was timely.
Prices are good, but not fully aligned with your biggest competitor.
- Simon Jarvis
- 2 Omdömen
Excellent, fast delivery
Ordered an Exposure Joystick and helmet mount for a bargain price, both arrived well packaged and quickly, what more can you ask for!
- i j bailey
- 2 Omdömen
-
- Adrian Colegate
- 3 Omdömen
Great. Love the prices, delivery and free haribo ;-)
Wiggle have a good selection of stock and if its not in stock you can't order it (unlike some places).
Great prices and ordering and delivery is a breeze.
- Haesung Park
- 2 Omdömen
- Robban
- 1 Omdöme
Unbeliveble
700:- below store-price. Free shipping and about 4-5 days deliverytime!!! To Sweden that is!!! Really good!!
- Ashton
- 1 Omdöme
Wicked Value Pedals
Amazing value XT pedals from Wiggle. Great service and product. Smooth action pedals with positive click in cleats. Recommend fully.
- Kevin
- 1 Omdöme
Ordered the goods at a fair price and they arrived promptly
No worries. Easy to order and the goods arrived quickly.
- Simon
- 1 Omdöme
Great prices, excellent service
I am a converted Wiggle shopper - the freight-free pricing and reliable international delivery plus great sports products is a winning combo
- Jamie M
- 1 Omdöme
19 Day Delay Because Gloves Were Not In Stock
Overall a very bad experience. First time order after my boss highly recommended them, but even he is very shocked at the service i received. Ordered 20/05/13 received order 07/06/13, they probably replied to 1 out of every 3 e-mails sent. All it would've taken was for them to have a phone number to call. For the first week all i was told was that my order was with the IT department, whatever that means. No one explained it to me apart from because of my gloves not in stock the IT department had to do a sticky label for the gloves for when they come into stock. Im still confused at why it took so long. It got to the point where i told them to stop saying sorry and just send out my order. Have been given a £5 off code for my next order, but why would i even order from them again. Looks like im a very rare case but thought my story had to be told. They will no doubt reply to this message but they were not that quick to explain themselves when i needed answers. Really let down
Svar från Wiggle
Sadly at the time of your first contact we were experiencing a high volume of emails and it was taking slightly longer than usual to reply but we have worked incredibly hard to reply to all customers as quickly and efficiently as possible and now are replying to emails a lot quicker. I can only apologise that you experienced this and hopefully you will notice a difference on your future orders. The issues that have been brought to our attention in this case have been fully resolved to ensure that they do not happen again. I sincerely hope that you give us another chance.
- Sean Setterfield
- 1 Omdöme
- josh
- 1 Omdöme
Perfect
The products they other are of the best quality, delivered very quickly, and for a more than fair price very pleased I will definatly use them again
- Arjun Balu
- 1 Omdöme
Reliable service and great product selection.
Bought a 10 speed lute gar cassette for my orbea orca. Wiggle was the only vendor to have it in stock,ready to ship. Was happy to receive the product in great condition and fairly quickly as well.
- Dennis Parker
- 2 Omdömen
In stock doesn't necessarily mean "in stock"
Order some items from the web site, which were all shown as in stock,however 2/3rds of the order then went to back order. Admittedly the items all turned up within a week, except the one item I really wanted, isn't that just typical.
Have since ordered more items, and paid the next day delivery, which has ensured that everything has arrived next day.
This is the reason for the 3 stars, I'm having to pay to get a service.
Svar från Wiggle
I can only apologise that the availability of the products that you ordered was not clear when you placed your order. We try our hardest to ensure that all items are clearly displayed out of stock with an expected replenishment date.
We do offer a next day delivery service for customers that require their items in more of a hurry. Standard delivery takes 1-3 working days and this is free of charge so if the items are required as a priority we do have to charge for this service as we use an express courier.
I can only apologise sincerely for the inconvenience that has been caused in this case. If you require any further assistance please do not hesitate to get in contact.
