I was returning from holiday and my flight landed too late for me to get back home. I booked a double room for my partner and I in the travelodge near the airport. On arriving I discovered it was a twin room that was absolutely FREEZING and had no towels. When I returned home I tried to contact travelodge and their is no way of calling them. I emailed them and complained about the circumstances and got a very pompous reply telling me I was mistaked, and that I booked a twin room and if I wanted a towel I should have walked to reception to ask. My partner did get a towel from reception as I had already jumped in the shower before I realised there was none. Even so I don't feel I should have had to do this in the first place. They did not mention the temperature of the room. As I still had my booking confirmation which showed I booked a double room, I sent them a copy to which I had no reply. I had to resort to sending them a letter which I got a reply and said pretty much the same thing. They obviously know people are not going to the effort of taking them to court for the sake of 25 pounds so just pawn you off until you stop contacting them. Will never stay in travelodge again and will tell others to do the same
Paul Valentino tyckte detta omdöme var användbart
When I found flights to Rome for 60 a head I thought it was a great deal. With all the extra costs it ended up being so much more. Also they have lowered their hand luggage allowance to 10kg and charge a whopping 50 quid for a 15 kg back for check in. If you cantravel with just hand luggage you do generally work out cheaper, but it's never as convenient and the airport is generally quite far away from its description
Ordered a pc from pc world, paid for a specific delivery date. (today from 7am until 8pm) So they had a few days to get it to me. Stayed in all day (with an infant who was bored out of her mind) and absolutely nothing. I tracked it online and the last thing that came up at about 2 pm was that it was scanned as part of a secure process. No phone call, no delivery. So at half seven I called them to see what was going on. A very miserable woman told me that they weren't delivering it today because it didn't reach the depot until 2. I told her that is not my problem, I paid for a service and you are not providing it. So she blamed pc world for not getting it to aberdeen in time. In reality it was yodel who transported the pc from hatfield to aberdeen so it was yodels fault. Not even a hint of an apology. Just, "yeah but, yeah but" When you pay for something and they simply don't do it and then have no reasonable explanation or apology or anything, speaking to their advisers is like speaking to a spoilt 4 year old. Will NOT use yodel again under any circumstances and am severley p****d off
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