First, I cant believe this company is publicly traded first. But we all know what kind of crooked structure is WallStreet anyway. So let me get back, to the real review of Yelp and why I have posted such a Title and have such a bad experience with them. I am the owner of company called DELIVERY2YOU.COM. It appears somebody published my company on Yelp(of course they use the excuse that based on the Info Freedom act everybody can publish anything, without our own permission). Anyway, the reviewer who called me a Douchbag on the Yelp is the only one there, and it is obviously has nothing to do with the service quality, so after I have wrote to Yelp about that, those idiots didn't see any connection. Anyway, Don't rely on Yelp, stay away, experience on yourself. Horrible company with no agenda, and no integrity.
There's been a few times where I've found businesses to be closed, but Yelp is still better than most other competitors when it comes to finding good places to eat or go to.
It's super hard, however, to get an accurate sense of some of the reviews in terms of recency: it is awful that they decide to kind of randomly place reviews rather than in chronological order, especially since things change quickly with small businesses.
What a company...
Removed every good review of our company leaving the solitary one star bad review which showed up on Google and let's face it. No-one's using a one star rated company are they?
Our 4 star rating for the past year destroyed, now we've been awaiting answers for two weeks without response.
While I do use Yelp when researching different businesses, I'm always rather surprised at how reviews are inconsistently presented. It seems that the majority of the reviews I see end up being filtered, which really seems to skew the rating of a business. Unless you think to check the filtered ratings (which I could less observant people not doing), it can incorrectly represent the customer experience at some establishments. A less astute individual may end up having a bad customer experience which could have easily been prevented if the reviews were displayed in a more transparent and balanced way.
people who try to leave honest reviews have their reviews deleted
it looks like yelp has secret deals with major corporations so they will remove honest reviews that criticize large companies
they do so maliciously and they do not give the opportunity to reply back to them
Trustpilot is a million times more reliable and trustworthy than Yelp and Google reviews are also much better than Yelp
Yelp is often good as a starting point but with google now grabbing social links and foursquare using your friends reviews, I am less likely to use Yelp. Newer services like Ness may take over in the food/restaurant category. The biggest issue with Yelp is which reviews are real, what filters/checks are there at Yelp and if they are pushing advertising from the same reviewed places then isn't that a conflict?
I have eaten at hundreds of Yelp restaurants over the years. If it's 3.5 stars or up, I have a good experience the vast majority of the time. 2 star restaurants are consistently not good. So, at least from the consumer standpoint, it works for me. I have an online store, not local, and personally I don't believe that they are doing anything shady. It's hard to provide the level of transparency needed but seems to me like they are making progress.
I used to love Yelp, but somehow I can't trust their reviews anymore. Plus, it's like the Netflix recommendations -- after awhile, everything gets watered down to 3 stars and its impossible to find any standout places to eat. I will continue to use them I guess.
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